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- Tasks: Handle customer complaints and resolve issues in a busy call center environment.
- Company: Join Huntswood, a growing company in the utilities industry with exciting career opportunities.
- Benefits: Enjoy a competitive salary, bonuses, health plans, discounts, and a mentorship program.
- Why this job: Be part of a dynamic team, make a real impact, and grow your skills in customer service.
- Qualifications: Experience in customer service and complaint handling is essential; strong communication skills are a must.
- Other info: Hybrid working available after training; start date in February 2025.
The predicted salary is between 18600 - 26000 £ per year.
Huntswood has an amazing opportunity for customer service professionals to join a growing campaign as a Complaint Handler in the utilities industry. With start dates in February, this role comes with all the great benefits and bonuses of working with Huntswood and a chance to grow within this industry.
Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.
Working in our busy call centre operation your will be taking calls from customers to resolve their complaints to the satisfaction of the customers, business and regulator. This could be about bills, metering, appointments or the service the customer has received. Using you customer service skills and complaints knowledge you will also be calling customers who want to discuss the resolutions and discuss next steps.
Start Date: February 2025
Salary: £23,445 pa + performance and loyalty bonus
Location: Glasgow City Centre – Full time in office for training and sign off – Hybrid working available after this (3 days a week in office)
Working hours: 37.5 hours per week, 5 days per week. Monday to Friday between 8am – 6pm
What you get from Huntswood:
- Loyalty Bonus – Opportunity to earn up to £1,400 per year for your commitment to Huntswood
- Health Cash Plan – Helping you save everyday healthcare expenses
- Life Assurance – Providing financial security in the event of unforeseen circumstances
- ‘Perks at work’ staff discounts – access to our intranet with exclusive discounts from leading retailers such as Apple, M&S, Expedia and many more…
- Colleague Recognition Scheme – Become a Huntswood Hero!
- Access to an online Well-being centre that has a variety of tools to nurture your overall health
- Discounted Premium City Centre Parking
- Refer a friend scheme (earn £1000 for each person you refer)
- Mentorship program to grow and develop within the company
What we need from you:
- Proven experience handling complaints in a customer centric environment
- Experience working a in a busy telephony role
- Excellent communication and people skills
- Ability to work independently and as part of a team
- Purposeful with a drive to succeed in a competitive environment
- Persistent and resilient attitude towards rejection and challenges
- Adaptability to quickly learn about new products and industries
- Ability to work under pressure and meet tight deadlines
In February 2024, Huntswood become part of the ResultsCX organisation. ResultsCX is a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms. By partnering with Huntswood, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector, and strengthens connections with leading energy and water companies in Utilities.
To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.
Huntswood, A Results-CX company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
Complaint Handler employer: Reed- UNLIMITED
Contact Detail:
Reed- UNLIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaint Handler
✨Tip Number 1
Familiarize yourself with common complaints in the utilities industry. Understanding typical issues customers face, such as billing discrepancies or service interruptions, will help you respond effectively during your calls.
✨Tip Number 2
Practice your communication skills by role-playing different complaint scenarios with a friend or family member. This will help you become more comfortable and confident when handling real customer interactions.
✨Tip Number 3
Research Huntswood and its values. Knowing the company's mission and how they prioritize customer satisfaction can give you an edge in demonstrating your alignment with their goals during the interview process.
✨Tip Number 4
Be prepared to discuss your resilience and adaptability. Think of specific examples from your past experiences where you successfully handled difficult situations or learned quickly in a fast-paced environment.
We think you need these skills to ace Complaint Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling complaints and customer service. Use specific examples that demonstrate your skills in a busy telephony role.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and explains why you are passionate about working in the utilities industry. Mention your adaptability and resilience, as these are key traits for the role.
Highlight Relevant Experience: In your application, emphasize any previous roles where you dealt with customer complaints or worked under pressure. This will show Huntswood that you have the necessary experience to succeed in this position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Reed- UNLIMITED
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in handling complaints and providing excellent customer service. Prepare specific examples of how you've resolved issues in the past, focusing on your communication skills and ability to empathize with customers.
✨Demonstrate Resilience and Adaptability
Be ready to discuss situations where you faced challenges or rejection. Employers value candidates who can bounce back and adapt quickly. Share stories that illustrate your persistence and how you learned from difficult experiences.
✨Understand the Utilities Industry
Familiarize yourself with common issues in the utilities sector, such as billing disputes or service interruptions. Showing that you have a basic understanding of the industry will demonstrate your commitment and readiness for the role.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask about the company culture, training programs, and growth opportunities within Huntswood. This shows your interest in the position and helps you assess if it's the right fit for you.
