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- Tasks: Plan and coordinate work for our Jetting teams, ensuring efficient operations.
- Company: Join Sapphire Utility Solutions, a leading partner in utility services across the UK since 2013.
- Benefits: Enjoy a modern office, subsidised gym, 20 days holiday, and a supportive work culture.
- Why this job: Be part of a friendly team making a real impact on essential utility services.
- Qualifications: GCSE English and Maths, excellent customer service skills, and problem-solving abilities required.
- Other info: Open to all candidates; we value diversity and inclusivity in our hiring process.
The predicted salary is between 20800 - 21500 £ per year.
Join to apply for the Works Scheduler – Warrington – SUS role at DEFACTO Loyalty Engine.
Established in 2013, Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets.
We provide award-winning services to the clean water, wastewater, gas, multi-utilities, and the highways sector. We are passionate about working alongside our clients and partners to maintain the utility services essential to modern life throughout the UK.
About The Role
As a works scheduler, you will be responsible for effectively planning and coordinating the work of our Jetting teams throughout a designated area. Our jetting teams help to maintain the very busy sewer networks that run for miles beneath us; therefore, this is a varied and busy role – organisation and the ability to multi-task are key! You will be planning and coordinating the work through communication with internal and external customers. This is a fantastic opportunity to join a friendly, dedicated team situated in our modern and welcoming office in Lingley Mere.
Location: United Utilities building, Haweswater House, Lingley Mere, Great Sankey, Warrington.
Hours: Monday to Friday – 40 Hours per week.
Salary: £24,835-£26,915 (depending on experience) per annum.
Responsibilities – But Not Limited To
- Schedule work, in accordance with service level agreements, whilst optimising travel routes to increase productivity.
- Provide customer service to both internal and external customers via telephone and webchat as required – for example, to update customers.
- Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
- Ensure that all the client and operational requirements are met in a professional and efficient manner. This may include keeping the client and management team informed of any ongoing incidents or events.
- Ensure the highest level of customer service is achieved, providing excellent customer satisfaction.
- Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change.
- Report safety issues in line with company procedures.
Experience And Qualifications Required For The Role
- Excellent customer service – both written and verbal.
- Problem-solving skills.
- Clear and concise speaking skills.
- Excellent listening skills.
- Competent in IT, accurate data entry.
- Team player but able to work autonomously.
- Ability to multitask.
- Ability to work to deadlines.
- GCSE English and Maths.
What You Will Get In Return
In joining Sapphire Utility Solutions as part of the Lanes Group – the UK’s largest independent provider, we are committed to fostering a workplace culture that prioritises the well-being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual\’s unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity.
What We Offer
- Pension.
- Death in service.
- Employee assistance programme.
- 20 days holiday plus bank holidays.
- Modern restaurant and outdoor seating.
- Subsidised gym onsite.
- Car parking.
- Modern Office Environment.
This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit it to recruitment.
We are an equal opportunities employer and welcome applications from under-represented members of the community.
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Works Scheduler - Warrington - SUS employer: Defacto Loyalty
Contact Detail:
Defacto Loyalty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Works Scheduler - Warrington - SUS
✨Tip Number 1
Familiarise yourself with the utility sector, especially in areas like clean water and wastewater management. Understanding the industry will help you speak confidently about the role and demonstrate your genuine interest during any discussions.
✨Tip Number 2
Brush up on your customer service skills, as this role requires excellent communication with both internal and external customers. Practising how to handle various customer scenarios can give you an edge in interviews.
✨Tip Number 3
Showcase your organisational and multitasking abilities by preparing examples from your past experiences. Be ready to discuss how you've successfully managed multiple tasks or projects simultaneously, as this is crucial for a Works Scheduler.
✨Tip Number 4
Research Sapphire Utility Solutions and their values. Being able to align your personal values with the company's mission can make a strong impression and show that you're a good cultural fit for the team.
We think you need these skills to ace Works Scheduler - Warrington - SUS
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Works Scheduler position. Tailor your application to highlight relevant skills and experiences that match these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in scheduling, customer service, and problem-solving. Use bullet points for clarity and focus on achievements that demonstrate your ability to multitask and work under deadlines.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how your skills align with the job requirements, particularly in customer service and IT competency.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Works Scheduler role.
How to prepare for a job interview at Defacto Loyalty
✨Showcase Your Organisational Skills
As a Works Scheduler, organisation is key. Be prepared to discuss your methods for planning and coordinating tasks effectively. Share examples from past experiences where you successfully managed multiple priorities.
✨Demonstrate Customer Service Excellence
Highlight your customer service skills during the interview. Prepare to give examples of how you've handled customer inquiries or complaints in the past, showcasing your ability to communicate clearly and concisely.
✨Emphasise Problem-Solving Abilities
The role requires strong problem-solving skills. Think of specific challenges you've faced in previous roles and how you resolved them. This will show your potential employer that you can handle unexpected issues effectively.
✨Familiarise Yourself with the Company
Research Sapphire Utility Solutions and their services. Understanding their operations and values will help you tailor your responses and demonstrate your genuine interest in the role and the company.
