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For Companies At a Glance
- Tasks: Support the team in delivering top-notch repair services for tech products.
- Company: Join a leading company focused on providing exceptional customer service.
- Benefits: Enjoy competitive pay and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: Skills in tech repairs, networking, and customer service are essential.
- Other info: Ideal for tech enthusiasts looking to make an impact in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
Your new role
The purpose of this role is to support the Maintenance Ops Stores and Workshop Team Leader and Maintenance Ops Manager in supplying a world-class repair and build service to my clients\’ customer base. You will maximise team effectiveness and productivity and ensure all contractual SLA\’s and efficiency metrics are met to deliver this world-class customer experience.
You will liaise closely with peers in Enterprise Field Service to support and implement improvement strategies, performing over and above in the workshop functions enabling my client to meet contractual customer SLA\’s.
Resonsibilities
To carry out Workshop warranty and break fix repairs on all products supported by the company including laptops, desktops, switches, routers and printers
Have a good understanding of networking technologies
Installation of operating systems across a network Via SCCM, PXE, and also via USB
Have a good working knowledge of SSH, Telnet and Putty to aid configuration of various equipment
Ability to perform Bios / Firmware updates for various equipment and manufacturers
Have a good working knowledge of Active Directory
Have a good working knowledge of operating systems such as Linux, Microsoft Windows 7, 8, 10 to aid in configuration and troubleshooting
Have a good working knowledge of encryption technologies such as Bitlocker and Mcafee Drive Encryption
What you\’ll need to succeed
Have the required skills and hold the relevant accreditations to repair and build kit on all portfolio and customer-owned stock including HPI/HPE, Lenovo, Dell, Cisco and Draytek
Ability to support their Team Leader and Line Manager through transformational changes.
Ability to process complex ideas and think logically; perceive and understand others.
Commercially aware.
Possesses the ability to take well-evaluated risks and be bold in making decisions and taking action.
Acts with integrity and takes responsibility for own actions and responses.
Customer-facing; strong interpersonal skills, assertive, financial awareness.
Competent on systems reporting tools and using data to drive efficiencies.
Personal attributes; have initiative, a proactive approach to dealing with customer issues, must take ownership of situations and be accountable.
Ability to perform on Microsoft Office App\’s
Perform any tasks deemed fit by the Maintenance Ops Stores and Workshop Team Leader and Maintenance Ops Manager
What you\’ll get in return
c£market rates (inside IR35)
What you need to do now
If you\’re interested in this role, click \’apply now\’ to forward an up-to-date copy of your CV, or call us now.
If this job isn\’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C\’s, Privacy Policy and Disclaimers which can be found at hays.co.uk
Break-fix Engineer in Chesterfield employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Break-fix Engineer in Chesterfield
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as networking technologies and operating systems like Linux and Windows. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully handled complex technical issues in the past. This will highlight your ability to think logically and process complex ideas, which is crucial for a Break-fix Engineer.
✨Tip Number 3
Emphasise your customer-facing experience and strong interpersonal skills. Be ready to share instances where you’ve taken ownership of customer issues and how you’ve effectively communicated solutions, as this aligns with the role's focus on delivering a world-class customer experience.
✨Tip Number 4
Research the company’s values and recent projects to understand their approach to customer service and operational efficiency. This knowledge will help you tailor your responses in interviews and show that you’re genuinely interested in contributing to their success.
We think you need these skills to ace Break-fix Engineer in Chesterfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Break-fix Engineer role. Emphasise your knowledge of networking technologies, operating systems, and any relevant accreditations.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the company's needs and how you can contribute to their goals. Mention specific examples of past experiences where you've successfully handled break-fix repairs or improved team productivity.
Highlight Technical Skills: In your application, clearly list your technical skills such as familiarity with SCCM, PXE, SSH, Telnet, and your ability to perform BIOS/Firmware updates. This will demonstrate your capability to meet the job requirements.
Showcase Interpersonal Skills: Since the role requires strong interpersonal skills, include examples in your application that illustrate your customer-facing experience and ability to work collaboratively with team members and clients.
How to prepare for a job interview at Hays
✨Showcase Your Technical Skills
Be prepared to discuss your experience with various hardware and software, especially laptops, desktops, and networking technologies. Highlight your familiarity with operating systems like Windows and Linux, as well as tools like SSH and Telnet.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about how you handle complex issues. Prepare examples of past experiences where you successfully diagnosed and resolved technical problems, showcasing your logical thinking and initiative.
✨Emphasise Customer Service Skills
Since this role is customer-facing, illustrate your strong interpersonal skills. Share instances where you took ownership of customer issues and how you ensured a positive experience for clients.
✨Prepare for Team Dynamics
Discuss your ability to work collaboratively with team leaders and peers. Be ready to talk about how you've supported transformational changes in previous roles and how you can contribute to team effectiveness.
