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For Companies At a Glance
- Tasks: Lead the IT service desk, solving tech issues and managing a dynamic team.
- Company: Join a forward-thinking company focused on seamless IT operations and service excellence.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and skill development.
- Why this job: This role offers leadership experience and the chance to make a real impact in IT.
- Qualifications: 2-3 years in Helpdesk, expertise in Active Directory, ServiceNow, and ITIL principles required.
- Other info: Perfect for those ready to elevate their IT career in a fast-paced setting.
The predicted salary is between 36000 - 60000 £ per year.
We re Hiring: IT Service Desk Lead
Are you an IT professional with a knack for problem-solving, leadership, and service excellence? We’re looking for an IT Service Desk Lead to help drive seamless IT operations, manage service desk functions, and support our dynamic team.
Key Responsibilities:
Oversee IT service desk operations, ensuring timely resolution of technical issues
Manage IT assets, documentation, and compliance with company policies
Supervise and support the Service Desk team, ensuring smooth daily operations
Utilize ServiceNow for ticketing and incident tracking
Enforce ITIL best practices for incident, change, and service management
Act as a point of escalation for the Service Desk team in the absence of the Manager
Assist with scheduling, task allocation, and team guidance to enhance productivity
What We’re Looking For:
2-3 years of experience in a Helpdesk environment
Strong expertise in Active Directory, ServiceNow, and ITIL principles
Leadership experience in task supervision and team coordination
Excellent communication and problem-solving skills
If you’re ready to take the next step in your IT career and thrive in a fast-paced, collaborative environment, we’d love to hear from you!
IT Service Desk Lead employer: Satigo Ltd
Contact Detail:
Satigo Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Lead
✨Tip Number 1
Familiarize yourself with ITIL best practices, as they are crucial for this role. Consider obtaining a certification if you haven't already, as it demonstrates your commitment to service management excellence.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to discuss specific examples of how you've successfully managed teams or projects, as this will show us your capability to supervise the Service Desk team effectively.
✨Tip Number 3
Get comfortable with ServiceNow if you aren't already. Familiarity with this tool will be a significant advantage, so consider exploring its features and functionalities to demonstrate your proactive approach.
✨Tip Number 4
Prepare to showcase your problem-solving skills during the interview. Think of scenarios where you've resolved complex technical issues and be ready to explain your thought process and the outcomes.
We think you need these skills to ace IT Service Desk Lead
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in a Helpdesk environment, particularly your expertise with Active Directory and ServiceNow. Use specific examples to demonstrate your problem-solving skills and leadership experience.
Showcase ITIL Knowledge: Since the role requires knowledge of ITIL principles, include any relevant certifications or training you have completed. Discuss how you have applied ITIL best practices in previous roles to improve service management.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the posting, such as 'service desk operations' and 'team coordination', to ensure your application stands out.
Express Enthusiasm: Convey your passion for IT and your eagerness to lead a team. Mention why you are excited about this opportunity and how you can contribute to the company's success in your application.
How to prepare for a job interview at Satigo Ltd
✨Showcase Your Leadership Skills
As an IT Service Desk Lead, demonstrating your leadership experience is crucial. Be prepared to share specific examples of how you've successfully supervised teams and managed tasks in previous roles.
✨Highlight Your Technical Expertise
Make sure to discuss your hands-on experience with Active Directory, ServiceNow, and ITIL principles. Providing concrete examples of how you've utilized these tools will show your technical proficiency.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical issues or team conflicts. Practice articulating your thought process and the steps you would take to resolve these situations effectively.
✨Emphasize Communication Skills
Excellent communication is key in this role. Be ready to discuss how you ensure clear communication within your team and with other departments, especially when managing escalations or complex issues.
