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- Tasks: Welcome students and ensure their safe transfers during their summer experience.
- Company: Join Embassy Summer, a global leader in immersive language programmes for young learners.
- Benefits: Enjoy full board accommodation and competitive pay while working in a vibrant environment.
- Why this job: Be part of a fun, dynamic team that makes a real difference in students' lives.
- Qualifications: A-Level education or equivalent; customer service experience preferred.
- Other info: Work 6 days a week with flexible hours, including evenings and weekends.
Embassy Summer – 2025 UK – Transfer Representative
Embassy Summer – 2025 UK – Transfer Representative
3 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Join our winning team of global superstars in summer 2025.
Embassy Summer, under its parent company EC English, offers award winning summer vacation programmes for young people across multiple locations in the UK, USA, Canada, Malta, UAE & South Africa. Students learn either English or French whilst immersing themselves in the local culture and surroundings.Our programmes are a combination of language classes, exciting excursions and fun-filled sporting, creative and social activities.
From its humble beginnings in Hastings over four decades ago, Embassy Summer has today evolved into a globally recognised and trusted brand.Our vision is to help our students succeed in a global community.We love bringing our young learners from around the world together through a common language and building global connections.
Position Summary
Transfer Representatives are at the forefront of students’ first experience with Embassy Summer, greeting them on arrival and always ensuring their safe transfer when under Embassy Summer care, either on arrival or departure as required.
Key Responsibilities
- Promoting and safeguarding the welfare of students for whom you are responsible for and with whom you come into contact with
- Maximise student and Group leader satisfaction by ensuring their experience meets or exceeds their expectations
- To maintain levels of student discipline, safety, and welfare
- To assist in day-to-day general duties as instructed by senior management
- To work in a way that promotes the safety and well-being of children and young people
- To be present at ports to assist with student transfers
- Ensuring the safe and efficient check-in of departing students
- Chaperoning unaccompanied minors until airline staff take over responsibility for them
- Ensuring your personal transfer phone is kept on your person and attended during all working hours
- To remain calm, composed, and proactive when dealing with unexpected or difficult situations / people
- To liaise with transport providers and centres to ensure the smooth running of transfers
- To be on hand to assist the Transfers Management team with any issues that may arise
Organisational Compliance
The job holder will be expected to operate in accordance with the company’s Code of Conduct, and any local policies and operating procedures relating to academic, welfare and safeguarding matters.
Employees are required to cooperate fully with all arrangements in place related to Health and Safety which include implementation and compliance with control measures resultant from risk assessments and engagement with, and completion of, any relevant Health and Safety training.
Education Required
- Educated to A-Level or equivalent
Additional Qualification Desired
- Valid First Aid Certificate
Experience Required
- Working with minors
- Customer service experience
Personal Attributes
- Excellent communication and interpersonal skills
- Excellent organisational and planning skills
- Punctuality and good time management skills
- Ability to deal with and resolve complex problems and issues
- Ability to motivate and engage students
- Ability to work in a high-pressured environment
- Ability to work unsociable hours
- Comfortable on your feet for long periods of time
- Adaptability
- Leadership
- Teamwork
- Enthusiasm
- Demonstrates the ability to form and maintain appropriate relationships and personal boundaries with children and young people
- Demonstrates emotional resilience in working with challenging behaviours
- Demonstrates a positive attitude to the use of authority and maintaining discipline
- Demonstrates initiative in decision making and problem-solving processes
- Demonstrates high customer service standards
Working Week
6 days per week (42 hours per week)
- The working week is typically from Saturday to Friday and consists of working some evenings and every weekend and Tuesday. A day off will normally fall between Monday and Friday.
- Working hours to include airport shifts and general duties as instructed by the Transfers Management team.
Remuneration
Basic weekly pay: £525.00
Holiday pay: £63.37
Gross weekly pay: £588.37
FULL BOARD ACCOMMODATION INCLUDED FREE OF CHARGE.
Disclosure And Barring Service
If you do not have a valid Enhanced DBS and are not subscribed to the DBS update service, we will need to apply for a new Enhanced DBS for you. Please confirm this at the time of application.
Equality and Diversity:Equality and diversity are at the heart of everything we do. Our learning opportunities are open to everyone, regardless of their background and circumstances, and we apply the same standards to the staff we employ.
Eligibility to Work in the UK
We can only consider applications from candidates who have the legal right to work in the UK. By submitting your application, you confirm that you meet this requirement.
Required
As part of our recruitment process, you will be required to provide evidence of your right to work in the UK. Acceptable documents include:
Proof of Right to Work
British / Irish passport
Indefinite leave to remain
Settled status
Pre-settled status
Frontier Worker Permit
Student visa ( proof of university term dates will be required)
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Embassy Summer - 2025 UK - Transfer Representative employer: TargetJobs UK
Contact Detail:
TargetJobs UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Embassy Summer - 2025 UK - Transfer Representative
✨Tip Number 1
Familiarise yourself with the Embassy Summer programmes and their values. Understanding their mission to create a safe and enjoyable environment for students will help you align your responses during interviews and demonstrate your commitment to their goals.
✨Tip Number 2
Highlight any previous experience working with minors or in customer service roles. Be prepared to share specific examples of how you've handled challenging situations, as this will showcase your problem-solving skills and ability to maintain discipline.
✨Tip Number 3
Practice your communication skills, especially in high-pressure scenarios. Since you'll be dealing with students and parents, being able to convey information clearly and calmly is crucial. Consider role-playing potential situations with a friend.
✨Tip Number 4
Make sure to demonstrate your enthusiasm for working in a multicultural environment. Share any personal experiences that highlight your adaptability and teamwork skills, as these are essential for creating a positive atmosphere for the students.
We think you need these skills to ace Embassy Summer - 2025 UK - Transfer Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Transfer Representative. Highlight your experience with customer service and working with minors in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, organisational abilities, and any relevant experience in high-pressure environments.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at TargetJobs UK
✨Show Your Enthusiasm
Make sure to express your excitement about working with young people and being part of their learning journey. This role is all about creating a positive first impression, so let your passion shine through!
✨Demonstrate Your Communication Skills
As a Transfer Representative, you'll need excellent communication skills. Be prepared to showcase how you can effectively interact with students, parents, and colleagues. Use clear examples from past experiences where you've successfully communicated in challenging situations.
✨Highlight Your Problem-Solving Abilities
This role may involve unexpected challenges, so be ready to discuss how you've handled difficult situations in the past. Share specific examples that demonstrate your ability to remain calm and proactive under pressure.
✨Familiarise Yourself with the Company Values
Embassy Summer places a strong emphasis on student welfare and safety. Research their values and be prepared to discuss how your personal attributes align with their mission to create a supportive environment for students.
