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- Tasks: Manage store outreach, scheduling visits, and support retail partners.
- Company: Join N2O, an award-winning creative brand experience agency.
- Benefits: Enjoy a competitive salary, 23 days holiday, and a full-time contract.
- Why this job: Be part of a collaborative culture that values innovation and client satisfaction.
- Qualifications: Experience in retail liaison or sales support is preferred; strong communication skills are essential.
- Other info: This is an entry-level fixed-term contract role based in Maidenhead.
The predicted salary is between 16800 - 28000 £ per year.
Retail Liaison Manager – Fixed Term Contract (to end of September 25)
We are seeking a proactive and detail-oriented Retail Liaison Manager to support our field operations. The role involves managing store outreach, scheduling visits, and acting as a key contact for retail partners and Retail Sales Representatives. The ideal candidate will possess excellent communication skills, strong organisational abilities, and a customer-focused approach to ensure efficient scheduling and issue resolution.
About N2O
N2O is an award-winning creative brand experience agency that designs and delivers insight-led, engaging campaigns across multiple channels, including in-store, out-of-home, digital, and online. We value collaboration, innovation, and exceeding client expectations. Our Head Office is in Maidenhead, with additional sites in Bedford, Welwyn Garden City, and Colnbrook.
Key Responsibilities:
- Conduct outbound calls to independent retailers to secure sign-ups for the 121 programme.
- Manage communication and booking of stores requiring face-to-face visits from a Field Operations Manager (FOM).
- Make reminder calls to stores before scheduled visits.
- Use the internal BMS system to book, manage, and review store visit schedules.
- Monitor and optimise the booking schedule for efficiency.
- Communicate with FOMs promptly and troubleshoot scheduling issues, escalating as needed.
- Serve as a helpline for store queries regarding the 121 programme.
- Support Retail Sales Representatives with store-related issues and escalate unresolved matters.
Requirements:
- Experience in retail liaison, sales support, or similar roles involving outbound calls and scheduling.
- Strong communication skills for building and maintaining relationships.
- Highly organised with attention to detail and multitasking abilities.
- Familiarity with CRM or booking management systems.
- Ability to work independently and collaboratively.
- Previous retail or field sales experience is advantageous.
Benefits:
- Contract Type: Fixed Term Contract (Tuesday – Saturday)
- Working Hours: Full-time (up to 40 hours per week)
- Location: Office-based
- Salary: Up to £28k p.a., depending on experience
- 23 days paid holiday per annum
Additional Details:
- Seniority level: Entry level
- Employment type: Contract
- Job function: Other
- Industries: IT Services and IT Consulting
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Retail Admin Coordinator - Fixed Term Contract (to end of September 25) employer: N2O
Contact Detail:
N2O Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Admin Coordinator - Fixed Term Contract (to end of September 25)
✨Tip Number 1
Familiarise yourself with the retail landscape and the specific challenges faced by independent retailers. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your understanding of the role.
✨Tip Number 2
Practice your communication skills by role-playing common scenarios you might encounter in the position, such as handling scheduling conflicts or addressing retailer queries. This will prepare you to showcase your problem-solving abilities effectively.
✨Tip Number 3
Network with professionals in the retail sector, especially those who have experience in liaison roles. They can provide insights into the industry and may even refer you to opportunities within their networks.
✨Tip Number 4
Demonstrate your organisational skills by creating a mock schedule for store visits based on hypothetical scenarios. Presenting this during your interview can highlight your proactive approach and attention to detail.
We think you need these skills to ace Retail Admin Coordinator - Fixed Term Contract (to end of September 25)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail liaison, sales support, or similar roles. Emphasise your communication skills and organisational abilities, as these are key for the Retail Admin Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to manage scheduling and communicate effectively with retail partners.
Highlight Relevant Skills: In your application, clearly outline your familiarity with CRM or booking management systems. Provide examples of how you've used these tools in previous roles to enhance efficiency and organisation.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at N2O
✨Showcase Your Communication Skills
As a Retail Liaison Manager, strong communication is key. Be prepared to demonstrate your ability to build relationships and effectively communicate with various stakeholders during the interview.
✨Highlight Your Organisational Abilities
This role requires excellent organisational skills. Share examples of how you've successfully managed schedules or coordinated multiple tasks in previous roles to showcase your attention to detail.
✨Familiarise Yourself with CRM Systems
Since familiarity with booking management systems is important, do some research on common CRM tools. Being able to discuss your experience or knowledge of these systems can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding scheduling issues or customer queries. Prepare specific examples from your past experiences where you successfully resolved similar challenges.
