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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and improve branch operations.
- Company: Join LKQ UK & Ireland, a leader in automotive parts and services.
- Benefits: Enjoy competitive salary, enhanced leave, gym discounts, and comprehensive healthcare perks.
- Why this job: Make a real impact in a supportive culture focused on growth and excellence.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Flexible working options available to fit your lifestyle.
The predicted salary is between 28800 - 43200 £ per year.
Join LKQ UK & Ireland as a Customer Service Supervisor and lead a dynamic team committed to delivering first-class support. You’ll play a vital role in coaching staff, improving processes, and ensuring our customers receive outstanding service every time. If you\’re a natural leader with a passion for people and performance, this is your chance to make a real impact.
What we offer
- Competitive Salary– We regularly review our salaries to keep your earnings competitive.
- Enhanced Annual Leave (Including Bank Holidays)– Enjoy a great work-life balance with plenty of time off to recharge.
- Exciting Career Growth– Unlock personal development and career opportunities across the UK & Europe.
- Life Assurance for Peace of Mind– Providing financial security for you and your loved ones.
- 24/7 Employee Assistance Programme– Confidential support for you and your family, whenever you need it.
- Exclusive Gym Discounts– Stay fit and healthy with reduced memberships at top health clubs.
- Comprehensive Healthcare Perks– Access an online GP, a hospital plan, and other wellness benefits.
- Cycle to Work Scheme– Save money while staying active with tax-free bike purchases.
- Retail & Staff Discounts– Enjoy exclusive savings on popular brands and products.
Key Responsibilities
- Responsible for retail operations, resources, and customer service within the branch. This includes line management responsibility for the Weekend Retail Assistant leading, coaching, and developing a multi skilled team within the branch.
- Holding regular colleague reviews to strengthen colleague engagement and support development educating, reviewing, and briefing on the importance of a safety first culture.
- Delivering a structured daily briefing to ensure all colleagues are working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
- Ensuring all areas of the retail counter always conform to health and safety legislation.
- Ensuring the branch is fully compliant in line with the branch standards to maintain a balanced performance and achieve operational excellence.
- Ensuring the branch is operationally efficient to deliver safety first culture at all times ensuring all retail colleagues complete the relevant E learning modules.
- Leading a retail team with a customer first attitude, prompting a customer focused mindset within the branch ensuring that customer service is at the heart of everything.
- Adhering to the returns, credits, and warranty processes, therefore, enhancing customer experience and creating frictionless processes.
- Maintaining shelf availability through accurate completion of stock movement processes
- Delivering a customer first service through efficient pick to manifest times and achieving all service level agreements SLAs
- Working collaboratively with the operations and sales teams to ensure they are maximizing customer opportunity.
- Minimising customer effort creating frictionless processes by ensuring a robust Click Collect process is placed and adhered to.
- Ensuring the branch is set up for growth through best in class retail stores to outstanding stock management and exceptional SLAs
- Ensuring the retail operations are compliant with the financial audit.
Skills and Experience
- Great communication skills demonstrate the ability to develop customer relationships and drive customer connectivity.
- High levels of focus, energy, and drive.
- Always delivering best in class service to establish customer experience excellence.
- Flexibility of day to day tasks to best support the branch with strategic thinking.
Why Work for LKQ
- People First:We value our employees just as much as our customers.
- Work-Life Balance:Flexible working options to support your lifestyle.
- Career Growth:Genuine opportunities for progression in a thriving industry.
- Passion for Excellence:Join a team dedicated to being the best at what we do.
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Trade Counter Supervisor employer: Euro Car Parts Ltd.
Contact Detail:
Euro Car Parts Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Supervisor
✨Tip Number 1
Familiarise yourself with LKQ's values and mission. Understanding their commitment to customer service and employee well-being will help you align your approach during interviews and discussions, showcasing that you're a perfect fit for their culture.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to share specific examples of how you've successfully coached and developed teams, as this is a key responsibility for the Trade Counter Supervisor position.
✨Tip Number 3
Demonstrate your understanding of retail operations and customer service excellence. Research common challenges in the industry and think about how you would address them, showing that you can contribute to operational efficiency and customer satisfaction.
✨Tip Number 4
Network with current or former employees of LKQ if possible. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Trade Counter Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Trade Counter Supervisor position. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Leadership Experience: Since the role involves leading a team, emphasise any previous leadership or supervisory experience in your CV and cover letter. Provide specific examples of how you've coached or developed team members in the past.
Showcase Customer Service Skills: LKQ UK & Ireland values customer service highly. Include examples in your application that demonstrate your ability to deliver exceptional customer experiences and how you have improved processes in previous roles.
Tailor Your Application: Customise your CV and cover letter to reflect the specific requirements of the job. Use keywords from the job description to ensure your application stands out and aligns with what LKQ is looking for.
How to prepare for a job interview at Euro Car Parts Ltd.
✨Show Your Leadership Skills
As a Trade Counter Supervisor, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully coached and developed team members in the past.
✨Demonstrate Customer Focus
LKQ values a customer-first attitude. Think of specific instances where you went above and beyond for a customer, and be ready to share these stories during your interview.
✨Understand Key Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to retail operations. Be ready to discuss how you would ensure your team meets these metrics and drives operational excellence.
✨Emphasise Safety and Compliance
Health and safety are crucial in this role. Prepare to talk about your experience with maintaining compliance and fostering a safety-first culture within a team.
