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- Tasks: Create memorable experiences for customers while showcasing your product knowledge.
- Company: Join Mulberry, the UK's largest luxury leather goods maker with a focus on sustainability.
- Benefits: Enjoy competitive salary, bonuses, staff discounts, and extra day off for your birthday.
- Why this job: Be part of a purpose-driven brand committed to people and the planet.
- Qualifications: Customer-focused, engaging, curious, and passionate about fashion.
- Other info: Mulberry values diversity and offers support for all applicants.
Established in Somerset in 1971, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a contemporary take on British heritage and a focus on responsible craft, our ambition is to create progressive luxury.
Sustainability has been part of the Mulberry ethos since the brand\’s inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.
Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet.If these are values you share, we would love you to join our team.
At Mulberry our Sales Assistants are called \’Experience Experts\’, and it\’s because you need to create truly memorable experiences for all our customers. You will be imaginative, using your product knowledge and storytelling to customise each experience, and to nurture long lasting relationships with your customer. You will be open to learning and developing yourself as you to strive to be an expert within your field and a key contributor to Mulberry.
What we need from you:
You will always be customer focused:
– You will create a welcoming and fun environment for your customers and team.
– You will be committed to delivering an engaging and memorable customer experience in your store.
– You will develop and maintain key customer relationships using instore CRM tools to support you.
– You will be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customers experience.
You will be responsible:
– You will be curious about the business and willing to share your ideas.
– You will enjoy working as part of a team and nurture relationships with your colleagues.
– You will deliver operational excellence showing respect and consideration for people, product and your environment.
You will be be environmentally conscious:
-As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Supporting the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promoting a greener, more sustainable future.
-You will promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.
You are:
– Engaging
– Agile
– Curious
– In love with fashion!
What we will do for you:
– Competitive basic salary
– Bonus
– Product allowance
– An enviable staff discount and exclusive access to staff sales
– Extra day off for your birthday
– Pension Contributions & Life Assurance
– Training and development opportunities
– x2 paid volunteering days per year
– Access to Help@Hand – a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role.If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.
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Sales Assistant Leeds, UK Permanent Part-Time employer: Mulberry
Contact Detail:
Mulberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant Leeds, UK Permanent Part-Time
✨Tip Number 1
Familiarise yourself with Mulberry's brand values and sustainability efforts. Understanding their commitment to responsible craft and B Corp Certification will help you align your answers during the interview, showcasing that you share their ethos.
✨Tip Number 2
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've created memorable experiences for customers, as this role heavily focuses on being an 'Experience Expert'.
✨Tip Number 3
Show your passion for fashion and product knowledge. Be ready to talk about current trends, Mulberry's products, and how you can use storytelling to enhance customer interactions, which is key for this position.
✨Tip Number 4
Demonstrate your teamwork skills by sharing examples of how you've collaborated with colleagues in previous roles. Highlighting your ability to nurture relationships within a team will resonate well with Mulberry's collaborative culture.
We think you need these skills to ace Sales Assistant Leeds, UK Permanent Part-Time
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Mulberry's history, values, and commitment to sustainability. This will help you align your application with their ethos and demonstrate your passion for the brand.
Tailor Your CV: Highlight relevant experience in customer service and sales, focusing on how you've created memorable experiences for customers in the past. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role of 'Experience Expert'. Mention your love for fashion and how you can contribute to creating a welcoming environment for customers.
Showcase Your Curiosity: In your application, express your eagerness to learn about Mulberry's products and services. Mention any relevant knowledge or experiences that demonstrate your curiosity and willingness to grow within the role.
How to prepare for a job interview at Mulberry
✨Show Your Passion for Fashion
Make sure to express your love for fashion during the interview. Share your personal experiences with fashion and how it influences your life. This will resonate well with the brand's ethos and show that you align with their values.
✨Demonstrate Customer Focus
Prepare examples of how you've created memorable customer experiences in the past. Highlight your ability to engage with customers and build lasting relationships, as this is a key aspect of the Sales Assistant role at Mulberry.
✨Emphasise Sustainability Awareness
Familiarise yourself with Mulberry's commitment to sustainability and B Corp Certification. Be ready to discuss how you can contribute to their environmentally responsible practices and share any personal initiatives you've taken towards sustainability.
✨Be Curious and Open to Learning
Show your eagerness to learn about the brand, its products, and the luxury market. Ask insightful questions during the interview to demonstrate your curiosity and willingness to grow within the role.
