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- Tasks: Lead a team to deliver top-notch tenancy support for diverse residents.
- Company: L&Q is a leading housing association dedicated to providing quality homes for all.
- Benefits: Enjoy 28-31 days annual leave, excellent pension, health plans, and paid volunteering days.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Experience in team management and tenancy issues is essential; strong communication skills are a must.
- Other info: Join a diverse team committed to sustainability and community well-being.
The predicted salary is between 36000 - 60000 £ per year.
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…
Join the Tenancy Sustainment Team at L&Q!
Would you like to join our Tenancy Sustainment Team as a Tenancy Sustainment Manager and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player who wants to make a difference.
Your Impact in the Role :
- Delivery of an effective, agile, high quality tenancy sustainment service which enables customers to thrive in their tenancy & live in neighbourhoods that are clean, safe, secure places to live, work or visit. Leading a team playing an integral role in supporting the increasing variety and diversity of people we house to manage and sustain their tenancy.
- Line management responsibility of all staff within the Tenancy Sustainment team including undertaking regular 1 to 1 supervisions, appraisals and effective performance management. Providing strong direction & leadership including demonstrating a proactive approach to risk management.
- Working with local stakeholders to ensure that residents are receiving the services that they expect and deserve. Stakeholders could include, but are not limited to, LA partners, councillors, MPs, resident committee members, commercial customers, etc.
What You\’ll Bring :
- Experience of managing a team & strong performance management
- Excellent understanding of all aspects of Tenancy Management.
- Knowledge and ability to manage Tenancy/Leasehold management, Tenancy Fraud and Anti-Social Behaviour, including but not limited to dealing with Domestic Violence, Domestic Abuse, Hate Crime, Vulnerable Residents and Safeguarding.
- Experience of partnership development with key stakeholders
- Good knowledge of the regulatory environment in which we operate.
- Ability to quickly disseminate difficult and complex information in a simple and engaging way
- Ability to make independent decisions and recognise circumstances where risks or decisions need to be escalated
Our customers are the most important part of our business and as the Manager of the Tenancy Sustainment Team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department.
We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.
About L&Q:
We\’re one of the UK\’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people\’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties \’home\’, and we\’re proud to serve diverse communities across London, the South-East and North-West of England.
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.
If you require any reasonable adjustments at any stage during this process, including application stage, please email
At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK\’s largest housing associations.
Click here to find out more about L&Q and why you should join us!
#TJ
Tenancy Sustainment Manager in Manchester employer: London and Quadrant Housing Trust
Contact Detail:
London and Quadrant Housing Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Manager in Manchester
✨Tip Number 1
Familiarise yourself with the key stakeholders in the Manchester area, such as local councils and community organisations. Building relationships with these groups can demonstrate your commitment to partnership development, which is crucial for the Tenancy Sustainment Manager role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you provided direction and support, particularly in challenging circumstances related to tenancy management.
✨Tip Number 3
Research the regulatory environment surrounding tenancy management and be prepared to discuss how you would navigate complex issues like anti-social behaviour or safeguarding. This knowledge will highlight your expertise and readiness for the role.
✨Tip Number 4
Prepare to articulate your passion for customer service and community engagement. Think of examples where you've made a positive impact on residents' lives, as this aligns with L&Q's values and mission to provide high-quality housing.
We think you need these skills to ace Tenancy Sustainment Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in tenancy management and team leadership. Use specific examples that demonstrate your ability to manage diverse teams and handle complex situations.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your commitment to making a difference. Address how your skills align with the role's requirements, particularly in managing tenancy issues and working with stakeholders.
Showcase Relevant Experience: In your application, emphasise any previous roles where you managed teams or dealt with tenancy-related challenges. Highlight your understanding of tenancy fraud, anti-social behaviour, and safeguarding vulnerable residents.
Be Concise and Clear: Remember that L&Q has a word limit of 500 words for statements. Be concise and ensure your application is clear and engaging. Avoid jargon and focus on delivering your message effectively.
How to prepare for a job interview at London and Quadrant Housing Trust
✨Show Your Passion for Customer Service
As a Tenancy Sustainment Manager, your role revolves around delivering excellent service to residents. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles, demonstrating your commitment to making a difference.
✨Highlight Your Team Management Experience
This position requires strong leadership skills. Discuss your experience in managing teams, including how you handle performance management and support staff development. Use concrete examples to illustrate your approach to fostering a positive team environment.
✨Demonstrate Your Knowledge of Tenancy Management
Familiarise yourself with all aspects of tenancy management, including issues like anti-social behaviour and safeguarding. Be ready to discuss relevant legislation and how you've applied this knowledge in past roles to ensure compliance and support residents effectively.
✨Prepare for Stakeholder Engagement Scenarios
Since the role involves working with various stakeholders, think about your experiences in partnership development. Prepare to discuss how you've successfully collaborated with local authorities, community groups, or other organisations to enhance service delivery for residents.
