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- Tasks: Join our Software Support team to assist clients with software issues and database queries.
- Company: We're a thriving Software House, dedicated to innovation and client satisfaction.
- Benefits: Enjoy a competitive salary, full training, and no shift work – just 9-5, Monday to Friday!
- Why this job: Gain valuable skills in SQL and software support while working in a supportive and dynamic environment.
- Qualifications: Experience in application support and a good understanding of SQL Server and T-SQL is essential.
- Other info: No CV? No problem! Reach out via email to discuss the role.
The predicted salary is between 27360 - 38400 £ per year.
Application Support Engineer, Software Support Engineer, ERP, SQL Server, T-SQL, Software Implementation, Solution Architecture, Enterprise Software, Databases, 1st -3rd line, Service Desk, External Client Support – 32K
Our client is a profitable and rapidly expanding Software House. They are looking for a Software Support Engineer / Application Support Engineer to join their busy Software Support team. Full training in the client’s software will be provided as well as formal SQL qualifications & certifications. Hours are 9-5, Monday – Friday (no shift work – whoop whoop!) The office is based in the Leicestershire area.
The skills needed for this role are:
* Previous experience of working in an Application Software Support / Customer Support role
* Experience in call logging and dealing with 1st-3rd Line Software Support issues
* Experience in working within a similar environment such as Enterprise, CRM, or Financial software.
* Good SQL Server, T-SQL, the ability to write scripts and interrogate databases
* Software implementation – remote and onsite
* Some understanding of how programming works
* Strong verbal and written communication skills
Salary: competitive starting salary 32K and benefits.
You must be able to pass a pre-employment screening due to the nature of my client’s customers.
This is an office-based job.
If you believe you fit the role, then please click apply for immediate consideration. Your CV will come straight to my inbox and I shall contact you soon after. If you don’t have a CV ready just send me an email and we can talk through the role and you can get a CV together later. Find me on LinkedIn or Twitter @ITRecruiterJo
Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency.
Jo Bevington
Recruiter:
Jo Bevington
Phone: 0161 913 2621
Email: jo.bevington@ascentpeople.co.uk My Social
#J-18808-Ljbffr
Software Support Engineer – SQL employer: Ascent People Ltd
Contact Detail:
Ascent People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Engineer – SQL
✨Tip Number 1
Familiarise yourself with SQL Server and T-SQL. Brush up on your skills by working on sample databases or projects that require you to write scripts and query data. This hands-on experience will not only boost your confidence but also demonstrate your practical knowledge during interviews.
✨Tip Number 2
Gain a solid understanding of application support processes, especially in environments like ERP or CRM systems. Consider volunteering for support roles or internships where you can learn about call logging and handling various support issues, as this experience is highly valued.
✨Tip Number 3
Network with professionals in the software support field. Join relevant online forums or LinkedIn groups where you can connect with others in the industry. Engaging in discussions can provide insights into the role and may even lead to job referrals.
✨Tip Number 4
Prepare for potential interview questions by practising your communication skills. Since strong verbal and written communication is essential for this role, consider conducting mock interviews with friends or using online platforms to refine your responses and presentation.
We think you need these skills to ace Software Support Engineer – SQL
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Application Software Support and Customer Support roles. Emphasise your skills in SQL Server, T-SQL, and any previous work with Enterprise or Financial software.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your ability to handle 1st-3rd line support issues and your understanding of software implementation.
Highlight Communication Skills: Since strong verbal and written communication skills are essential for this role, provide examples in your application that illustrate how you've effectively communicated with clients or team members in past positions.
Prepare for Pre-Employment Screening: Be ready to discuss your background and qualifications in detail, as you will need to pass a pre-employment screening. Ensure all your information is accurate and up-to-date before submitting your application.
How to prepare for a job interview at Ascent People Ltd
✨Brush Up on SQL Skills
Make sure you're comfortable with SQL Server and T-SQL. Be prepared to discuss your experience with writing scripts and interrogating databases, as this will likely come up during the interview.
✨Understand the Software Support Landscape
Familiarise yourself with the common challenges faced in application support roles, especially in enterprise software environments. This knowledge will help you demonstrate your understanding of the role and how you can contribute.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of examples from your past experiences where you've successfully resolved software issues or supported clients, and be ready to explain your thought process.
✨Showcase Your Communication Skills
Since strong verbal and written communication skills are essential for this role, practice articulating your thoughts clearly. Be ready to discuss how you've effectively communicated with clients or team members in previous positions.
