Housekeeping Supervisor

Our well known client based in Thorpe, Surrey is looking for a Housekeeping Supervisor to join their team.

Salary will be £33,000 per annum, for a 40 hour week. Hours will be worked according to a rota Monday to Friday and post holders will need to be flexible in their hours to assist with ad hoc weekend duties, event set up and clear down which may lead to some evening hours as well.

Main Responsibilities:

Operations:

Provide a high standard of cleanliness throughout the Campus;
Check on a daily basis that all areas are cleaned to a high standard;
Ensure that Housekeepers and the duty Team Leader know what is expected and advise them if standards are not being achieved with advice on what they should be doing differently;
Ensure that identified areas receive priority as and when required, as identified by the post holder or the Operations Manager;
Work with the Operations Manager to organize the deep cleans and carpet cleaning during vacation periods;
Work with the Operations Manager to arrange and perform property inspections and for on and off campus accommodation;
Work with the Operations Manager to understand the school calendar and ensure the department is ready to assist with \”Event\” set up and clean up and that team members and the Duty Team Leader understand what is required; and
Report maintenance issues using the Help Desk and ensure team members and the Duty Team Leader advise you of maintenance or deep cleaning issues they encounter in a timely manner.

Health and Safety:
Promote health and safety within the team and with the Duty Team Leader, ensuring that staff are aware of Health and Safety Policies and Procedures, COSHH, Risk Assessments and Manual Handling and that they undertake any training required;
Assist with organizing appropriate training including specialized cleaning training and manual handling for the team;
Maintain order and cleanliness in Housekeeping area within Cloisters COSHH area, the linen store, laundry and other areas;
Ensure supplies of cleaning materials and equipment are delivered to relevant storage areas.

Staffing:
Liaise with the Duty Team Leader to ensure clear division of and understanding of duties and team responsibilities daily;
Supervision and direction of staff , subject to the above, including their daily duties / allocation of work and checking of work throughout the day: this includes organizing the staff rota for the team and liaising with the Duty Team Leader to ensure all areas are covered as required;
At least weekly to vary hours of working to support the Duty Team Leader in reviewing the performance and wellbeing of team members on the late shift and at least once per month to come in and do the same in respect of weekend only team members;
Review rotas/work schedules in conjunction with the Operations Manager;
Support the Operations Manager in reorganizing staff schedules to cover areas during holidays, sickness and changes in weather conditions;
Be responsible for cleaning of own allocated areas;
Provide assistance and support to the Housekeeping team and Duty Team Leader for the cleaning of all areas associated with the campus including bathrooms, corridors, stairs, the theatre, classrooms, dormitories, Fitness Centre, residential apartments, offices, communal areas, gym area and meeting rooms (this list is not exhaustive);
Manage initial reporting of staff absences along with the Duty Team Leader, depending on split of staffing, ensuring that the Duty Team Leader and the Operations Manager are updated and aware, and conduct return to work meetings and ensure that the Duty Team Leader has conducted theirs;
Take responsibility for staff performance appraisals and staff development and training needs, ensuring the Duty Team Leader is also trained to undertake appraisals of relevant team members, and, in conjunction with the Operations Manager.

General:
Carry out administrative duties, including changes to rotas, cleaning schedules and completing checklists required periodically (defi ned by the Operations Manager) for all areas;
Assist with requests from parents, students and members of faculty and staff with housekeeping matters;
Ensure Help Desk requests for housekeeping (or urgent requests received by other means) are dealt with promptly and tickets closed down when complete; and
Liaise regularly with the Operations Manager to discuss and resolve any issues.
Maintain a stock record for all consumables, adding deliveries and adjusting stock levels according to usage;
Order consumable items as required and approved by the Operations Manager;
With the help of the Operations Manager, maintain a stock list of all linens and other domestic items and advise them when there is a need to restock;
Any other reasonable request from your Line Manager or their designate.