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- Tasks: Support residents with housing management and ensure high-quality service delivery.
- Company: L&Q is a leading UK housing association dedicated to providing quality homes for diverse communities.
- Benefits: Enjoy 28-31 days annual leave, excellent pension, health cash plan, and paid volunteering days.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Strong communication skills, problem-solving ability, and experience with Microsoft Office are essential.
- Other info: Early applications are encouraged; we value diversity and inclusion in our hiring process.
The predicted salary is between 28800 - 43200 £ per year.
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…
Join the Tenancy Sustainment Team at L&Q!
Would you like to join our Tenancy Sustainment Team as a Tenancy Sustainment Officer and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player who wants to make a difference.
Your Impact in the Role :
- Delivering a responsive, efficient, agile, high quality and customer focused housing management service. To complete the day-to-day Housing Management function, ensuring the delivery of reliable, repeatable, and consistent services that residents value and are satisfied with.
- This FTC role will have specific responsibilities pertaining to the delivery of Housing Management functions to our High-Rise customers and supporting the Inspector (estates) with inspections in times of planned or unplanned absence.
- Supporting the Inspector (Estates) to complete building checks.
- Meeting performance goals against KPIs and targets.
- Responding to enquiries from residents and other internal and external stakeholders as first point of contact and deal with a variety of tenancy management issues.
- Providing cover for other Tenancy Sustainment Officers and Inspector (Estates) to ensure consistency of service and to maintain a high level of resident satisfaction.
What You\’ll Bring :
- Good at building relationships with people and be able to communicate well with colleagues and residents.
- Able to problem solve and will pride yourself on your grit and determination. You\’ll have a can-do attitude and be motivated by keeping promises to residents.
- Excellent time management skills along with the ability to manage different priorities whilst adhering to important deadlines.
- Committed to the provision of excellent customer service and be able to show initiative in a busy office environment while working as part of a team.
- Organised, flexible and have excellent verbal and written communication skills. Experience of using Microsoft office packages is also essential.
- Able to drive and have access to a vehicle.
Our customers are the most important part of our business and as a member of the Tenancy Sustainment Team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department.
We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.
About L&Q:
We\’re one of the UK\’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people\’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties \’home\’, and we\’re proud to serve diverse communities across London, the South-East and North-West of England.
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.
If you require any reasonable adjustments at any stage during this process, including application stage, please email
At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK\’s largest housing associations.
Click here to find out more about L&Q and why you should join us!
#TJ
Tenancy Sustainment Officer in Manchester employer: London and Quadrant Housing Trust
Contact Detail:
London and Quadrant Housing Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Officer in Manchester
✨Tip Number 1
Familiarise yourself with the specific challenges faced by high-rise residents in Manchester. Understanding their unique needs will help you demonstrate your commitment to providing excellent customer service during interviews.
✨Tip Number 2
Network with current or former Tenancy Sustainment Officers or housing professionals in the area. They can provide valuable insights into the role and the organisation, which can help you tailor your approach when discussing your experiences.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple priorities in a busy environment. This will showcase your time management skills and ability to adhere to deadlines, which are crucial for this role.
✨Tip Number 4
Research L&Q's values and commitment to diversity and inclusion. Being able to articulate how your personal values align with theirs can set you apart as a candidate who truly understands the organisation's mission.
We think you need these skills to ace Tenancy Sustainment Officer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Tenancy Sustainment Officer. Focus on customer service, problem-solving abilities, and any previous housing management experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping residents and your commitment to excellent service. Use specific examples from your past experiences to demonstrate how you meet the job requirements.
Highlight Key Skills: In your application, emphasise your communication skills, time management, and ability to work under pressure. Mention your proficiency in Microsoft Office and any relevant qualifications or training.
Follow Application Guidelines: Adhere to the word limit of 500 words for your statements. Ensure that your application is clear, concise, and free of errors. Double-check all details before submitting to make a great first impression.
How to prepare for a job interview at London and Quadrant Housing Trust
✨Show Your Customer Focus
As a Tenancy Sustainment Officer, your role revolves around delivering excellent service to residents. Be prepared to share examples of how you've successfully built relationships and resolved issues in previous roles, demonstrating your commitment to customer satisfaction.
✨Demonstrate Problem-Solving Skills
The job requires grit and determination in tackling tenancy management issues. Think of specific challenges you've faced in the past and how you approached them. Highlight your ability to think on your feet and provide solutions that benefit both the residents and the organisation.
✨Emphasise Time Management Abilities
With various responsibilities and deadlines, showcasing your time management skills is crucial. Prepare to discuss how you prioritise tasks and manage your workload effectively, especially in a busy office environment.
✨Communicate Clearly and Effectively
Excellent verbal and written communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, and be ready to demonstrate your proficiency with Microsoft Office packages during the interview.
