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For Companies At a Glance
- Tasks: Support apprenticeship recruitment, manage data, and build relationships with training providers.
- Company: Join the National Trust, a leading charity dedicated to preserving heritage for everyone.
- Benefits: Enjoy flexible working, a substantial pension scheme, and discounts on gym memberships and cinema tickets.
- Why this job: Make a real impact by helping young people start their careers in an inclusive environment.
- Qualifications: Knowledge of apprenticeship programmes and strong customer service skills are essential.
- Other info: This is a fixed-term role with potential travel and opportunities for personal growth.
2 weeks ago Be among the first 25 applicants
This range is provided by National Trust. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
We’re looking for an Apprenticeship Officer to join us on a fixed-term basis. You’ll play a key role in delivering our goal of 130 new apprenticeships, designed to attract young people from all backgrounds. You’ll help shape and run the programme, supporting apprentices, line managers, and mentors, while building strong relationships with training providers.
This is a fixed term contract due to end when the postholder returns to the role. At this point we can’t confirm exactly how long this contract will last, but it’s unlikely to be more than 12 months.
We’d love to hear more about you, therefore, along with your CV, please include a cover letter of no more than 500 words detailing how your experience relates to the role.
What it\’s like to work here
Reporting to the Apprenticeship Manager, you’ll support a specific programme alongside wider apprenticeship activity. This role includes some travel and occasional overnight stays.
Your contractual location will be our head office in Swindon and there’ll be an expectation for you to attend the office. However, there’s flexibility on where you’re based at other times. You’ll be required to work at a National Trust location for 40-60% of your working week. This’ll be discussed in more detail at interview.
What you\’ll be doing
Working with the Apprenticeship Manager, you’ll support recruitment and communications, manage data, respond to complex queries, and act as a key point of contact for both internal teams and external partners. You’ll collaborate closely with training providers, model excellent customer service, and provide expert guidance across the business while maintaining confidentiality.
You’ll manage specified budgets in line with Trust procedures, oversee block weeks, induction, and graduation content, and lead on all aspects of the programme from recruitment and onboarding to post-completion support. You’ll also monitor progress, gather feedback, and drive continuous improvement to ensure the programme remains high quality and fit for the future.
You can view the full role profile for this role in the document attached. You don\’t need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we\’re looking for
We\’d love to hear from you if you have:
- knowledge of apprenticeship programmes, including standards and principles of design, delivery, and assessment
- understanding of apprenticeship legislation and safeguarding responsibilities
- experience in a related role
- customer service skills, with the ability to build and maintain effective internal and external relationships
- confidence in managing, interpreting, and maintaining accurate, complex data in line with Trust processes
- ability to work independently, make informed decisions, and collaborate effectively as part of a team
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Human Resources and Administrative
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Industries
Non-profit Organizations
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Apprenticeship Officer employer: Nationaltrustjobs
Contact Detail:
Nationaltrustjobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprenticeship Officer
✨Tip Number 1
Familiarise yourself with the National Trust's values and mission. Understanding their commitment to inclusivity and community engagement will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network with current or former Apprenticeship Officers or similar roles within the National Trust. Engaging in conversations can provide you with insider knowledge about the role and the organisation, which can be invaluable during your interview.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your ability to manage complex data and build relationships. Being able to articulate these examples clearly will show your competence and readiness for the role.
✨Tip Number 4
Research apprenticeship legislation and current trends in apprenticeship programmes. This knowledge will not only impress your interviewers but also allow you to discuss how you can contribute to the programme's success effectively.
We think you need these skills to ace Apprenticeship Officer
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter to highlight how your experience aligns with the specific responsibilities of the Apprenticeship Officer role. Use examples from your past work that demonstrate your knowledge of apprenticeship programmes and your ability to build relationships.
Showcase Relevant Experience: In your CV, emphasise any previous roles or experiences that relate directly to apprenticeship management or customer service. Be specific about your achievements and how they can contribute to the National Trust's goals.
Highlight Soft Skills: The role requires strong interpersonal skills. In both your CV and cover letter, mention your ability to collaborate effectively, manage complex data, and provide excellent customer service. Use concrete examples to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Nationaltrustjobs
✨Know Your Apprenticeship Basics
Make sure you brush up on your knowledge of apprenticeship programmes, including their design, delivery, and assessment. Being able to discuss these topics confidently will show that you're well-prepared and understand the role's requirements.
✨Demonstrate Customer Service Skills
Since this role involves building relationships with apprentices, line managers, and training providers, be ready to share examples of how you've successfully managed customer service in the past. Highlight your ability to maintain effective internal and external relationships.
✨Showcase Data Management Experience
The role requires managing and interpreting complex data. Be prepared to discuss your experience with data management, including any tools or systems you've used. This will demonstrate your capability to handle the responsibilities of the position.
✨Emphasise Flexibility and Teamwork
This position involves working independently as well as part of a team. Share examples of how you've successfully collaborated with others while also being able to make informed decisions on your own. This balance is crucial for the role.
