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- Tasks: Join us as a Security Engineer, handling service tasks and supporting technical standards.
- Company: We're a dynamic security solutions provider focused on customer satisfaction and innovation.
- Benefits: Enjoy perks like a company van, fuel card, and tools provided for your role.
- Why this job: Be part of a team that values growth, knowledge sharing, and exceptional customer experiences.
- Qualifications: A clean driving licence is essential; experience in security systems is a plus.
- Other info: This role involves site visits and may require climbing ladders.
The predicted salary is between 36000 - 60000 £ per year.
To carry out routine service and small works tasks as agreed and in line with your weekly schedule as required. To support and drive technical standards, including second line support and training internal field engineers. To support customers’ requests for surveys, quotations and systems upgrades as generated from routine maintenance visits and engineers’ job sheets.
To support the growth of the business by offering technical support for all customers.
To work with the team on technical aspects of the business development, including guiding on proposals and quotations from time to time.
Taking responsibility for all security technical issues within the field, supporting customers and providing an excellent customer experience. Overseeing and supporting the call out process within the business, offering support and guidance to the admin and support team.
The scope of services you will work on are as follows: Fire Alarms, Emergency Lights, CCTV, Intruder, Access Control.
To assist the business in attaining its identified goals. This would include the capturing of asset lists for all customer sites. Supporting and implementing the use of the Google drive initiative. To improve the knowledge base of security within the business.
You will be working with the Ops Team, supporting the call out rota, offering support to all engineers. You will report to the Management Team on all technical aspects of the business and make recommendations accordingly. You will also support compliance at all levels and attend any audits carried out by the regulatory bodies they engage with.
You will also be supporting their Installation Manager to ensure all works are delivered on time and within budget to the customer’s satisfaction. You will liaise with the Ops Co-Ordinator on all outstanding technical issues, working to a timely resolution.
Responsibilities:
- Completing all scheduled service work as provided by the Ops Team
- Ensuring asset lists are collected and reported on a monthly basis
- Working with the team to support technical expertise so quotations can be issued, either requested directly or from Engineers’ job sheets to customers
- Liaising with the team regarding sales opportunities
- Supporting the continuous employment of the Engineers Charter
- Improving/managing first time fix rates
- Providing exceptional customer experience
- Sharing knowledge with team members
- Providing documentation as required by the company in a timely manner (job sheets and time sheets etc.)
Physical Requirements:
- Ability to conduct site visits, including climbing ladders and navigating construction sites
- Willingness to travel as required by project demands
Equipment Provided:
- Company van and fuel card (full, clean driving licence is required)
- PPE
- Tools and equipment
- Mobile phone
Appointment is subject to an enhanced Disclosure and Barring Service (DBS) check.
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Security Engineer employer: Chiltern Recruitment Ltd
Contact Detail:
Chiltern Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Engineer
✨Tip Number 1
Familiarise yourself with the specific security systems mentioned in the job description, such as fire alarms, CCTV, and access control. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees in similar roles to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach when discussing your fit for the position.
✨Tip Number 3
Prepare to discuss your experience with technical support and customer service. Highlight specific examples where you've successfully resolved issues or improved processes, as this aligns closely with the responsibilities outlined in the job description.
✨Tip Number 4
Showcase your ability to work collaboratively by preparing examples of how you've supported team members in previous roles. The job requires working closely with the Ops Team and engineers, so demonstrating teamwork skills will be crucial.
We think you need these skills to ace Security Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in security engineering, particularly with fire alarms, CCTV, and access control systems. Use specific examples to demonstrate your technical skills and customer service experience.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with their needs, especially your ability to support technical standards and improve customer experiences.
Showcase Technical Knowledge: Include any certifications or training related to security systems in your application. This could be anything from fire safety training to technical support qualifications that would be relevant to the role.
Highlight Team Collaboration: Emphasise your experience working in teams, especially in technical environments. Mention any instances where you supported colleagues or contributed to team goals, as this is crucial for the role.
How to prepare for a job interview at Chiltern Recruitment Ltd
✨Know Your Technical Stuff
As a Security Engineer, you'll need to demonstrate your technical knowledge during the interview. Brush up on fire alarms, CCTV systems, and access control technologies. Be prepared to discuss your experience with these systems and how you've handled technical issues in the past.
✨Showcase Your Customer Service Skills
This role emphasises providing an excellent customer experience. Think of examples where you've gone above and beyond for a customer or resolved a challenging situation. Highlighting your ability to communicate effectively and support customers will set you apart.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Prepare to discuss how you would handle specific technical issues or customer requests. This will show your potential employer that you can think on your feet and provide effective solutions.
✨Demonstrate Team Collaboration
Since you'll be working closely with the Ops Team and other engineers, it's important to showcase your teamwork skills. Share examples of how you've collaborated with others in previous roles, especially in technical settings, to achieve common goals.
