At a Glance
- Tasks: Coordinate patient transport and ensure seamless communication between healthcare facilities.
- Company: Join GMR, a leader in medical transportation dedicated to patient care and safety.
- Benefits: Enjoy flexible work options, competitive pay, and opportunities for growth.
- Why this job: Make a real impact in healthcare while building relationships and enhancing patient experiences.
- Qualifications: High school diploma required; experience in dispatching or EMS preferred.
- Other info: Be part of a supportive team that values diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
JOB SUMMARY As a liaison between GMR Communication Centers and our contract facilities, you will work to build trusting relationships and assure that patient movement is a seamless process performed in a safe, timely, and appropriate manner. Under the direction of the Operations Manager, the Transportation Coord (TC) will receive process and coordinate medical and non-medical transports as required for local healthcare systems and skilled nursing facilities. The TC will work closely with non-GMR personnel and interact directly with clinical and social work staff at various facilities.
ESSENTIAL FUNCTIONS/DUTIES
* Assist hospital staff with Level of Service (LOS). determination to help both the Hospital Staff and the Ambulance Crew understand why patient is moving at an appropriate LOS in real time.
* Ensure that all appropriate paperwork has been filled out and is complete and correct. While you will not fill out Hospital responsible paperwork, you should make sure it is in order and ready for the crew prior to transport (Ex: Physician Certification Statement (PCS) and any other paperwork that should accompany patient).
* Assist hospital team with patient movement to designated discharge unit.
* Coordinate and order Ambulance/CCT(s) for all applicable discharges.
* Assist in the elimination of delays to keep patient movement a seamless process.
* Provide information regarding transportation services to physicians and nursing personnel in hospital and healthcare facilities throughout the state.
* Provide patients with detailed information regarding the transport and advise transportation staff on medical needs of the patient during their transport (requires knowledge of the patient\’s medical records).
* Utilize information received from healthcare provider, patient, or family to coordinate medical and non-medical transportation.
* Recommend the appropriate unit(s) to respond based upon the type of call, priority, and availability of unit(s).
* Ask pertinent questions to determine type of transport needed, billing information, and destination of transport.
* Communicate verbally and in writing with GMR Dispatch centers and customer communications centers to ensure on-time performance and quality customer service.
* Suggest routes for medical and non-medical units to follow.
* Interact with GMR dispatch centers to ensure proper unit utilization.
* Report unusual incidents to duty supervisors as appropriate.
* Prepare timely and accurate paperwork as required.
* Serve as the Liaison between GMR and healthcare facilities.
* Assist with billing-related questions.
* Perform other duties as assigned
QUALIFICATIONS
Experience:
* 1 Year of related experience providing dispatching and/or transportation services to hospital patients.
* 2 Years of EMS industry experience preferred
Education:
* High School Diploma or Equivalent
* Bachelor\’s Degree in related field preferred
Skills:
* Must be familiar with local geography
* Must be proficient with Microsoft Office Applications
* Must Type 30 WPM
* Must have effective oral, written, and interpersonal communication skills
* Ability to Multitask
Credentials/Licenses:
* EMD/EMT Certified preferred
EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
Check out our careers site benefits page to learn more about our benefit options.
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Transport Coordinator employer: Global Medical Response
Contact Detail:
Global Medical Response Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Coordinator
✨Tip Number 1
Familiarise yourself with local geography and healthcare facilities. Understanding the area will not only help you in coordinating transports effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Brush up on your communication skills. As a Transport Coordinator, you'll need to interact with various personnel, so practice clear and concise communication to ensure smooth operations.
✨Tip Number 3
Gain a basic understanding of medical terminology and patient care processes. This knowledge will be invaluable when discussing transport needs with healthcare staff and can set you apart from other candidates.
✨Tip Number 4
Network with professionals in the EMS industry. Attend local events or join online forums to connect with others in the field, which could lead to valuable insights and potential job referrals.
We think you need these skills to ace Transport Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in dispatching and transportation services. Emphasise any roles where you coordinated patient movements or worked closely with healthcare staff.
Craft a Strong Cover Letter: In your cover letter, explain why you're interested in the Transport Coordinator position. Mention specific skills that align with the job description, such as your familiarity with local geography and proficiency in Microsoft Office.
Showcase Communication Skills: Since effective communication is key for this role, provide examples in your application of how you've successfully communicated with various stakeholders in previous jobs. This could include interactions with medical staff or coordinating with dispatch centres.
Highlight Relevant Certifications: If you have any certifications like EMD or EMT, make sure to mention them prominently in your application. These credentials can set you apart from other candidates and demonstrate your commitment to the field.
How to prepare for a job interview at Global Medical Response
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Transport Coordinator. Familiarise yourself with the essential functions and duties listed in the job description, such as coordinating patient transport and ensuring paperwork is in order.
✨Demonstrate Communication Skills
Since the role involves interacting with various healthcare personnel, be prepared to showcase your effective oral and written communication skills. You might be asked to provide examples of how you've successfully communicated in past roles.
✨Showcase Your Multitasking Ability
The job requires juggling multiple tasks simultaneously. Be ready to discuss situations where you've effectively managed several responsibilities at once, especially in high-pressure environments like healthcare.
✨Familiarise Yourself with Local Geography
As a Transport Coordinator, knowing the local area is crucial for suggesting routes. Brush up on local geography and be prepared to discuss how this knowledge can help improve patient transport efficiency.