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Senior HVAC Technician Heat Pumps - Trane UK Ltd

Full-Time 36000 - 60000 £ / year (est.) No home office possible

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At a Glance

Tasks: Provide top-notch customer service and technical support for HVAC systems.
Company: Trane Technologies creates innovative climate solutions for a sustainable world.
Benefits: Enjoy competitive salary, healthcare, pension, and a company vehicle.
Why this job: Join a dynamic team where you can make a real impact and grow your skills.
Qualifications: Experience in service roles, strong communication skills, and F-Gas certification required.
Other info: Flexible working hours with opportunities for continuous learning and development.

The predicted salary is between 36000 - 60000 £ per year.

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At Trane Technologies TM and through our businesses including Trane and Thermo King , we create innovative climate solutions for buildings, homes, and transportation that challenge what\’s possible for a sustainable world. We\’re a team that dares to look at the world\’s challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Position Overview

The HVAC Senior Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on site covered by our maintenance and service contract. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational technical processes, whilst coaching and supporting the team in the region.

Key Responsibilities

Customer and Technical:

Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
Build and maintain strong relationships with customers, acting as a trusted point of contact.
Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
Reporting and Analysis: Generate regular reports on completed invoiced work orders.
Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
Communications with supervisors, regions service managers and other senior technicians, and customers on updates and to drive continuous improvement.

Internal Controls And Administration

Proven experience in service or field-based technician role.
Strong knowledge of customer service principles.
Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences
Effective communication skills
Analytical thinking and problem-solving abilities.
Proficiency in using, Apps, diagnostic software, and MS Office Suite.

Skills And Capabilities

People and communication skills with a positive mindset
Able to work with minimal supervision.
Appropriate skilled based certificates with F-Gas
Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays
Proficient in using Microsoft Office Suite.
UK Drivers licence as a company vehicle will be allocated
Right to Work status confirmed for Country of application.

You Can Look Forward To

Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.
Company vehicle
A fast-paced working environment
An excellent working culture and community
A structured induction plan with continued learning and development.
A key role where you can make a direct contribution to our business.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

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Job function

Management and Manufacturing
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