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- Tasks: Support Major Accounts with renewals, quotations, and order processing.
- Company: Exclusive Networks is a global leader in cybersecurity, serving clients in over 170 countries.
- Benefits: Enjoy 24 days holiday, hybrid working, volunteer days, and fun social events.
- Why this job: Join a dynamic team, develop your skills, and make a real impact in the digital world.
- Qualifications: Customer service experience, strong communication skills, and a desire to learn are essential.
- Other info: Open to diverse backgrounds; apply even if you don't meet every requirement!
The predicted salary is between 28000 - 42000 £ per year.
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Introduction
Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global organization.
EXCLUSIVE NETWORKS | Introduction
Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global organization.
Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit .
At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our clients, doing our part to create a prosperous and trusted digital world, and helping our people to realize their potential.
Our benefits include:
- 24 days holiday plus Bank holidays, increasing with service and we want you to take them .
- Your birthday off
- Volunteer Day
- Hybrid Working
- Ongoing learning and development
- Health care scheme
- 5% Matched pension scheme
- Beer fridge Friday and quarterly social events
- Cycle to work scheme
- Free parking
- Enhanced maternity and paternity leave and more…
DUTIES AND RESPONSIBILITIES |
We are looking for a personable and process driven Renewals Specialist, to join our dynamic and versatile Account Management Team based in Alton, Hampshire. You will provide administrative support to our Major Accounts, tasks include providing quotations within set SLA times, assisting with queries, raising and processing orders and increasing margins gained from these accounts month on month.
Your role and responsibilities as a Sales Administrator:
- Manage renewals contracts, proving high level of accuracy and fast turnarounds for quotations and processing orders.
- Become the go to expert for a set of vendors, managing the quote and order process
- Provide sales administration support to external sales team member(s), renewing contracts and exploring upsell opportunities
- Own and manage the Renewals operational cycle, liaise with the key stakeholders ensuring smooth running of the sales cycle, from preparation to deal completion.
- Provide the highest level of Customer Service, developing and maintaining strong customer and supplier relationships, that enhances and promotes the sales of Exclusive Networks portfolio.
- Understand a diverse range of vendor products ensuring that knowledge of features and pricing is up to date. resource to further enhance the reseller experience of Exclusive
- Work to a financial target as well as KPI’s geared towards a high level of accuracy and ensuring requests are turned around in a timely fashion, increase the products brought through the client base and thus increasing gross margin.
QUALIFICATIONS AND EXPERIENCE |
The ideal Sales Administrator will:
- Be personable with the ability to develop strong and lasting relationships, both internally and externally.
- Previous Customer Service and Administration or Sales Administration experience
- Responsive and efficient with strong communication skills and a good telephone manner
- Be commercially aware with strong attention to detail and administration skills
- Be keen to learn and develop with a strong desire to work to and surpass targets
- Knowledge of Microsoft Office (Excel & Word)
- Ability to problem solve, identifying a client’s needs and respond accordingly
- Self-starter who can motivate themselves and takes a positive approach to sales
- Knowledge of IT Industry – knowledge of our vendors would be excellent
- Experience using a CRM system
- Primary location is Alton, Hampshire, there may be the requirement for off-site meetings and events.
- If you think you might be a good fit but don\’t necessarily meet every requirement we encourage you to apply . You may be the right candidate for other roles .
WHO ARE EXCLUSIVE NETWORKS? | About the company
We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website
We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need.
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Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Sales and Business Development
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Industries
Computer and Network Security
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Sales Administrator employer: Exclusive Networks
Contact Detail:
Exclusive Networks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator
✨Tip Number 1
Familiarise yourself with Exclusive Networks' product portfolio and the vendors they work with. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of Exclusive Networks on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss your previous customer service and sales administration experiences in detail. Think of specific examples where you successfully managed client relationships or improved processes, as these will resonate well with the hiring team.
✨Tip Number 4
Showcase your problem-solving skills by preparing scenarios where you've identified client needs and provided effective solutions. This will highlight your ability to thrive in a fast-paced sales environment, which is crucial for the Sales Administrator role.
We think you need these skills to ace Sales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales administration. Use keywords from the job description to demonstrate that you meet the qualifications and can fulfil the responsibilities outlined.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and explains why you're a great fit for the Sales Administrator role. Mention specific experiences that relate to managing renewals, providing quotations, and supporting sales teams.
Showcase Your Skills: Emphasise your strong communication skills, attention to detail, and ability to problem-solve. Provide examples of how you've successfully developed relationships with customers or managed administrative tasks in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Sales Administrator position.
How to prepare for a job interview at Exclusive Networks
✨Know Your Products
Familiarise yourself with the vendor products that Exclusive Networks offers. Understanding their features and pricing will not only help you answer questions confidently but also demonstrate your commitment to the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Highlight how you developed strong relationships and resolved issues, as this is crucial for a Sales Administrator.
✨Demonstrate Attention to Detail
Since the role requires high accuracy in managing renewals and processing orders, be ready to discuss how you ensure precision in your work. Mention any tools or methods you use to maintain accuracy.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to identify a client's needs and respond effectively, showcasing your proactive approach.
