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- Tasks: Engage with customers, resolve issues, and manage sales logistics daily.
- Company: Ingersoll Rand is a leader in technology-driven industrial solutions across 40+ brands.
- Benefits: Enjoy 25 days holiday, health cover, electric car scheme, and share options.
- Why this job: Join a diverse team focused on making life better for employees and customers.
- Qualifications: Bachelor's in Marketing or Business; customer service experience required.
- Other info: This is a maternity cover role based in Hanwell.
The predicted salary is between 30000 - 42000 £ per year.
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Customer Service Coordinator (Maternity Cover)
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Job Title
Customer Service Co-Ordinator (maternity cover)
Location
Hanwell
Job Summary
Pursues sales leads, promotes products, concludes orders and arranges internal sales logistics.
Responsibilities
- Responds to calls from existing customers or distributors to purchase products, resolve account problems, follows up on supply or logistics concerns.
- Works with sales account representatives or Sales Managers to resolve issues.
- Consults with Manager on setting margins when margins needed to promote a sale deviate from the guidelines.
- Ensures reports are maintained as necessary to track the status of inquiries, quotes & bids.
- Achieves annual targets through consistent customer follow-up and resolution to distributor and/or customer problems.
- Ensuring all H&S policies are adhered to at all times.
- Undertaking any other duties as may be reasonably required within the scope of the role.
Basic Qualifications
- Bachelors in Marking or Business
Travel & Work Arrangements/Requirements
Fully site based
- Experience in a customer service or sales roles
- Experience in working with multiple accounts and customers
- Experience with Microsoft Office applications (Access, Excel, Word)
- Experience with SAP (ERP software for processing quotations, orders etc.)
- Excellent written and oral communication skills
- Exceptional customer service orientation
- Ability to effectively prioritise and execute tasks in a high-pressure environment.
What we Offer
- 25 Days Holiday + 8 Bank Holidays (Option to purchase 5 days after probation period)
- Westfield Health Medial Cash Plan Cover
- Death in Service Benefit of 4 x salary
- Cycle scheme (After probation period)
- Electric Car Scheme (After 1 year employment)
- 10% of salary in shares after 1 year of employment
- Costco Gold Company member, allowing employees to join.
- Employee Assistance Program
- Enhanced Maternity & Paternity Policies
#LI-MT1
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.
Special Accommodation
If you are a person with a disability and need assistance applying for a job, pleasesubmit a request .
Lean on us to help you make life better
We think and act like owners.
We are committed to making our customers successful.
We are bold in our aspirations while moving forward with humility and integrity.
We foster inspired teams.
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.
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Customer Service Coordinator (Maternity Cover) employer: Ingersoll Rand
Contact Detail:
Ingersoll Rand Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator (Maternity Cover)
✨Tip Number 1
Familiarise yourself with Ingersoll Rand's products and services. Understanding their offerings will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Brush up on your customer service skills, especially in handling multiple accounts. Be prepared to discuss specific examples of how you've successfully resolved customer issues in the past.
✨Tip Number 3
Since the role requires proficiency in Microsoft Office and SAP, consider taking a quick online course or tutorial to refresh your skills. Being able to demonstrate your technical abilities can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Ingersoll Rand on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Customer Service Coordinator role.
We think you need these skills to ace Customer Service Coordinator (Maternity Cover)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales roles. Emphasise your skills with Microsoft Office applications and any experience with SAP, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your exceptional communication skills and customer service orientation. Mention specific examples of how you've resolved customer issues or achieved targets in previous roles.
Highlight Relevant Qualifications: Clearly state your Bachelor's degree in Marketing or Business in your application. If you have any additional certifications or training related to customer service, be sure to include those as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Customer Service Coordinator.
How to prepare for a job interview at Ingersoll Rand
✨Know the Company
Before your interview, take some time to research Ingersoll Rand. Understand their products, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Highlight Relevant Experience
Make sure to emphasise your experience in customer service or sales roles. Be ready to discuss specific examples of how you've resolved customer issues or managed multiple accounts effectively.
✨Demonstrate Communication Skills
Since excellent written and oral communication skills are crucial for this role, practice articulating your thoughts clearly. You might even want to prepare a few scenarios where your communication made a difference in resolving a customer issue.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, company culture, or expectations for the Customer Service Coordinator role. This shows your enthusiasm and helps you assess if it's the right fit for you.
