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- Tasks: Lead a team to create exceptional experiences for residents in a nursing home.
- Company: Join one of the UK's top healthcare providers dedicated to compassionate care.
- Benefits: Enjoy discounts, wellbeing support, and a comprehensive training programme.
- Why this job: Make a real impact in residents' lives while fostering a positive work culture.
- Qualifications: Experience in Hospitality Management and strong people skills are essential.
- Other info: Permanent full-time role with a salary of GBP35,000 and a supportive environment.
The predicted salary is between 28000 - 42000 £ per year.
A fantastic new job opportunity has arisen for a motivated Hospitality Manager to work in an exceptional nursing home based in the Norfolk area. You will be working for one of UK\’s leading healthcare providers.
This service provides exceptional, specialised care for those in need of residential, nursing and dementia care and offers a peaceful and comfortable haven for all residents.
To be considered for this position you must have experience of Hospitality Management.
Key Responsibilities:
- Develop a service experience that fits within our family vision and values; being compassion, empathy and transparency in our service delivery.
- Develop and maintain a positive working environment for all staff, fostering a culture of teamwork, continuous improvement, and high-quality service.
- Ensure that all residents are provided with an exceptional experience and that their needs and expectations are met and exceeded.
- Manage the food service operation, working closely with the executive chef including menu planning, preparation, and delivery of high-quality meals in a timely and efficient manner.
- Develop and maintain a robust activities program that is tailored to the interests and needs of the residents and is engaging, fun, and promotes health and wellness.
- Maintain and manage best first impression experience.
- Ensure the housekeeping function is effective, efficient, and maintains high standards of cleanliness and hygiene throughout the facility.
Preferred Skills and Experience:
- Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service.
- Strong communication skills, both verbal and written, with the ability to communicate effectively with a wide range of stakeholders.
- Strong understanding of the principles of first impressions and the ability to ensure that guests have a positive experience from the moment they arrive.
- Knowledge of food service operations, including menu planning, food preparation, and delivery, as well as a good understanding of nutrition and dietary requirements.
- Strong understanding of the needs and interests of older people and the ability to develop and deliver a range of activities that are engaging, fun, and promote health and wellness.
- Strong understanding of the principles of housekeeping, including cleaning, hygiene, and infection control.
- Strong understanding of budget management and the ability to manage costs effectively whilst still delivering high-quality service.
The successful Hospitality Manager will receive an excellent salary of GBP35,000 per annum. This exciting position is a permanent full time role working 40 hours a week from 9am-5pm. In return for your hard work and commitment you will receive the following generous benefits:
- Refer-a-friend.
- Reward Gateway – discounts, wellbeing, employee assistance & much more.
- Comprehensive induction and paid training programme with career prospects.
- Excellent working environment.
- Cost of DBS.
- We are a Living Wage Employer.
Reference ID: 6654. For this fantastic job role, please call on # 638 # or send your CV.
#J-18808-Ljbffr
Customer Service Manager employer: Austin Fraser
Contact Detail:
Austin Fraser Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarise yourself with the specific values and mission of the healthcare provider. Understanding their commitment to compassion, empathy, and transparency will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare examples from your past experience that demonstrate your ability to manage a team effectively. Highlight instances where you motivated staff or improved service quality, as this is crucial for the role.
✨Tip Number 3
Research the latest trends in hospitality management within healthcare settings. Being knowledgeable about current best practices in food service operations and resident engagement can set you apart from other candidates.
✨Tip Number 4
Network with professionals in the healthcare and hospitality sectors. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the position.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hospitality management, particularly in healthcare settings. Emphasise your skills in people management, communication, and service delivery that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional care and service. Mention specific examples from your past experiences that demonstrate your ability to meet the needs of residents and manage a team effectively.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as budget management, food service operations, and understanding the needs of older people. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Austin Fraser
✨Showcase Your People Management Skills
As a Customer Service Manager, your ability to motivate and inspire staff is crucial. Prepare examples of how you've successfully led teams in the past, focusing on fostering a positive working environment and promoting teamwork.
✨Demonstrate Your Understanding of First Impressions
First impressions matter, especially in a hospitality setting. Be ready to discuss how you ensure guests have a positive experience from the moment they arrive, and share specific strategies you've implemented in previous roles.
✨Highlight Your Knowledge of Food Service Operations
Since managing food service is a key responsibility, brush up on your knowledge of menu planning and dietary requirements. Be prepared to discuss how you've previously collaborated with chefs to deliver high-quality meals.
✨Emphasise Your Commitment to Resident Wellbeing
Understanding the needs and interests of older people is vital. Share your experience in developing engaging activities that promote health and wellness, and be ready to suggest ideas that could enhance the residents' experience at the nursing home.
