At a Glance
- Tasks: Monitor network functions and resolve customer issues in a dynamic team environment.
- Company: Join M247, a leader in managed connectivity solutions with a focus on innovation.
- Benefits: Enjoy flexible working hours, remote options, and opportunities for professional growth.
- Why this job: Be part of a supportive team that values your input and fosters a culture of learning.
- Qualifications: No prior experience needed; just a passion for technology and problem-solving.
- Other info: 24/7 monitoring means you'll gain valuable experience in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Job Role
1st Line NOC Engineers perform an integral role within our Network Operations Centre. The role involves monitoring M247’s core network functions, key applications, and end customer devices. 1 Line NOC engineers are responsible for their own case queue, outbound customer calls following alerts and major incident coordination / resolution.
You will provide specialist support to M247 customers across a portfolio of high-end managed connectivity, which includes:
- ADSL / FTTC
- SoGEA / FTTP
- Ethernet Services
- Fortinet Security Solutions
- Radio access solutions
- Enterprise Wireless Solutions
- Cisco Viptela SD WAN
- MPLS VPN
Responsibilities of the L1 NOC Engineer role include:
- Participate in the rota schedule.
- Working as part of a team to deliver internal and customer SLAs.
- Working as part of a team to ensure 24/7 monitoring coverage for all customer network solutions as well as M247 core network platforms.
- Pro-actively undertake fault trend analysis in relation to our in-life services to ensure they remain fit for purpose and adequately meet the client’s needs.
- Monitoring of internal infrastructure and platforms, including power, temperature, utilisation.
- In the event of a major incident, to liaise with all relevant departments, ensure affected customers and key stakeholders are kept updated, and undertake emergency fault diagnostics to resolution.
- Proactively monitor the connectivity solutions to ensure events are captured and resolved prior to them becoming an incident.
- Assisting customers with difficult fault related problems and suggest immediate action to limit damage and to provide restoration of services.
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Line 1 NOC Engineer employer: M247 Ltd
Contact Detail:
M247 Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Line 1 NOC Engineer
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, such as ADSL, Ethernet Services, and Cisco Viptela SD WAN. Having a solid understanding of these systems will not only boost your confidence but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Demonstrate your problem-solving skills by preparing examples of how you've handled technical issues in the past. Be ready to discuss specific scenarios where you successfully diagnosed and resolved network problems, as this is crucial for a NOC Engineer role.
✨Tip Number 3
Network with current or former employees of M247 on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Stay updated on industry trends and news related to network operations and connectivity solutions. Being knowledgeable about recent developments can set you apart and show your genuine interest in the field during discussions with the hiring team.
We think you need these skills to ace Line 1 NOC Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the 1st Line NOC Engineer position. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in network operations, customer support, or technical troubleshooting. Mention specific technologies or services you have worked with that are relevant to M247's offerings.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully resolved technical issues or managed incidents in the past. This will demonstrate your ability to handle the responsibilities outlined in the job description.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you're interested in the position at M247. Make sure to connect your skills and experiences directly to the job requirements.
How to prepare for a job interview at M247 Ltd
✨Understand the Role
Make sure you have a solid grasp of what a 1st Line NOC Engineer does. Familiarise yourself with the key responsibilities, such as monitoring network functions and handling customer incidents. This will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Showcase Technical Knowledge
Be prepared to discuss specific technologies mentioned in the job description, like ADSL, Ethernet Services, and Fortinet Security Solutions. Brush up on these topics so you can speak knowledgeably about them during the interview.
✨Demonstrate Problem-Solving Skills
Since the role involves troubleshooting and resolving issues, be ready to share examples of how you've successfully handled technical problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Teamwork and Communication
Highlight your ability to work as part of a team and communicate effectively, especially during major incidents. Prepare examples that showcase your collaboration skills and how you keep stakeholders informed during critical situations.