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For Companies At a Glance
- Tasks: Lead and inspire multilingual teams while managing data to enhance customer experiences.
- Company: Join a collaborative, international company focused on customer service excellence.
- Benefits: Enjoy competitive salary, benefits, and essential international travel opportunities.
- Why this job: Make a meaningful impact through leadership and data insights in a dynamic environment.
- Qualifications: Fluent in French, English, and Spanish with proven customer service management experience.
- Other info: Submit a cover letter in French or Spanish; 3-stage interview includes a presentation.
The predicted salary is between 28800 - 48000 £ per year.
Customer Service Manager (Fluent French, English & Spanish) Lead Multilingual Teams, Harness SAP & Excel Data, and Drive Global Customer Excellence
Kent (UK HQ) | Essential International Travel | Competitive Salary + Benefits
International Travel
Annual Bonus
Career Development
25 days holiday plus bank holidays
Contributory pension scheme (company match up to 7%)
Life Assurance 4x basic salary
Lifeworks EAP ad Perks
Free Parking
Are you a people-focused Customer Service Manager fluent in French, English, and Spanish who thrives on building strong relationships and working collaboratively with teams? This international role offers a unique chance to lead customer service teams across the UK, France, and Spain, combining your multilingual skills with data-driven insights from SAP and Excel to deliver outstanding customer experiences.
The Opportunity
Reporting to the Group Customer Services Manager, youll be at the heart of a truly international, team-oriented business that values collaboration and open communication. You wont just direct from afaryoull work alongside your teams, mentoring and coaching them to grow, building trust, and creating a culture of cohesion across borders. International travel (34 days in France or Spain every 45 weeks) is essential to nurture these relationships in person.
You\’ll fluent French, English & Spanish is essential.
Key Responsibilities
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Lead and inspire multilingual teams across the UK, France, and Spain through hands-on, collaborative management.
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Use SAP and Excel extensively to manage data, analyse KPIs, and provide actionable insights that empower your teams.
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Standardise and streamline customer service processes, leveraging automation to improve efficiency.
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Deliver projects that enhance customer experience while engaging your teams as active participants in change.
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Set clear goals and KPIs, coaching team leaders and supporting personal development.
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Represent customer service in regional sales and operational forums, fostering cross-functional collaboration.
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Build lasting relationships with global sales, operations, production managers, and clients to ensure seamless communication and teamwork.
About You
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Proven experience as a Customer Service Manager or similar leadership role.
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Fluent in French, English, and Spanishessential for managing international teams.And if Portuguese was in your linguist paraemeters, even better. You\’ll also have one UK based Portuguese team member who looks after that region.
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Skilled in SAP, Excel, and data-driven decision making.
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Strong background in distribution, supply chain, or manufacturing.
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A genuine relationship-builder who leads by example, embraces collaboration, and nurtures team spirit.
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Experience driving process improvements and managing cross-border teams.
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Willingness to travel internationally regularly to maintain strong team connections.
Why Join?
Join a company that prides itself on being collaborative and team-oriented. Supported by a dedicated Group \”Customer Services Manager\”, youll spend your first six months building trust, understanding the business, and setting the stage for meaningful, lasting impactboth through your leadership and your data insights.
Please supply a cover letter in either French or Spanish, outlining your interest in the role.
3 stage interview which will include a 10 minute presentation in Spanish or French.
#multilingual
#customerservice
Customer Service Manager in Gravesend employer: Elbrus Partners Ltd
Contact Detail:
Elbrus Partners Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Gravesend
✨Tip Number 1
Brush up on your multilingual skills! Since this role requires fluency in French, English, and Spanish, practice speaking and listening in these languages to ensure you're comfortable during interviews and presentations.
✨Tip Number 2
Familiarise yourself with SAP and Excel. Since you'll be using these tools extensively, consider taking a quick online course or tutorial to sharpen your data management and analysis skills before the interview.
✨Tip Number 3
Prepare examples of your leadership experience. Think of specific instances where you've successfully led teams, improved processes, or driven customer satisfaction, as these will be key talking points during your interview.
✨Tip Number 4
Research StudySmarter and our values. Understanding our collaborative culture and how we operate will help you align your answers with what we're looking for, making you a more attractive candidate.
We think you need these skills to ace Customer Service Manager in Gravesend
Some tips for your application 🫡
Tailor Your Cover Letter: Craft a compelling cover letter in either French or Spanish, highlighting your passion for customer service and your multilingual skills. Make sure to address how your experience aligns with the responsibilities of leading teams across different countries.
Highlight Relevant Experience: In your CV, emphasise your previous roles as a Customer Service Manager or in similar leadership positions. Include specific examples of how you've successfully managed multilingual teams and utilised SAP and Excel for data-driven decision making.
Showcase Your Language Skills: Clearly indicate your fluency in French, English, and Spanish on your application. If you have any proficiency in Portuguese, mention it as well, as it could be an added advantage for this role.
Prepare for the Interview: Be ready for a three-stage interview process, which includes a 10-minute presentation in Spanish or French. Practice presenting your ideas clearly and confidently in your chosen language, focusing on your leadership style and how you would enhance customer service.
How to prepare for a job interview at Elbrus Partners Ltd
✨Showcase Your Multilingual Skills
Since the role requires fluency in French, English, and Spanish, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in a specific language, so practice speaking confidently in all three.
✨Prepare for Data-Driven Discussions
Familiarise yourself with SAP and Excel, as these tools are crucial for the role. Be ready to discuss how you've used data to drive customer service improvements in the past. Consider bringing examples of KPIs you've managed or insights you've derived from data analysis.
✨Emphasise Your Leadership Style
The company values collaborative management, so highlight your experience in leading teams. Share specific examples of how you've mentored team members, built trust, and fostered a positive team culture, especially in a multilingual context.
✨Engage in Role-Play Scenarios
Given the hands-on nature of the role, be prepared for role-play scenarios where you may need to handle customer service situations. This will showcase your problem-solving skills and ability to think on your feet while maintaining a customer-focused approach.
