Customer Support Specialist

An opportunity has arisen for a customer driven individual to join the growing team of an international business supporting their global client base as a Customer Service Specialist.

The company pride themselves on delivering excellence on all platforms to manage their customers’ expectations. The successful candidate will be the first point of contact for all requests, and responsible for maintaining budgets, repairs and assets so accuracy is key.

Key Responsibilities for the Customer Service Specialist job:

• Raising work orders, ensuring reservations are correct
• Managing customer related calls to improve satisfaction levels
• Following up on re-bill process, obtaining Purchase Orders and applying customer mark-ups
• Performing maintenance checks, challenging costs and negotiating with vendors and/or suppliers
• Report and analyse customer related data within agreed timeline
• Follow up on customer requests in a timely manner
• Schedule service events, update business applications

Required Skills and Experience for the Customer Service Specialist job:

• Relevant experience in an administrative role
• Knowledge of Microsoft Office applications
• An effective and clear communicator
• Excellent time management and organisational skills
• Positive, friendly approach to customers

Please note – due to the number of applications we receive we are only able to contact those candidates that are successfully shortlisted for the position. If you do not hear from us within 48 hours of your application then unfortunately you have been unsuccessful.

By submitting your application you agree and accept to our privacy policy which can be found on the Gibson Hollyhomes website

Please contact: chris@gibsonhollyhomes.co.uk

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