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- Tasks: As an Online Assistant, you'll pick orders and support customers with queries.
- Company: Join Sainsbury's, a leading retailer committed to inclusivity and quality service.
- Benefits: Enjoy discounts, free food, generous holidays, and pension matching.
- Why this job: Be part of a team that values attention to detail and customer satisfaction.
- Qualifications: Must be at least school leaver age; 18 for certain shifts.
- Other info: Nightshift premium and share schemes available for added perks.
As an Online Assistant you could be on the shop floor picking our customers’ orders, taking real care to select the best quality products and making every effort to give them exactly what they have asked for. Or you could be working in our online warehouse, supporting with customer queries, processing orders through the tills and even working with our online Drivers to load their vans so they’re ready to hit the road on-time.
Whichever area you’re working in, you’ll take pride in doing the right thing for our customers and have a keen attention to detail. It’s important you are also comfortable working with new technology and being active, including lifting and moving shopping containers up to 15kg.
We aim to make everyone who joins us be the best they can be and are committed to being a fully inclusive retailer where our customers love to shop, and our colleagues love to work!
If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
Sainsbury’s will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please visit:
Alongside a market leading rate of pay, we also offer a great range of benefits for all our colleagues:
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Nightshift premium – in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight – 5am (where applicable).
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Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
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Free food and hot drinks provided for Colleagues in all our stores.
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Generous holiday entitlement – based on the hours you work.
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Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
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Family leave – generous maternity and paternity leave.
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Pension – Sainsbury’s will match between 4-7% of your pension contributions.
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Sainsbury’s share schemes – allowing you to buy Sainsbury’s shares at discounted prices and the option to buy shares monthly from your gross salary to build up an investment.
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Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.
Online Assistant employer: Sainsbury’s Group
Contact Detail:
Sainsbury’s Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant
✨Tip Number 1
Familiarize yourself with the technology and tools used in online retail. Being comfortable with new tech will help you stand out during the interview process, as this role requires you to work efficiently with various systems.
✨Tip Number 2
Show your attention to detail by practicing how you select and pack items. You could even do a mock order picking at home to demonstrate your commitment to quality and customer satisfaction.
✨Tip Number 3
Be prepared to discuss your experience with customer service. Think of specific examples where you went above and beyond for a customer, as this will highlight your dedication to providing excellent service.
✨Tip Number 4
If you're applying for shifts that start early or end late, make sure to mention your flexibility regarding working hours. This shows that you're ready to meet the demands of the job and can adapt to different schedules.
We think you need these skills to ace Online Assistant
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of an Online Assistant. Highlight your attention to detail and customer service skills in your application.
Tailor Your CV: Customize your CV to reflect relevant experience, especially in roles that required physical activity or working with technology. Mention any previous customer service experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your commitment to providing excellent customer service. Include examples of how you've gone above and beyond for customers in the past.
Highlight Flexibility: Since the role may require early or late shifts, emphasize your availability and willingness to work flexible hours. This shows that you're ready to meet the company's needs.
How to prepare for a job interview at Sainsbury’s Group
✨Show Your Attention to Detail
As an Online Assistant, attention to detail is crucial. Be prepared to discuss examples from your past experiences where you demonstrated this skill, whether it was in a previous job or during your studies.
✨Demonstrate Your Tech Savviness
Since the role involves working with new technology, make sure to highlight any relevant experience you have with tech tools or systems. If you’ve used any online order processing systems before, mention them!
✨Emphasize Your Customer Service Skills
This position requires a strong focus on customer satisfaction. Prepare to share specific instances where you went above and beyond for a customer, showcasing your commitment to providing excellent service.
✨Be Ready for Physical Requirements
The job involves lifting and moving shopping containers up to 15kg. It’s a good idea to express your comfort with physical tasks and perhaps share any relevant experiences that demonstrate your ability to handle such responsibilities.
