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- Tasks: Provide exceptional customer service and support prospective home buyers.
- Company: Join Ventrica, a passionate leader in customer service and technology.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a positive impact on customers' lives while being part of a bold, innovative team.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: This is a 4-month fixed term contract based in Southend-On-Sea.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about providing outstanding service and making a positive impact on customers’ lives? Do you have experience in customer service and want to join a growing company that values Trust, Passion, and Boldness? If so, we have an exciting opportunity for you!
We are recruiting for experienced Customer Service Advisors to support our client, a leader in independent retirement living. This is your chance to join a dynamic, fast-growing team where your dedication to service excellence will be truly valued.
Please note, this role is a 4 month fixed term contract.
What you\’ll be responsible for:
- Providing exceptional customer service across multiple channels, ensuring every interaction reflects the brand’s commitment to quality and care.
- Securing appointments with prospective home buyers who are calling to make enquiries, offering helpful and clear information to guide them through the process.
- Acting as a bold brand ambassador, ensuring that every customer feels heard and valued as the first point of contact for all queries.
- Responding to and resolving customer complaints or issues, demonstrating your passion for delivering resolutions that leave customers satisfied.
- Ensuring that the customer is at the heart of every conversation, fostering long-lasting relationships built on trust and understanding.
What you’ll bring to the table:
- Outstanding written and verbal communication skills, with the ability to adapt your approach to suit each customer and their unique needs.
- A genuine passion for delivering excellent customer service, with a deep understanding of the importance of empathy and understanding in each interaction.
- Experience in complaint handling, with the ability to remain calm, professional, and solution-oriented in challenging situations.
- Ability to work effectively within a team, supporting colleagues to ensure a seamless service for customers.
- Confidence in IT skills, with the ability to efficiently use systems and software to support customer interactions and record details.
- Boldness in stepping up to resolve customer concerns quickly and effectively, ensuring that customers’ needs are always met.
- Flexibility, professionalism, drive, and a willingness to learn, always striving to improve and grow in the role.
Working Hours & Location:
- 40 hours per week
- Shifts on a 2 week rotational basis
- Week 1: 09:00-18:00 Monday to Friday
- Week 2: 09:00-18:00 Monday, Tuesday, Wednesday, Friday & 10:00-16:00 Sunday
- This role is office based in Southend-On-Sea
Who are Ventrica?
At Ventrica, we don’t just meet customer expectations—we exceed them. We’re a company fuelled by passion for technology and customer service, boldness in how we innovate, and trust in the relationships we build with clients and customers alike. As we continue to grow, we are looking for passionate individuals who can help shape the future of customer service with bold ideas and a commitment to excellence. #J-18808-Ljbffr
Customer Service Advisor - Southend-On-Sea employer: Ventrica
Contact Detail:
Ventrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Southend-On-Sea
✨Tip Number 1
Familiarise yourself with Ventrica's values of Trust, Passion, and Boldness. During your interactions, whether in interviews or networking, highlight how your personal values align with theirs to demonstrate that you're a great cultural fit.
✨Tip Number 2
Prepare specific examples from your past customer service experiences that showcase your ability to handle complaints and resolve issues effectively. This will help you illustrate your problem-solving skills and passion for customer satisfaction.
✨Tip Number 3
Practice your communication skills by engaging in role-play scenarios with friends or family. This can help you become more comfortable adapting your approach to different customer needs, which is crucial for this role.
✨Tip Number 4
Research the independent retirement living sector to understand the unique challenges and needs of prospective home buyers. This knowledge will enable you to provide tailored information and support during customer interactions.
We think you need these skills to ace Customer Service Advisor - Southend-On-Sea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. Emphasise your ability to handle complaints, communicate effectively, and build relationships with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've made a positive impact in previous roles and align your values with those of Ventrica.
Highlight Relevant Skills: In your application, focus on the skills mentioned in the job description, such as empathy, problem-solving, and IT proficiency. Use concrete examples to demonstrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ventrica
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Empathy and Understanding
During the interview, highlight your ability to empathise with customers. Discuss how you handle complaints and difficult situations, showcasing your calm and professional approach.
✨Be Prepared to Discuss Technology Skills
Since the role requires confidence in IT skills, be ready to talk about your experience with customer service software and systems. Mention any tools you've used and how they helped improve your efficiency.
✨Emphasise Teamwork and Collaboration
Ventrica values teamwork, so share examples of how you've worked effectively within a team. Talk about how you support colleagues and contribute to a seamless service for customers.
