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For Companies At a Glance
- Tasks: Manage customer relationships and ensure contract renewals while upselling services.
- Company: HashiCorp, an IBM subsidiary, empowers innovative companies with cloud infrastructure solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Join a mission-driven team focused on customer success and innovative cloud solutions.
- Qualifications: 2+ years in Customer Success or Sales, strong organisation skills, and a Bachelor's degree.
- Other info: Fluency in another European language is a plus; remote work options available.
The predicted salary is between 28800 - 43200 £ per year.
The HashiCorp Renewals Team owns post-sales success, customer retention, and contract renewals within an assigned territory and market segment. Our Renewals Support Specialists are the face of HashiCorp to our customers and are responsible for managing customer relationships and delivering customer satisfaction. You will have the opportunity to partner with the Commercial Sales Team in managing and upselling accounts.
What you’ll do (responsibilities)
- Work closely with the HashiCorp Sales Team to ensure successful retention and renewal of existing accounts in your assigned territory.
- Maintain and grow relationships with assigned accounts, identify new business opportunities, and sell additional services.
- Own communications with existing customers. Re-sell the value of the customer’s current HashiCorp environment and be their point of contact for all things HashiCorp.
- Understand and articulate the value of our product suite to technical and non-technical audiences and engage in price negotiations.
- Drive collaboration with sales and technical teams to resolve client issues.
- Manage a large portfolio of install base customers and operate in a high volume / high velocity capacity.
What you’ll need (basic qualifications)
- 2+ years of Customer Success (CSR), Sales Development (SDR) or Business Development (BDR) experience, ideally at a B2B SaaS company. Other Account Management or Sales experience is strongly encouraged.
- Excel proficiency, strong organization skills, attention to detail, and a bias towards action.
- Knowledge of value-based selling processes, techniques and strategies. Willingness to bring new ideas to the table and help to improve our current processes.
- Organized and process bound in order to handle high volume of customers.
- A willingness to take constructive feedback and grow from it.
- Bachelor’s degree in Business, Marketing, Sales or equivalent experience
- Fluency in English
What\’s nice to have (preferred qualifications)
- Experience dealing with customers in the Public Sector
- Fluency in another European language
#LI-AA1
“HashiCorp is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. HashiCorp will be the hiring entity. By proceeding with this application you understand that HashiCorp will share your personal information with other IBM subsidiaries involved in your recruitment process, wherever these are located. More information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: link to IBM privacy statement .”
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Life at HashiCorp
HashiCorp, an IBM company is driven by our people and our principles which have been the foundation of everything we do since the company was founded in 2012. Join us on our journey as we work to support the world\’s most innovative companies as they transition to cloud and multi-cloud infrastructure through simple yet powerful workflows and automation.
At HashiCorp, an IBM Company, we build the infrastructure that enables innovation. Our suite of multi-cloud infrastructure automation products are the underpinnings of the largest enterprises in the world, who rely on our solutions to provision, secure, connect, and run their critical applications to deliver crucial services, communications tools, and entertainment platforms to the world. We\’re building a once-in-a-generation infrastructure company with a unique approach rather than focusing on specific technologies, and we build products and solutions that support real-world workflows spanning the multiple cloud environments that nearly every organization worldwide is using today.
HashiCorp is proud to be an Equal Employment Opportunity employer. We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws. We also consider qualified applicants with arrest and conviction records consistent with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Ordinance, and other applicable state or local laws.
HashiCorp is committed to providing reasonable accommodations to qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please reach out to benefits@hashicorp.com
We comply with all laws and regulations set forth in the following posters:
Note: some benefits may differ from one country to another.
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Renewals Account Manager employer: HashiCorp, Inc.
Contact Detail:
HashiCorp, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Account Manager
✨Tip Number 1
Familiarise yourself with HashiCorp's product suite and understand how it adds value to customers. This knowledge will help you articulate the benefits during conversations with potential clients.
✨Tip Number 2
Network with current or former employees of HashiCorp on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss your experience in customer success and sales development. Be ready to share specific examples of how you've successfully managed client relationships and driven renewals in previous roles.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage a high volume of accounts. Highlight any tools or processes you use to stay organised and ensure customer satisfaction.
We think you need these skills to ace Renewals Account Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Renewals Account Manager at HashiCorp. Familiarise yourself with their products and how they contribute to customer success.
Tailor Your CV: Highlight your relevant experience in Customer Success, Sales Development, or Business Development, especially within a B2B SaaS environment. Emphasise your skills in relationship management and upselling.
Craft a Compelling Cover Letter: Use your cover letter to showcase your understanding of value-based selling and your ability to manage customer relationships. Mention specific examples of how you've successfully retained clients or driven sales in previous roles.
Showcase Your Skills: In your application, clearly demonstrate your proficiency in Excel, organisational skills, and attention to detail. Provide examples of how you've used these skills to manage high volumes of customer interactions effectively.
How to prepare for a job interview at HashiCorp, Inc.
✨Understand the Product Suite
Make sure you have a solid grasp of HashiCorp's product offerings. Be prepared to discuss how these products can add value to customers, as you'll need to articulate this during your interview.
✨Showcase Your Customer Success Experience
Highlight your previous experience in customer success or account management. Be ready to share specific examples of how you've retained customers and upsold services in past roles.
✨Demonstrate Strong Communication Skills
As a Renewals Account Manager, you'll be the main point of contact for customers. Practice articulating your thoughts clearly and confidently, especially when discussing complex topics with both technical and non-technical audiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle high-pressure situations. Think of scenarios where you've successfully resolved client issues or negotiated contracts, and be ready to discuss them in detail.
