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- Tasks: Handle mortgage remediation cases and manage customer service queries.
- Company: Join Target Group, a leader in Financial Services and Technology innovation.
- Benefits: Enjoy a competitive salary, 30 days holiday, and flexible benefits.
- Why this job: Make a real impact while working remotely in a supportive team environment.
- Qualifications: Experience in Customer Service or Mortgage Servicing is essential.
- Other info: This is a 7-month fixed-term contract starting in May 2025.
The predicted salary is between 25000 - 28000 £ per year.
Remediations Executive – Mortgages (Fixed Term Contract)
Salary: £25,000 – £28,000 (depending On Experience)
Location: Fully Remote
Contract Duration: 7 Month Fixed Term Contract
Starting: May 2025
At Target Group, we\’re not just about deadlines and deliverables; we\’re about making a real impact in the Financial Services and Technology sectors. We thrive on innovation and the ability to adapt, and we\’re looking for a small team of Remediations Executives to join an internal project.
What You\’ll Be Doing:
You will be responsible for handling cases of mortgage remediation, managing customer service queries for both closed and live accounts, active complaint management/dispute resolution, and ensuring compliance with regulatory requirements.
More Specifically, You\’ll:
- Communicate directly with borrowers to explain findings and/or discuss remediation options
- Process remediation payments and adjustments in loan servicing systems
- General customer service and First Point of Contact complaint management
- Undertake administrative tasks; processing activities such as debtor tracing, returned mail, and workflow management
- Provide support and assistance in other areas of loan/remediation servicing as needed
What We\’re Looking For:
- Strong experience in Customer Service, Mortgage Servicing, Compliance, or a related financial field
- Reasonable understanding of mortgage industry regulations
- Proficient in, and familiar with loan servicing / claim management databases and software / remediation processing tools
- Excellent analytical, problem-solving, and decision-making skills
- Outstanding communication and interpersonal skills to effectively handle vulnerable customers
- Detail-oriented with a high degree of accuracy
Core Benefits:
- Competitive salary of £25,000 to £28,000 per annum (pro rata\’d)
- 30 days holiday PLUS bank holidays (That\’s right! 30 days from Day 1)
- Defined Pension Contribution Scheme (Employer matched up to 6%)
- Employee Discount Scheme, access to discounts and offers across 100s of leading retailers
- Company Paid Private Medical Insurance (benefit in kind)
- Group Life Assurance
- Group Income Protection
- Annual Pay Review
- Discretionary Annual Bonus Scheme
- Help@Hand – Confidential access to health and wellbeing support to include Employee Assistance Program
- Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
- Recognition Scheme
- Free Mortgage Advice and Support
My Flex:
Our flexible benefits scheme gives colleagues access to additional benefits to supplement their core package. My Flex can save colleagues money by taking advantage of our corporate rates and also help spread the cost through our monthly payroll deductions.
- Salary Sacrifice Pension Scheme
- Technology Buying Scheme (Salary Sacrifice)
- Critical Illness Cover
- Dental Insurance
- Gym Flex – discounted annual gym/health club memberships
- Taste Cards / Gourmet Cards
- RAC Breakdown Cover
- Charitable Payroll Giving
- Cycle to work Scheme (Salary Sacrifice)
- Health Cash Plan
We wholeheartedly believe in fostering a diverse and inclusive culture by actively implementing our D&I strategy, building strong community ties, and empowering our people and leaders.
Join us and shape your future!
Seniority Level:
Entry level
Employment Type:
Contract
Job Function:
Finance and Sales
Industries:
IT Services and IT Consulting
#J-18808-Ljbffr
Remediations Executive - Mortgages (Fixed Term Contract) employer: Target Group
Contact Detail:
Target Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remediations Executive - Mortgages (Fixed Term Contract)
✨Tip Number 1
Familiarise yourself with the latest mortgage industry regulations and compliance standards. This knowledge will not only help you in interviews but also demonstrate your commitment to the role and understanding of the sector.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints and disputes. Role-playing scenarios with friends or family can help you articulate your approach to resolving issues effectively.
✨Tip Number 3
Network with professionals in the financial services sector, particularly those involved in mortgage servicing. Engaging in relevant online forums or LinkedIn groups can provide insights and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss specific examples from your past experience that showcase your analytical and problem-solving skills. Being able to relate these experiences to the responsibilities of a Remediations Executive will set you apart.
We think you need these skills to ace Remediations Executive - Mortgages (Fixed Term Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, mortgage servicing, and compliance. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that explains why you're interested in the Remediations Executive role. Mention specific skills and experiences that align with the responsibilities outlined in the job description.
Showcase Your Communication Skills: Since the role involves direct communication with borrowers, emphasise your strong communication and interpersonal skills in your application. Provide examples of how you've effectively handled customer queries or complaints in the past.
Highlight Attention to Detail: The job requires a high degree of accuracy. Include examples in your application that demonstrate your attention to detail, especially in tasks related to compliance and administrative work.
How to prepare for a job interview at Target Group
✨Know Your Mortgage Basics
Brush up on your knowledge of mortgage servicing and the relevant regulations. Being able to discuss these topics confidently will show that you understand the industry and can handle the responsibilities of the role.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you've successfully managed customer queries or complaints. Highlight your communication skills and ability to empathise with vulnerable customers, as this is crucial for the role.
✨Showcase Analytical Abilities
Be ready to discuss how you've used analytical and problem-solving skills in previous roles. You might be asked to provide specific examples of how you resolved issues or made decisions based on data.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specifics of the remediation process. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
