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For Companies At a Glance
- Tasks: Provide exceptional customer service via call, chat, and email for travel queries.
- Company: Join Trip.com Group, a leading global travel service provider with a passion for travel.
- Benefits: Enjoy 33 days annual leave, health cash plan, monthly bonuses, and hybrid working options.
- Why this job: Be part of an inclusive culture that supports personal growth and career development.
- Qualifications: Fluent in Dutch and English, with customer service experience and strong problem-solving skills.
- Other info: Competitive salary of £24,800 plus a £1000 language allowance; Edinburgh office location.
The predicted salary is between 24800 - 25800 £ per year.
Overview
About Us
Since 2014, Trip.com\’s Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world.
With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price.
Role
As a Customer Service Advisor, you\’ll be the voice of Trip.com – helping travelers with everything from hotel bookings to flight queries while delivering exceptional service across phone, chat, and email.
Location: 1 Lochrin Square, Edinburgh (On-site)
Hours: Full time, 37.5 Hours per week.
Responsibilities
- Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Dutch and English lines.
- Take ownership of customer concerns, resolving travel-related issues end-to-end.
- Communicate clearly and confidently across multiple channels.
- Collaborate within a supportive team to achieve KPIs and service targets.
- Share ideas to improve customer experience and internal processes.
- Represent and represent the Trip.com culture in every interaction.
What You\’ll Bring
- Previous customer service experience, ideally in a contact centre environment.
- Fluent in English and Dutch (written and verbal).
- Strong communication and problem-solving skills, with resilience under pressure.
- Ability to handle multiple web chats with fast, accurate typing.
- Confident working towards and achieving KPIs / Targets.
- Motivated, adaptable, with eagerness to learn and grow.
- Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast-paced environment.
- Travel & Tourism industry experience – desirable but not essential
Why You\’ll Love Working Here
- 33 days annual leave (including bank holidays)
- 3 extra days for parents/guardians, plus long service leave after 10+ years
- $600 USD in Trip Coins annually to spend on your next adventure
- Monthly bonuses & $450 USD refer-a-friend scheme
- Health cash back plan for dental, optical, physiotherap, massages & more
- Employee Assistance Program, wellbeing support & enhanced sick pay
- Enhanced family policies (maternity, paternity & adoption)
- Life insurance worth 4x your annual salary
- Hybrid working options (based on performance)
- Free on-site gym or discounted memberships at Nuffield Health & PureGym
- Continuous learning & genuine career development opportunities
- Birthday & service anniversary celebrations with gift cards and cake
- Regular team events, social activities, and recognition programmes.
- Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats!
Culture
At Trip.com, our culture is all about people, we\’re a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make impact. With a real commitment to internal progression and promotion, your Trip.com journey could take you anywhere, many of our senior leaders started with us in this very role!
Find out more job opportunities at (url removed)
Note
Have a good trip, and see you soon
#J-18808-Ljbffr
Dutch Speaking Customer Advisor employer: Trip.com
Contact Detail:
Trip.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch Speaking Customer Advisor
✨Tip Number 1
Familiarise yourself with the travel industry and the specific services offered by Trip.com Group. Understanding their products and customer service approach will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your Dutch language skills, especially in a customer service context. Being able to demonstrate fluency and confidence in both Dutch and English during any verbal interactions will set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues, as this will showcase your skills effectively.
✨Tip Number 4
Show enthusiasm for the role and the company during your interactions. Research recent news or developments related to Trip.com Group and be ready to discuss how you can contribute to their mission of providing exceptional travel experiences.
We think you need these skills to ace Dutch Speaking Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in a contact centre environment. Emphasise your fluency in Dutch and English, as well as any travel and tourism experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention specific examples of how you've successfully resolved customer queries in the past, demonstrating your problem-solving skills.
Highlight Key Skills: In your application, clearly outline your proficiency with Microsoft Office and your typing abilities. Mention your ability to remain calm under pressure and your enthusiasm for achieving KPIs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Trip.com
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences or stories that highlight your love for exploring new places, as this aligns with the company's mission and values.
✨Demonstrate Customer-Centric Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight situations where you resolved issues effectively, showing empathy and patience, which are key traits for a Customer Advisor.
✨Familiarise Yourself with Company Policies
Before the interview, take some time to research Trip.com Group's latest promotions, initiatives, and policies. This knowledge will not only impress your interviewers but also show your commitment to the role.
✨Practice Your Language Skills
Since fluency in Dutch and English is essential, consider practising common customer service scenarios in both languages. This will help you feel more confident and prepared to handle queries during the interview.
