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- Tasks: Help people by recording and processing important information over the phone.
- Company: Join a charity dedicated to making a difference in the community.
- Benefits: Enjoy a flexible four on, four off shift pattern with paid breaks.
- Why this job: Make a real impact while developing your communication and teamwork skills.
- Qualifications: Good computer skills and experience handling sensitive information are essential.
- Other info: Ideal for those living in Sutton or Croydon; diverse backgrounds welcome!
Contact Centre Agent Shift work 24/7 Contact Centre Agents: Work a set four on, four off rolling shift pattern. With the following repeating shift times: 07:00 – 19:00 (12 hr shifts, 1.25-hour break, 10.75 hours paid) 10:00 – 22:00 (As above) 14:00 – 00:00 (10 hr shifts, 1-hour break, 9 hours paid) 21:00 – 07:00 (As above) 1.Record information from members of the public via the telephone or other relevant medium. Question the source where possible to ensure best information is received. 2.Input the sanitised information onto the database before forwarding to the appropriate Intelligence unit or external agency, ensuring information complies with data protection and disclosure requirements. 3.In the event of the Contact Centre receiving information regarded as time critical or a threat to life, contact Police Control rooms/Major Incident Rooms and have information noted/actioned for appropriate response. The job description reflects the key accountabilities of the role, but these may vary from time to time according to the needs of the Charity, and you may be asked to undertake any task that is reasonable and in keeping with the nature of your role and your skills and experience. We welcome those with experience from a variety of backgrounds for this role, whether it be retail, office roles or otherwise. Ideally, you will live in the London Boroughs of Sutton or Croydon, or neighbouring areas It is also essential that you have: •good computer skills •experience of working in an environment dealing with sensitive information •experience of communicating well with others •experience of working as part of a team Contact Centre Agents must display honesty, integrity and reliability. Person Specification
Contact Centre Agent employer: Headstart Employment
Contact Detail:
Headstart Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent
✨Tip Number 1
Familiarize yourself with the shift patterns and be prepared to discuss your availability during the interview. Showing that you understand the demands of a 24/7 contact center will demonstrate your commitment.
✨Tip Number 2
Highlight any previous experience you have in handling sensitive information. Be ready to share specific examples of how you've maintained confidentiality and integrity in past roles.
✨Tip Number 3
Prepare to showcase your communication skills. Think of scenarios where you effectively communicated with team members or customers, especially in high-pressure situations.
✨Tip Number 4
If you live in or near Sutton or Croydon, mention this in your conversation. Proximity can be a plus for employers, as it shows you can easily commute to the contact center.
We think you need these skills to ace Contact Centre Agent
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Contact Centre Agent position. Understand the key responsibilities and required skills, such as handling sensitive information and effective communication.
Tailor Your CV: Customize your CV to highlight relevant experience, especially in environments dealing with sensitive information or customer service roles. Emphasize your computer skills and teamwork experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and your motivation to work as a Contact Centre Agent. Mention specific experiences that demonstrate your ability to handle sensitive information and communicate effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Headstart Employment
✨Understand the Shift Patterns
Make sure you are familiar with the shift patterns mentioned in the job description. Be prepared to discuss your availability and how you can manage working a rolling shift pattern, as this is crucial for the role.
✨Demonstrate Communication Skills
Since the role involves recording information from the public, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in sensitive situations.
✨Showcase Your Teamwork Experience
Highlight your experience working as part of a team. Think of specific instances where you collaborated with others to achieve a common goal, as teamwork is essential in a contact centre environment.
✨Emphasize Integrity and Reliability
The job requires honesty and integrity. Be ready to discuss scenarios where you demonstrated these qualities, especially when handling sensitive information. This will show that you understand the importance of trust in this role.
