Referral and Information Assistant

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At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives.

We are looking to recruit a Referral and Information Assistant on a part time basis, to join our Children’s Social Care Triage Team.

About The Role

2.5 days per week (Tuesday and Wednesday full days and Thursday afternoons).

This post holder will make an initial judgement about the appropriateness and urgency of any requests for service received by Children’s Social Care and signpost to other services as appropriate.

We seek applicants with exceptional communication and interpersonal skills, who have a friendly, patient and confident approach with colleagues, other professionals and members of the public who may be distressed or anxious. Previous knowledge or experience within safeguarding would be beneficial.

You will be able to evidence that you have excellent IT skills and have the ability to quickly learn new software and systems. Candidates will need to show how they work well under pressure, with an ability to make decisions and the confidence to seek advice where appropriate to do so.

In addition to all these competencies, it is essential for you to be flexible in your approach to meet the requirements of a busy team. You will have an informed and professional manner when dealing customers and clients, and process confidential and sensitive information in line with corporate and national guidelines.

You can expect

• A comprehensive induction
• Regular supervision with your line manager
• Extensive training opportunities, through the council’s training package covering IT skills and Safeguarding and Child Protection courses
• Career development opportunities explored through quarterly PDC’s, for example, apprenticeships, qualifications, shadowing and coaching opportunities
• Good practice to be recognised and celebrated through a quarterly newsletter

If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Ellis Woodley, Team Manager Triage Team on 01225 395076 or email

Interview date: TBC

No agencies please.

About Bath & North East Somerset Council.

Working at Bath & North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Why Bath & North East Somerset Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to

At Bath & North East Somerset Council we have one overriding purpose to improve peoples live. Find out more about our values at

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at

We are a Disability Confident Employer find out more at

The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Please note that this role is subject to a Basic DBS Check.

Please note the Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register. This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

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  Other

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  Government Administration

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