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- Tasks: Implement IT and EPoS systems while training users on-site.
- Company: nGeneration has over 22 years of experience in hospitality IT services.
- Benefits: Enjoy 28 days annual leave, training opportunities, and company events.
- Why this job: Join a vibrant team culture and make a real impact in the hospitality industry.
- Qualifications: Full UK driving licence, EPOS and hospitality IT experience required.
- Other info: Company vehicle provided for site visits; overnight stays may be necessary.
The predicted salary is between 21200 - 29800 £ per year.
Overview
Base pay range: nGeneration provide IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Company information: nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK. The company operates from a 20,000 sq ft HQ facility in Tipton, Midlands, which serves as the central base for all other activities such as on-site repairs, support hub, staging and warehousing.
Position summary: The Implementer role is responsible for the implementation of customers IT and EPoS systems, coaching and training end users, and managing multi-customer BAU activities including installs, IMAC moves and changes and/or customer project rollouts. A company car is included.
Responsibilities
- Conduct thorough preparation checks prior to attending sites
- Attend customer sites to conduct implementation services in line with the schedule of works
- Provide system coaching and training according to the customer IT solution specifications
- Provide Go Live Support to site management and staff
- Act as the on-site coordinator of all third parties
- Complete site-specific documentation, including site sign-off, and report site issues to Project Control
- Build excellent customer relationships while on site
- Comply with all company business processes and procedures
- Conduct other tasks as required from time to time
Candidate Requirements
- Full UK Manual Driving License
- EPOS Experience
- Hospitality IT Experience
- Customer Service Skills
- Understanding of IT Hardware
- Willing to travel
About the Company
nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to major hospitality chains across the UK.
Requirements
Working Away: You will be required to stay away overnight when travel to site is early, the site is distant from home, or you are required to work in a specific geographical area for consecutive days. The company will centrally arrange accommodation and overnight subsistence can be claimed via the company expense procedure.
Job Details
Job Type: Permanent
Salary: £25,214.00 per year
Benefits
- Training opportunities to enhance skills and knowledge
- 28 days annual leave
- Company events, team parties and team-building activities
- Company car provided for business and personal use
Location and Availability
Locations referenced include Marston Moretaine, Theale, Milton Keynes, Whittington, Cambridge, Worcester, London and other UK areas. Updated roles and postings are listed as they become available.
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Hospitality Tech Implementer / Trainer employer: nGeneration Limited
Contact Detail:
nGeneration Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Tech Implementer / Trainer
✨Tip Number 1
Familiarise yourself with the specific IT and EPoS systems used in the hospitality sector. Understanding these technologies will not only boost your confidence during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the hospitality tech industry. Attend relevant events or join online forums where you can connect with current employees at nGeneration or similar companies, as personal referrals can significantly enhance your chances.
✨Tip Number 3
Prepare to discuss your customer service skills in detail. Since building excellent customer relationships is crucial for this role, think of specific examples from your past experiences that showcase your ability to handle client interactions effectively.
✨Tip Number 4
Be ready to demonstrate your adaptability and willingness to travel. Highlight any previous experiences where you successfully managed travel for work, as this will show that you are prepared for the demands of the job.
We think you need these skills to ace Hospitality Tech Implementer / Trainer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality IT and EPoS systems. Use specific examples of past roles where you implemented technology solutions or provided training.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your understanding of customer service. Mention how your skills align with the responsibilities outlined in the job description.
Showcase Your Training Skills: Since the role involves coaching and training, include any previous experience you have in training others. Provide examples of how you successfully communicated complex information to non-technical users.
Highlight Your Soft Skills: Emphasise your ability to build excellent customer relationships and your willingness to travel. These are key aspects of the role, so make sure they stand out in your application.
How to prepare for a job interview at nGeneration Limited
✨Know Your Tech
Familiarise yourself with the specific IT and EPoS systems that nGeneration uses. Being able to discuss these technologies confidently will show your technical competence and readiness for the role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've successfully interacted with customers in previous roles. Highlight your ability to build relationships and provide excellent service, as this is crucial for the Implementer position.
✨Showcase Your Training Experience
Be ready to discuss any past experiences where you have trained or coached others. This could include formal training sessions or informal mentoring, as the role involves coaching end users on new systems.
✨Prepare for Travel Questions
Since the job requires travel and overnight stays, be prepared to discuss your flexibility and willingness to travel. Mention any previous experiences that demonstrate your adaptability in similar situations.
