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- Tasks: Handle inbound sales calls and customer queries via email or phone.
- Company: Join Rush Insurance, a family-run business with over 100 years of experience in customer service.
- Benefits: Gain valuable experience while working towards a Level 2 Customer Service Practitioner Apprenticeship.
- Why this job: Be part of a friendly team that values fairness, fun, and teamwork in a growing company.
- Qualifications: Strong communication, organisation, and customer care skills are essential.
- Other info: Work from our Stockport office and enjoy monthly visits from a dedicated assessor.
What do you want to search? Keyword Apprenticeship Type Location
- Dealing with inbound sales calls and customer service queries from both direct and trade customers or clients, via email or by telephone, ensuring all questions are answered and dealt with effectively and efficiently
- Ensuring all calls are compliant and fall within the FCA regulatory frameworks, by following the call script provided
- Providing new quotations accurately and in a timely manner, either by using the automated quote systems available or by referring to the rates and rating notes available
- Processing new policies and dealing with amendments/upgrades on existing policies and taking card payments
- Dealing with policy cancellations and refunds, where appropriate.
- Referring to, and liaising with Underwriters and external specialist teams, where necessary
- Having an awareness of the criteria for each Underwriter as this will vary across schemes
- Familiarising yourself with the various products for each scheme and maintaining up-to-date product knowledge
- Maintaining up-to-date knowledge of internal systems, and external portals where relevant
- Having an awareness of timescales and deadlines for call backs and referral cases
- Meeting daily targets as set by the department
- Undertaking any other duties that fall within the scope of this role.
Vacancy Title
Apprentice Customer Care Executive
Apprentice Customer Care Executive
, Apply From: 17/06/2025
Learning Provider
Delivered by THE TRAFFORD COLLEGE GROUP
Employer
RUSH INSURANCE SERVICES LIMITED Visit Site Bridgestone All-Terrain Tires Bridgestonetire.com Bridgestone Dueler Tires Combines Rugged
Off-Road Styling & Power With On-Road
Comfort. Brooklyn OPEN 8AM–6PM 611 Utica Avenue, Brooklyn Maspeth OPEN 8AM–5PM 60-34 Eliot Avenue, Maspeth Jersey City OPEN 7AM–7PM 70 New Jersey 139, Jersey City
Vacancy Description
- Dealing with inbound sales calls and customer service queries from both direct and trade customers or clients, via email or by telephone, ensuring all questions are answered and dealt with effectively and efficiently
- Ensuring all calls are compliant and fall within the FCA regulatory frameworks, by following the call script provided
- Providing new quotations accurately and in a timely manner, either by using the automated quote systems available or by referring to the rates and rating notes available
- Processing new policies and dealing with amendments/upgrades on existing policies and taking card payments
- Dealing with policy cancellations and refunds, where appropriate.
- Referring to, and liaising with Underwriters and external specialist teams, where necessary
- Having an awareness of the criteria for each Underwriter as this will vary across schemes
- Familiarising yourself with the various products for each scheme and maintaining up-to-date product knowledge
- Maintaining up-to-date knowledge of internal systems, and external portals where relevant
- Having an awareness of timescales and deadlines for call backs and referral cases
- Meeting daily targets as set by the department
- Undertaking any other duties that fall within the scope of this role.
Key Details
Vacancy Title
Apprentice Customer Care Executive
Employer Description
Rush Insurance is a family run business with over 100 years of combined insurance experience. Specialising in travel insurance, online technology with a passion for the delivery of the highest possible customer service.In a recent staff engagement exercise, our team described our values as:Fair – Treating customers fairly, Friendly, Having fun, Teamwork.The team are responsible for delivering high standards of customer service, effectively dealing with inbound sales and customer queries both over the phone and via email. Due to recent growth, we are looking for a hardworking individual to join our customer care team at our Stockport office.
Vacancy Location
8TH FLOOR BECKWITH HOUSE STOCKPORT SK4 1AF
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000297553
Key Dates
Apply From
17/06/2025
Closing Date For Applications
2025-02-14 23:59:59
Interview Begin From
Possible Start Date
2025-03-03 00:00:00
Training
Training to be Provided
Apprentices will be working towards the Level 2 Customer Service Practitioner Apprenticeship Standard:
- The apprentice will receive monthly workplace or virtual visits with a dedicated assessor
- The assessor will set individualised learning tasks as part of the apprentice’s workplace training that will incorporate your daily role and duties
Learning Provider
THE TRAFFORD COLLEGE GROUP
Skills Required
Communication skillsAttention to detailOrganisation skillsCustomer care skillsAdministrative skillsTeam workingStrong written skillsKnowledge of Microsoft OfficeMulti-tasking SkillsCalm & ProfessionalTime Management SkillsPunctualHardworkingWilling to LearnUnderstanding of GDPR
Apply Now
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Apprentice Customer Care Executive employer: Getting In Limited
Contact Detail:
Getting In Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Care Executive
✨Tip Number 1
Familiarise yourself with the insurance industry, especially travel insurance, as this will help you understand the products you'll be dealing with. Research common customer queries and concerns in this field to prepare for potential questions during your interview.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This will help you become more comfortable handling inbound sales calls and customer service queries, ensuring you can respond effectively and efficiently.
✨Tip Number 3
Get to know the FCA regulatory frameworks that govern insurance calls. Understanding these regulations will not only boost your confidence but also demonstrate your commitment to compliance during the interview process.
✨Tip Number 4
Showcase your teamwork skills by discussing any previous experiences where you've worked collaboratively. Rush Insurance values teamwork, so highlighting your ability to work well with others will make you a more attractive candidate.
We think you need these skills to ace Apprentice Customer Care Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the role of an Apprentice Customer Care Executive. Focus on customer service experience, communication skills, and any administrative roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Rush Insurance that appeal to you, such as their commitment to customer service and teamwork.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for this position, such as attention to detail, organisation, and strong written communication. Provide examples of how you've demonstrated these skills in past experiences.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are key in customer care roles.
How to prepare for a job interview at Getting In Limited
✨Know the Company
Before your interview, take some time to research Rush Insurance. Understand their values, services, and what sets them apart in the industry. This will help you tailor your answers and show genuine interest.
✨Familiarise Yourself with Customer Service Scenarios
Prepare for common customer service scenarios you might face in the role. Think about how you would handle difficult customers or tricky situations, as this will demonstrate your problem-solving skills.
✨Practice Your Communication Skills
Since the role involves dealing with customers over the phone and via email, practice clear and concise communication. You might even want to do a mock interview with a friend to refine your responses.
✨Highlight Your Teamwork Experience
Rush Insurance values teamwork, so be ready to discuss examples of how you've successfully worked in a team before. Share specific instances where collaboration led to positive outcomes.
