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- Tasks: Support sales teams and provide technical expertise in hospitality solutions.
- Company: Join LG Electronics, a global leader in innovative technology with a commitment to making life better.
- Benefits: Enjoy no-cost health benefits, generous PTO, and a supportive work environment.
- Why this job: Be part of a dynamic team shaping the future of hospitality technology with a focus on creativity and collaboration.
- Qualifications: Bachelor's degree preferred; 5+ years in technical sales, strong A/V or IT background required.
- Other info: Expect 60% travel within the USA, with opportunities for international travel.
The predicted salary is between 72000 - 84000 £ per year.
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, \’Life\’s Good\’, embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, \”Jeong-do Management,\” embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of \’Customer-Value Creation\’ and \’People-Oriented Management\’, these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
WHAT WE CAN OFFER
A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success
THE OPPORTUNITY
We are currently seeking a Sales Engineer to join our dynamic team as part of the Hospitality Solutions Technical Sales Team.
PRINCIPAL DUTIES & RESPONSIBILITIES:
- Support assigned sales representative(s), region(s), and/or product(s) by attending sales meetings, addressing technical inquiries, assessing customer pain-points, conveying solution requirements.
- Provide pre and post sales technical support to properly integrate LG solutions into Hospitality customer\’s projects.
- Participate as subject matter expert in product demonstrations, pre-sales meetings and \’shoot-outs\’ against competitive solutions.
- Collaborate cross-functionally with other teams, such as sales, operations, and customer support, to ensure customer satisfaction.
- Demonstrate Pro:Centric Direct, PC Stay, Casting and other solutions as they become available
- Attend periodic company and partner hosted sales and marketing events to provide technical expertise and labor during product setup/teardown, and during the events to engage with attendees.
- Perform onsite evaluation of customer facilities and equipment identified in the customer\’s scope of work.
- Host Business Innovation Center (BIC) tours and keep them up to date
- Document and convey Voice of Customer (VOC) for technical product-related topics, such as requirements for future products/features, to appropriate internal representatives.
- Advocate customer needs and innovative ideas to US and HQ Product Management teams.
- Nurture existing SI partners and find new SIs to support our solutions
- Provide on-site training and consultation for LG system integration partners.
- Provide quality technical support to establish and maintain long-term customer relationships.
- 60% overnight travel within the USA with periodic weekend travel is required. (Occasionally international)
JOB REQUIREMENTS:
- Bachelor\’s Degree preferred in a technical subject preferably with a System Integrator
- Minimum of 5 years of experience in technical product and solution sales (preferably in Hospitality technology, Audiovisual, DVLED, Collaborative displays and Information Display industries)
- Strong understanding of Content Management Systems (CMS) and LG Pro:Centric Solutions.
- Strong A/V and or IT technology background
- Knowledge in all MS Office Applications (Excel and PowerPoint)
- Excellent Communication Skills and Presentation skills
- Initiative and ability to work in a multicultural environment.
- Ability to work autonomously.
- Strong customer service and relationship building skills.
- Post-sale implementation and troubleshooting support.
- Exemplary Interpersonal, time management and decision making.
- Strong Analytical and problem-solving skills with ability to organize and prioritize multiple tasks.
- Aggressive self-starter with ability to identify, utilize and leverage internal resources.
- Ability to document and escalate technical and project documentation.
- Ability to travel 60% throughout the U.S
Benefits Offered Full-Time Employees:
- No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
- Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
- Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
- Performance based Short-Term Incentives (varies by role).
- Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
- Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
- Group Rate Life and Disability Insurance.
Benefits Offered Temporary/Contractors:
- Eligible for the relevant benefit programs offered through our partner agencies.
Privacy Notice to California Applicants
At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.
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Sales Engineer Hospitality AV employer: LG Electronics USA
Contact Detail:
LG Electronics USA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Engineer Hospitality AV
✨Tip Number 1
Familiarise yourself with LG's product offerings, especially in the Hospitality sector. Understanding their Pro:Centric Solutions and other AV technologies will help you engage more effectively during interviews and demonstrate your technical expertise.
✨Tip Number 2
Network with current employees or industry professionals who have experience in hospitality technology sales. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your previous experiences in technical sales, particularly any relevant projects or challenges you've faced. Be ready to showcase how you’ve successfully integrated solutions in past roles, as this aligns closely with the responsibilities of the Sales Engineer position.
✨Tip Number 4
Highlight your ability to work autonomously and in multicultural environments. Given the travel requirements and diverse customer base, demonstrating your adaptability and strong interpersonal skills will set you apart from other candidates.
We think you need these skills to ace Sales Engineer Hospitality AV
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical product and solution sales, especially in the hospitality technology or audiovisual sectors. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of LG Electronics' values and how your skills align with their commitment to customer-value creation. Mention specific experiences that demonstrate your ability to support sales teams and engage with customers.
Showcase Technical Expertise: In your application, emphasise your technical background, particularly in Content Management Systems and LG Pro:Centric Solutions. Provide examples of how you've successfully integrated technology solutions in previous roles.
Highlight Soft Skills: Don't forget to mention your excellent communication and interpersonal skills. Provide examples of how you've built long-term customer relationships and worked effectively in multicultural environments, as these are crucial for the Sales Engineer role.
How to prepare for a job interview at LG Electronics USA
✨Understand the Product Portfolio
Familiarise yourself with LG's diverse range of products, especially those related to Hospitality Solutions. Being able to discuss specific products like Pro:Centric Direct and their applications will demonstrate your technical knowledge and enthusiasm for the role.
✨Showcase Your Technical Expertise
Prepare to discuss your experience in technical product and solution sales, particularly in the hospitality technology sector. Highlight any relevant projects or challenges you've faced, and how you successfully addressed them.
✨Emphasise Communication Skills
Since the role involves collaboration with various teams and customer interactions, be ready to showcase your excellent communication and presentation skills. Consider preparing a brief presentation on a relevant topic to illustrate your ability to convey complex information clearly.
✨Demonstrate Customer-Centric Thinking
LG values customer satisfaction highly. Be prepared to discuss how you've previously identified customer pain points and provided tailored solutions. Sharing specific examples of how you've built long-term relationships with clients will set you apart.
