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For Companies At a Glance
- Tasks: Lead a team managing cleaning services across 21 sites, ensuring high standards and client satisfaction.
- Company: Join a growing company that values clean environments and employee ownership.
- Benefits: Enjoy perks like a company car, discounts, paid volunteering days, and ongoing training.
- Why this job: Be part of a dynamic team where no two days are the same and your leadership makes a difference.
- Qualifications: Experience in managing cleaning contracts and strong interpersonal skills are essential.
- Other info: Security clearance (DBS) is required for this role.
The predicted salary is between 28000 - 42000 £ per year.
Overview
Based across Luton, Bedfordshire
£35,000 per annum+ Company Car
We\’re looking for an experienced Cleaning Account Manager to join our thriving CleaningDivision, overseeing a portfolio of education, warehouse and council building sites across Luton and Bedfordshire. With several exciting new contract wins, there\’s never been a better time to join our growing team.
In this dynamic, people-focused role, you\’ll lead and inspire a team of cleaning operatives, ensuring outstanding service delivery and operational excellence across your sites. No two days will be the same—your leadership, organisation, and relationship-building skills will drive performance, client satisfaction, and continuous improvement.
As a Cleaning Account Manager, you will be:
Responsibilities
- Build and maintain strong client relationships, ensuring high levels of satisfaction and service delivery.
- Lead, recruit, and develop local cleaning teams to achieve operational excellence.
- Oversee quality standards and carry out regular audits, reports, and project activities to support the Operations Manager.
- Conduct regular contract and specification review meetings with customers.
- Ensure all Health & Safety procedures and legislation are fully adhered to.
- Identify opportunities for continuous improvement, cost savings, and account growth.
Qualifications
- Proven leadership and motivational skills, with the ability to plan ahead, prioritise, and perform under pressure.
- Experience in financial forecasting, budgeting, and performance analysis.
- Sound knowledge of Health & Safety systems within the cleaning or facilities management industry.
- Previous experience managing commercial cleaning contracts, ideally within the education sector.
- A flexible, proactive approach to meeting diverse client needs.
- A full UK driving licence with the ability to travel between sites as required.
What we offer you
- Employee Ownership – You are part of our success!
- 33 days holiday (including bank holidays)
- Company sick pay
- Maternity and paternity leave support
- Life assurance cover
- 24/7 GP access, plus mental health, wellness, financial, and legal support
- Two paid volunteering days per year – Give back to a cause that matters to you
- Exclusive perks and discounts – More than 250 deals available
- Ongoing training and development – From apprenticeships to leadership programs
- Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
- Recognition and rewards – Celebrating our shining stars all year round
Our Commitment to Inclusion
We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Please note: Security clearance (DBS) is required for this role.
Eligibility
Key Qualifications
- Management Qualification
Keywords: Cleaning account manager, cleaning area manager, cleaning contract manager, cleaning key account manager
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Account Manager employer: Churchill Services
Contact Detail:
Churchill Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the cleaning and facilities management industry. Understanding the latest trends, technologies, and best practices will help you stand out during interviews and discussions.
✨Tip Number 2
Network with professionals in the cleaning and facilities management sectors. Attend industry events or join relevant online forums to connect with potential colleagues and learn about job opportunities.
✨Tip Number 3
Prepare to discuss your leadership and people management experiences in detail. Think of specific examples where you've successfully motivated a team or improved service delivery, as these will be crucial in demonstrating your fit for the role.
✨Tip Number 4
Research the company’s values and culture. Being able to articulate how your personal values align with theirs can make a strong impression and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing cleaning or grounds contracts. Emphasise your interpersonal and people management skills, as well as any leadership roles you've held.
Craft a Compelling Cover Letter: In your cover letter, address how your experience aligns with the responsibilities of the Account Manager role. Mention specific examples of how you've maintained client relationships and ensured quality service delivery in previous positions.
Highlight Health & Safety Knowledge: Since knowledge of Health and Safety systems is crucial for this role, include any relevant certifications or training you have completed. This will demonstrate your commitment to maintaining high standards in safety and compliance.
Showcase Continuous Improvement Initiatives: Discuss any past experiences where you've identified opportunities for cost savings or account growth. This could be through process improvements or innovative solutions that benefited your previous employers.
How to prepare for a job interview at Churchill Services
✨Showcase Your Leadership Skills
As an Account Manager, you'll be leading a team of cleaning operatives. Be prepared to discuss your previous leadership experiences and how you've motivated teams in the past. Use specific examples to illustrate your ability to influence and inspire others.
✨Demonstrate Your Interpersonal Skills
Strong interpersonal skills are crucial for maintaining client relationships. During the interview, highlight instances where you've successfully managed client expectations or resolved conflicts. This will show that you can maintain high satisfaction levels.
✨Know Your Health & Safety Regulations
Since adherence to Health & Safety procedures is vital in this role, brush up on relevant regulations before your interview. Be ready to discuss how you've implemented safety measures in previous roles and how you plan to ensure compliance across multiple sites.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about challenges you've faced in managing contracts or teams and how you overcame them. This will demonstrate your capability to handle the dynamic nature of the job.
