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- Tasks: Manage and resolve complaints while ensuring compliance with FCA regulations.
- Company: Join a dynamic financial services team in Manchester, focused on customer satisfaction.
- Benefits: Enjoy 25 days annual leave, employee discounts, health care packages, and more!
- Why this job: Be part of a fast-paced environment that values your input and offers growth opportunities.
- Qualifications: Previous complaints experience in Motor Finance and GCSEs in Maths & English required.
- Other info: Work Monday to Friday, 9am to 5pm, with hybrid options available.
The predicted salary is between 19800 - 33000 £ per year.
COMPLAINTS SPECIALIST
MANCHESTER / HYBRID
Up to £33,000 + BENEFITS + BONUS
MONDAY – FRIDAY 9AM – 5PM ONLY
Our client, within Financial Services, is looking for a Complaints Specialist to join their fast-paced, exciting team based in Manchester.
ABOUT THE ROLE
The Complaints Specialist is responsible for ensuring that all complaints received are managed effectively, documented and brought to a conclusion whilst working to FCA regulations.
BENEFITS
Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, car salary sacrifice, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more!
RESPONSIBILITIES
As a Complaints Specialist you will:
•Provide professional advice and support over the phone and via written correspondence
•Investigate a variety of complaints thoroughly and impartially ensuring that a resolution is achieved
•Act in line with industry guidelines and legislation
•Communicate effectively with both internal and external stakeholders
•Ensure information is recorded accurately in the database/ system
•Work to achieve the departments and company SLAs (Service Level Agreements)
•Report any potentially serious complaints to your line manager
•Identify and report any breaches
•Produce information and statistics in relation to complaints management
REQUIRED SKILLS & EXPERIENCE
To be considered for the role of Complaints Specialist, you must have:
•Previous Complaints experience within Motor Finance is essential
•Educated to GCSE or equivalent level with passes in Maths & English as a minimum
•Excellent communication and relationship building skills, both written and verbal
•Strong organisational and attention to detail skills
•Problem solver
•Ability to multi-task and prioritise during busy periods
•Ability to work independently as well as part of a team
NEXT STEPS
If you’re interested in becoming a Complaints Specialist apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren\’t contacted within 7 days, please assume your application was not selected.
Why wait? Don’t miss out!
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Complaints Specialist in Manchester) employer: Brite Recruitment
Contact Detail:
Brite Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Specialist in Manchester)
✨Tip Number 1
Familiarise yourself with FCA regulations and guidelines related to complaints handling. This knowledge will not only help you in the interview but also demonstrate your commitment to compliance and professionalism in the financial services sector.
✨Tip Number 2
Prepare examples of how you've effectively resolved complaints in the past, particularly within motor finance. Being able to share specific instances where you turned a negative situation into a positive outcome will showcase your problem-solving skills.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role involves advising clients over the phone and through correspondence, being articulate and clear will set you apart from other candidates.
✨Tip Number 4
Network with professionals in the financial services industry, especially those who work in complaints management. Engaging with others can provide insights into the role and may even lead to referrals or recommendations.
We think you need these skills to ace Complaints Specialist in Manchester)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous complaints experience, especially within Motor Finance. Use specific examples that demonstrate your problem-solving skills and ability to manage complaints effectively.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Complaints Specialist role. Emphasise your communication skills and your ability to work independently and as part of a team.
Showcase Relevant Skills: In your application, clearly outline your organisational skills and attention to detail. Mention any experience you have with FCA regulations or similar industry guidelines to show you understand the compliance aspect of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Complaints Specialist.
How to prepare for a job interview at Brite Recruitment
✨Know Your Complaints Process
Familiarise yourself with the complaints handling process, especially within the financial services sector. Be prepared to discuss how you would manage a complaint from start to finish, ensuring compliance with FCA regulations.
✨Demonstrate Communication Skills
Since excellent communication is key for a Complaints Specialist, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers or stakeholders in previous roles.
✨Showcase Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully resolved complaints or issues. Highlight your problem-solving skills and how you approach challenges, especially in high-pressure situations.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
