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- Tasks: Be the go-to person for customer service during night shifts, ensuring top-notch support.
- Company: Join RAC, a leading provider in roadside assistance, known for its commitment to customer satisfaction.
- Benefits: Enjoy a competitive salary, night allowance, and a flexible 4-on-4-off shift pattern.
- Why this job: Make a real impact by delivering exceptional service and improving customer experiences.
- Qualifications: No specific experience required; just bring your passion for helping others!
- Other info: Work from our iconic Bescot office in Walsall and be part of a dynamic team.
The predicted salary is between 23795 - 27895 £ per year.
RAC have an excitingopportunityfor a Night Incident Adviso r to join our DAFaid Control Centre based in our iconic Bescot office, Walsall. As a Night Incident Advisor you will playan important integral role in the efficient operation of the DAFaid Contact Centre through the delivery of excellent customer service. Showing a desire to provide inspirational service whilst meeting customer demands. By the provision of a responsive, consistent, and high-quality telephone service that delights Customers. Working continually to improve the quality of service delivered – Objective of our customers is DAFaid 1st Priority. Salary is £23,795.20 per year plus an additional Night Allowance of £4112.63 (once your training period is successfully completed) Shifts are on a rolling 4-ON 4-OFF basis starting at 7pm and finishing at 6am |Pro rata 40 Hours per week. Key Accountabilities To play an important integral role in the efficient operation within the DAFaid Contact Centre through the delivery of excellent customer service. Showing a desire to provide inspir…
DAFaid Night Incident Manager/Advisor employer: RAC Motoring Services Careers
Contact Detail:
RAC Motoring Services Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DAFaid Night Incident Manager/Advisor
✨Tip Number 1
Familiarize yourself with the DAFaid service and its key objectives. Understanding the core values and mission of the company will help you align your responses during the interview, showcasing your commitment to providing excellent customer service.
✨Tip Number 2
Prepare for situational questions that assess your problem-solving skills. Think of examples from your past experiences where you successfully handled customer inquiries or resolved issues, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 3
Highlight your communication skills during the interview. As a Night Incident Advisor, effective communication is crucial, so be ready to discuss how you can convey information clearly and empathetically to customers, especially during challenging situations.
✨Tip Number 4
Show your enthusiasm for working night shifts. Since the role involves a rolling 4-ON 4-OFF schedule, expressing your willingness and readiness to work during these hours will reflect positively on your application and show that you are committed to the role.
We think you need these skills to ace DAFaid Night Incident Manager/Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Night Incident Advisor position. Understand the key responsibilities and the skills required, such as delivering excellent customer service and working efficiently in a team.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any previous roles that demonstrate your ability to handle incidents effectively. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific examples of how you've gone above and beyond in previous roles to meet customer needs.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at RAC Motoring Services Careers
✨Understand the Role
Make sure you have a clear understanding of what a Night Incident Advisor does. Familiarize yourself with the responsibilities and key accountabilities mentioned in the job description, especially the focus on delivering excellent customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that demonstrate your ability to provide high-quality customer service. Highlight situations where you went above and beyond to meet customer needs, as this aligns with the company's objective of prioritizing customer satisfaction.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Practice responding to hypothetical situations related to incident management and customer service, showcasing your problem-solving skills and ability to remain calm under pressure.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the DAFaid Control Centre and its operations. This shows your genuine interest in the role and helps you understand how you can contribute to the team's success.
