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- Tasks: Help customers by resolving their queries with empathy and teamwork.
- Company: Legal & General prioritises customer satisfaction and values individual contributions.
- Benefits: Enjoy competitive salaries, bonuses, remote work options, and ongoing support for your career.
- Why this job: Join a collaborative culture where you can grow and make a real impact.
- Qualifications: We seek passionate problem solvers with good listening and communication skills.
- Other info: Roles available across Cardiff, Hove, and Solihull, with various career paths.
The predicted salary is between 28800 - 43200 £ per year.
Supporting our customers starts with taking time to empathise.
What does a customer service job at Legal & General look like?
At Legal & General, customer satisfaction is our top priority. Our Customer Service jobs entail resolving inbound queries effectively and efficiently. Our customer service team is driven by empathy and teamwork. We value individual contributions and the power of coming together as a team. We are looking for passionate problem solvers for customer service roles across our offices in Cardiff, Hove, and Solihull.
Why join our customer service team?
We pride ourselves on a collaborative culture that puts customers first. You’ll have opportunities to grow your career and make a real impact. From Income Protection Claims Assessor to Customer Service Consultant, we offer a range of roles. We hire individuals eager to grow and make a difference. Join us today!
Additional Opportunities
We are recruiting for roles such as a Complaints & Oversight Manager at Legal & General Surveying Services and an Area Surveyor covering the Docklands area on a 12-month FTC. Competitive salaries, allowances, bonuses, and benefits are offered.
What qualities are we looking for?
People who love helping others, challenge positively, and act decisively. Good listening, attention to detail, and communication skills are essential.
Application Process
Easy application, quick response, interactive selection, and assessment process.
How can I stand out?
- Have a well-structured, easy-to-read CV
- Detail your skills and experience
Different customer service roles at L&G
Roles are available across retail, involving customer protection and retirement services.
Support for your career
We provide induction, training, ongoing support, and development to enhance your skills and career prospects.
Our people
\”The company values each employee’s contributions, creating an inclusive and caring culture that fosters growth.\”
\”Legal & General is about more than insurance, with many autonomous divisions under the umbrella.\”
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Customer Service employer: Legal & General
Contact Detail:
Legal & General Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Familiarise yourself with Legal & General's values and mission. Understanding their commitment to customer satisfaction and teamwork will help you align your responses during interviews, showcasing how you can contribute to their culture.
✨Tip Number 2
Prepare examples of how you've demonstrated empathy and problem-solving in previous roles. Being able to share specific instances where you've helped customers will highlight your suitability for the position.
✨Tip Number 3
Research the different customer service roles available at Legal & General. Knowing the specifics of each role will allow you to tailor your conversations and show genuine interest in the position you're applying for.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn. This can provide insights into the company culture and expectations, helping you to better prepare for interviews and demonstrate your enthusiasm for joining the team.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Understand the Role: Before applying, take time to understand what a customer service role at Legal & General entails. Familiarise yourself with their values, especially the emphasis on empathy and teamwork.
Tailor Your CV: Craft a well-structured CV that highlights your relevant skills and experiences. Focus on your problem-solving abilities, communication skills, and any previous customer service experience you have.
Write a Compelling Cover Letter: In your cover letter, express your passion for helping others and your desire to contribute to a collaborative culture. Mention specific examples of how you've positively impacted customer satisfaction in past roles.
Highlight Relevant Skills: Make sure to detail your listening skills, attention to detail, and ability to act decisively. These qualities are essential for the customer service positions at Legal & General, so showcase them effectively.
How to prepare for a job interview at Legal & General
✨Show Empathy
Since the role focuses on customer satisfaction, demonstrate your ability to empathise with customers during the interview. Share examples of how you've resolved issues by understanding their perspectives.
✨Highlight Teamwork
Legal & General values teamwork, so be prepared to discuss your experiences working collaboratively. Mention specific instances where you contributed to a team goal or helped a colleague.
✨Demonstrate Problem-Solving Skills
As a passionate problem solver, come equipped with examples of challenges you've faced in previous roles and how you successfully navigated them. This will showcase your proactive approach.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as handling complaints or difficult customers. Practising your responses will help you feel more confident and articulate during the interview.
