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- Tasks: Join our IT team to provide top-notch support and drive innovation in a tech-focused environment.
- Company: Work with a premium, award-winning Information Company known for its expertise in the tech sector.
- Benefits: Enjoy a competitive salary, flexible hybrid work, training opportunities, and a supportive workplace culture.
- Why this job: Make a real impact while collaborating on exciting projects in a dynamic, inclusive setting.
- Qualifications: Bring your IT degree, 3+ years of experience, and skills in Microsoft Azure and PowerShell scripting.
- Other info: This is a permanent role based in London with great perks and a focus on continuous improvement.
The predicted salary is between 40000 - 66000 £ per year.
Senior IT Support Engineer
Hybrid – London, SW1
50-55k Base + Great Benefits
We are partnering with a premium, award-winning Information Company that is seeking a Senior IT Support Engineer to join their IT team. This is a permanent position based in London, with flexible hybrid working (2-3 days remote). The role involves supporting global IT operations, leading expansion projects, and driving innovation within a fast-paced, technology-focused environment.
Senior IT Support Engineer responsibilities:
- Provide exceptional IT support (1st, 2nd, 3rd line) and resolve incidents within SLA timeframes.
- Plan, implement, and maintain IT software systems, ensuring seamless integrations and upgrades.
- Monitor key systems, perform administrative tasks, and maintain software/hardware asset management.
- Develop and implement deployment strategies via Intune and administer Microsoft SharePoint.
- Create PowerShell scripts to automate repeatable tasks and enhance efficiency.
- Support technical troubleshooting across global sites, including AV, printers, and mobile devices.
- Promote cybersecurity awareness and compliance, supporting data protection practices.
- Collaborate on system selections, upgrades, and new implementations while driving continuous improvement.
Senior IT Support Engineer requirements:
- A degree in IT, Computer Science, or equivalent, with ITIL Foundation v3/v4 certification.
- Minimum 3 years of experience in a senior IT operations role, including advanced troubleshooting.
- Expertise in Microsoft Azure, Active Directory, Intune, and M365 suite administration.
- Proficiency in Windows 11, Windows Server, and Service Management Software (eg, Jira).
- Experience with SSO, federated login, and compliance with security standards.
- Strong understanding of networking concepts (DNS, VPNs, TCP/UDP) and PowerShell Scripting.
- Excellent communication skills, user-focused mindset, and the ability to work autonomously.
- Desirable: Certifications in Microsoft Azure/AWS/Cyber Security, or DevOps knowledge.
Senior IT Support Engineer rewards:
- A base salary of 50-55k dependent upon previous experience
- Pension, EAP, life assurance
- Flexible working
- Training & Development
- Numerous schemes and incentives
- A social and inclusive environment
Certus Recruitment Group is a well-established and experienced specialist consultancy providing sales, marketing, and IT recruitment services. We serve the technology sector across the UK, Europe, North America, and Australia.
If you are ready to take your career to the next level and make a significant impact, apply now!
Senior IT Support Engineer employer: Certus Recruitment Group
Contact Detail:
Certus Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer
✨Tip Number 1
Make sure to highlight your experience with Microsoft Azure, Active Directory, and Intune during any conversations. These are key technologies for the role, and demonstrating your expertise can set you apart from other candidates.
✨Tip Number 2
Prepare to discuss specific examples of how you've implemented IT solutions or resolved complex issues in previous roles. This will showcase your problem-solving skills and ability to work autonomously, which are crucial for this position.
✨Tip Number 3
Familiarize yourself with the latest trends in cybersecurity and data protection practices. Being able to speak knowledgeably about these topics will demonstrate your commitment to promoting a secure IT environment.
✨Tip Number 4
Since the role involves collaboration on system selections and upgrades, be ready to discuss your experience working in teams and how you've contributed to continuous improvement initiatives in past projects.
We think you need these skills to ace Senior IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in 1st, 2nd, and 3rd line support. Emphasize your expertise in Microsoft Azure, Active Directory, and PowerShell scripting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your user-focused mindset. Mention specific projects or experiences that demonstrate your ability to drive innovation and support global IT operations.
Highlight Certifications: Clearly list any relevant certifications, such as ITIL Foundation v3/v4, Microsoft Azure, or Cyber Security. This will help you stand out as a qualified candidate.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated technical information to non-technical users. This is crucial for a role that requires collaboration and support across global sites.
How to prepare for a job interview at Certus Recruitment Group
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Microsoft Azure, Active Directory, and Intune in detail. Highlight specific projects where you successfully implemented or managed these technologies, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Problem-Solving Skills
Expect to be asked about past incidents you've resolved. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how you approached complex technical issues and what the outcomes were.
✨Emphasize Communication and Collaboration
Since the role involves supporting global IT operations, it's crucial to showcase your communication skills. Share examples of how you've worked with cross-functional teams or provided user-focused support, emphasizing your ability to explain technical concepts to non-technical users.
✨Prepare for Cybersecurity Discussions
Given the emphasis on cybersecurity awareness in the job description, be ready to discuss your understanding of data protection practices and compliance standards. Mention any relevant certifications or training you've completed in this area to strengthen your candidacy.
