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- Tasks: Assist customers with insurance queries via phone, email, and online chat.
- Company: Join Qdos, a leading insurance specialist for freelancers and contractors in the UK.
- Benefits: Enjoy hybrid working, free parking, private healthcare, and a non-contributory pension.
- Why this job: Be part of a dynamic team in a beautiful office with plenty of social events and snacks!
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Extensive training provided; no cold calling involved.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Advisor
Tokio Marine HCC is seeking a dedicated Customer Service Advisor to join our Qdos division, a specialist in business insurance and consultancy services for UK freelancers, contractors and limited companies.
Overview
As the first point of contact for new and existing customers, you will process insurance and consultancy service applications for both new business and renewals.
Hybrid working policy: 2 days a week from home (Monday & Friday) with 3 days in office (Tuesday‑Thursday). Full office presence until training completed.
Location: The Grange, Grange Avenue, Rearsby, Leicester, LE7 4FY.
Key Responsibilities
- Contact existing customers to manage renewal applications.
- Assist customers via phone, email and online chat.
- Provide product information and answer queries.
- Update contact details and process administrative changes.
- Upsell and cross‑sell additional products.
- Liaise with underwriters on new insurance proposals.
- Adhere to compliance and quality assurance standards.
- Maintain a high degree of product knowledge.
Performance Objectives
- Effectively communicate policy details.
- Achieve renewal retention rates with the Sales Team.
- Meet accuracy and quality benchmarks for quality assurance.
- Reach key performance indicators across all role areas.
- Upsell policies and additional products to meet performance targets.
Essential Skills and Experience
- Strong customer service experience.
- Proficient in CRM or equivalent systems.
- Excellent phone communication and active listening skills.
- Initiative to help customers and work fast‑paced team.
- Motivated to achieve positive results and reach targets.
- Basic Microsoft Office knowledge.
Desirable
- Knowledge of insurance, contractor market or IR35 legislation.
- Experience working in an office environment.
Key Benefits
- Hybrid working options.
- Non‑contributory pension.
- Funded private healthcare.
- 25 days holiday (plus bank holidays).
- Wellbeing allowance.
- Free parking.
Equal Opportunity
The Tokio Marine HCC Group of Companies is an equal opportunity employer. For more information about our companies please visit www.tmhcc.com.
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Customer Service Advisor employer: Tokio Marine HCC
Contact Detail:
Tokio Marine HCC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the insurance industry, especially regarding business insurance and the contractor market. Understanding key concepts like IR35 legislation will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills, particularly over the phone and online chat. Role-playing customer interactions can boost your confidence and prepare you for real-life scenarios you'll encounter in the role.
✨Tip Number 3
Showcase your ability to work in a fast-paced environment by sharing examples from previous roles where you successfully managed multiple tasks or met tight deadlines. This will demonstrate your suitability for the dynamic nature of the job.
✨Tip Number 4
Engage with the company’s culture by researching their values and recent initiatives. Mentioning specific projects or community involvement during your interview can show your genuine interest in being part of their team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Advisor. Familiarise yourself with the key tasks such as processing insurance applications and assisting customers via phone and online chat.
Tailor Your CV: Highlight your relevant experience in customer service and any familiarity with CRM systems. Make sure to include specific examples of how you've successfully handled customer queries or resolved issues in the past.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of the insurance industry and how your skills align with the job requirements, particularly your ability to communicate effectively and work in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tokio Marine HCC
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to deliver exceptional service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to assist them.
✨Demonstrate Product Knowledge
Familiarise yourself with the insurance products and services offered by the company. Being able to discuss these confidently will show that you're proactive and genuinely interested in the role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will not only help you provide better answers but also demonstrate your strong listening skills, which are essential for the role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Think about potential challenges you might face in the role and prepare thoughtful responses that highlight your problem-solving abilities.
