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- Tasks: Handle calls and provide admin support in a busy call centre environment.
- Company: Tees Community Equipment Service helps disabled individuals live independently in Teesside.
- Benefits: Gain valuable experience, receive training, and work in a supportive team.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic setting.
- Qualifications: Strong IT skills and experience in frontline admin roles are essential.
- Other info: This is a fixed-term contract until 31.03.2026, working Monday to Friday.
The predicted salary is between 24000 - 36000 £ per year.
We are looking to appoint an enthusiastic and self-motivated person with excellent interpersonal and IT skills, and experience working in a frontline admin office.
Requirements
- Please state in your application form any work experience demonstrating that you can meet the following:
- Confidence working in a call centre environment, using a computer system while handling a telephone call.
- Ability to interact with customers and service users face-to-face and on the telephone with a pleasant manner.
- Excellent ICT and keyboard skills.
- Include all relevant admin/office experience and/or any ICT qualifications you possess.
Tees Community Equipment Service operates throughout the Teesside area, supplying equipment to assist disabled people to live independently at home. We are committed to delivering high-quality service to our Service Users.
You will work in a small but busy call centre, providing administrative support including call handling and data entry.
Main Duties
- Making incoming and outgoing calls.
- Coordinating with Service Users, their families, Health and Social Care Professionals, and colleagues to ensure prompt delivery of medical equipment.
- Using our bespoke IT system to arrange deliveries and collections (training provided).
- Maintaining confidentiality due to the sensitive nature of the work.
- Being flexible and accommodating.
This is a fixed-term contract until 31.03.2026.
The service operates Monday to Friday, 9am to 5pm, from our offices at Unit 3 Raleigh Court Riverside Park Middlesbrough TS2 1RR.
If you have questions, please contact Dave Mallett or Lucy Wilson at 01642 224205.
If your skills and experience match the requirements, please apply promptly.
Contact
Email: [Please include email address here]
#J-18808-Ljbffr
TCES Co-ordinator employer: Middlesbrough Council
Contact Detail:
Middlesbrough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TCES Co-ordinator
✨Tip Number 1
Familiarise yourself with the Tees Community Equipment Service and its mission. Understanding the importance of delivering high-quality service to users will help you convey your passion during any interviews or discussions.
✨Tip Number 2
Practice your call handling skills. Since the role involves working in a busy call centre, consider role-playing scenarios with friends or family to improve your ability to manage calls while using a computer system.
✨Tip Number 3
Highlight your IT skills in conversations. Be prepared to discuss specific software or systems you've used in previous roles, as this will demonstrate your capability to adapt to the bespoke IT system used by the service.
✨Tip Number 4
Showcase your interpersonal skills. Think of examples from your past experiences where you successfully interacted with customers or colleagues, as this will be crucial in a role that requires excellent communication both face-to-face and over the phone.
We think you need these skills to ace TCES Co-ordinator
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to clearly outline any previous administrative or office experience you have. Include specific examples of your roles and responsibilities that demonstrate your ability to work in a busy environment, especially in call handling and data entry.
Showcase IT Skills: Since excellent ICT skills are essential for this role, mention any relevant qualifications or training you have. Provide examples of software or systems you are familiar with, particularly those related to call centre operations or administrative tasks.
Demonstrate Interpersonal Skills: In your application, emphasise your ability to interact positively with customers and service users. Share experiences where you successfully handled customer inquiries or resolved issues, showcasing your pleasant manner and communication skills.
Express Passion for the Role: Convey your enthusiasm for working with Tees Community Equipment Service and your commitment to delivering high-quality service. Mention any personal motivations or experiences that align with their mission to assist disabled individuals in living independently.
How to prepare for a job interview at Middlesbrough Council
✨Showcase Your Interpersonal Skills
Since the role requires excellent interpersonal skills, be prepared to demonstrate your ability to interact positively with customers. Share specific examples from your past experiences where you successfully handled customer queries or complaints.
✨Highlight Your IT Proficiency
Make sure to discuss your ICT qualifications and any relevant experience with computer systems. Mention specific software or tools you've used in previous roles, especially those related to call handling or data entry.
✨Demonstrate Flexibility and Adaptability
The job requires flexibility, so be ready to discuss how you've adapted to changing situations in previous roles. Provide examples of times when you had to manage multiple tasks or adjust your approach to meet urgent needs.
✨Emphasise Confidentiality
Given the nature of the work, confidentiality is crucial. Be prepared to talk about your understanding of confidentiality in a professional setting and share any relevant experiences where you maintained privacy while handling sensitive information.
