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For Companies At a Glance
- Tasks: Lead a department, drive sales, and ensure an amazing customer experience.
- Company: Join H&M Group, a leader in sustainable fashion with multiple renowned brands.
- Benefits: Enjoy staff discounts, global development opportunities, and flexible working hours.
- Why this job: Be part of a dynamic team focused on growth, inclusivity, and customer satisfaction.
- Qualifications: Management experience in retail and a passion for people and profitability required.
- Other info: Fully flexible availability needed, including weekends.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
This is a permanent position offering 39 hours per week. The position is based in the H&M Oxford store in the Westgate Shopping Centre.
Our Leaders have the ambition to make our people and business grow. As a Department Manager, you are responsible for overseeing a department to support the sales and profit of the store, and along with your team, deliver a customer-first experience.
Key Responsibilities:
- You lead with a vision to secure the best experience for all our colleagues and customers.
- You evaluate your team\’s performance, provide regular feedback, and support their development and training for succession planning.
- You analyze and follow up on sales & profit KPIs for your department.
- You ensure health & safety, legal, and security standards are in accordance with H&M standards and local laws to ensure the safety of all employees and customers.
Qualifications
We are looking for candidates with:
- Management experience in a customer-facing environment
- Previous experience leading and managing teams
- A passion for profitability and people
- A customer-first mindset
Additional Information
Availability: Fully flexible, including weekends, 7 days a week.
Benefits
We offer attractive benefits with extensive development opportunities across the globe. All employees receive a staff discount card valid on all H&M Group brands, including H&M (Beauty and Move), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. Employees are also included in our H&M Incentive Program (HIP). Additional perks vary by local market and employment type.
Inclusion & Diversity
H&M Group is committed to creating inclusive, diverse, and equitable workplaces. We value a variety of perspectives and experiences to enhance our ability to address challenges and serve our customers globally. We conduct fair recruitment processes and kindly ask applicants not to include cover letters to reduce biases.
Company Description
H&M Group comprises brands like H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. Our mission is to create sustainable lifestyles through fashion and quality at the best prices. Learn more about us and our initiatives to reshape the industry.
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Department Manager - Oxford employer: H&M
Contact Detail:
H&M Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager - Oxford
✨Tip Number 1
Familiarise yourself with H&M's values and mission. Understanding their commitment to sustainability and customer experience will help you align your answers during the interview, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare examples from your past management experience that highlight your ability to lead teams and drive sales. Be ready to discuss specific KPIs you've managed and how you motivated your team to achieve them.
✨Tip Number 3
Demonstrate your customer-first mindset by thinking of ways to enhance the shopping experience. Consider potential improvements or initiatives you could implement in the department to boost customer satisfaction.
✨Tip Number 4
Show your flexibility and willingness to work varied hours, including weekends. Highlighting your availability can set you apart, as H&M values employees who can adapt to their scheduling needs.
We think you need these skills to ace Department Manager - Oxford
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Department Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Management Experience: Emphasise your management experience in customer-facing environments. Provide specific examples of how you have led teams, improved performance, and contributed to profitability in previous roles.
Showcase Customer-First Mindset: Demonstrate your commitment to a customer-first approach. Include examples of how you have enhanced customer experiences or resolved issues effectively in past positions.
Prepare for Flexibility: Since the role requires full flexibility, mention your availability clearly in your application. This shows your willingness to meet the demands of the position and aligns with H&M's operational needs.
How to prepare for a job interview at H&M
✨Show Your Leadership Skills
As a Department Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you foster a positive work environment.
✨Understand Sales and Profit KPIs
Familiarise yourself with key performance indicators related to sales and profit. Be ready to discuss how you've used data to drive results in previous roles, and think about how you can apply this knowledge to improve the department's performance at H&M.
✨Emphasise Customer Experience
H&M values a customer-first mindset, so be prepared to share specific examples of how you've prioritised customer satisfaction in your previous roles. Think about challenges you've faced and how you overcame them to enhance the customer experience.
✨Highlight Your Flexibility
The role requires full flexibility, including weekends. Make sure to express your willingness to adapt to the store's needs and your availability for various shifts. This shows your commitment to the role and the team.
