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- Tasks: Provide technical support for servers, desktops, and networks in a fast-paced environment.
- Company: Join RVS iGlobal, a leading tech support company serving clients worldwide.
- Benefits: Enjoy flexible work hours, a dynamic team, and opportunities for growth.
- Why this job: Be part of a winning team that values your input and offers real-world experience.
- Qualifications: Open to fresh graduates with a passion for IT and customer service skills.
- Other info: 24/7 work environment with potential weekend coverage; great for building your tech career.
The predicted salary is between 24000 - 36000 £ per year.
RVS iGlobal, Narwal Bala Bye Pass, Jammu, J&K, India | Posted on 07/26/2024
- City: RVS iGlobal, Narwal Bala Bye Pass, Jammu, J&K
- State/Province: Jammu and Kashmir
- Country: India
About Us
RVS iGlobal is a White Label Tech support company providing technical support to mid-sized and large-sized IT businesses around the world 24x7x365. Our customers are generally Tech Providers, Managed Service Providers, IT Service Providers, Cloud Service Providers, and SAAS vendors around the globe.
We are abreast of the existing business model and capable of providing pure White Label Services with flexible pricing. We guarantee at least 50% cost savings without compromising service standards and quality. Our customers are spread across the USA from LA to New York, Europe from London to Frankfurt, and Asia from Dubai to Singapore. We are accoladed for providing world-class services to our clients from our Technical Operations center located in London and in India with top-notch infrastructure facilities such as high-speed internet, redundant power, and smart workspaces. Our team comprises highly trained certified professionals who are not only IT Engineers but also hold either MCITP, RHCE, or CCNA along with years of professional experience in the industry.
Our flexibility and our understanding of your business are the keys. We don’t have our SLAs. Our White Label Service means that we follow your business SLAs, standards, and procedures to provide seamless and smooth services to the end-users.
Job Description
RVS iGlobal is currently looking for IT System Engineers (L1 / L2) to support the growing demand for tech support queries coming on to our Network Operations Centre in Jammu. This role will be responsible for working on technical issues based around servers, desktops, firewalls, networks, cloud services, etc. in various corporate LAN environments based in the USA, UK, and Europe.
Industry Type: IT Services & Consulting
Employment Type: Full Time
Role Category: Technical Support
Job Location: Jammu
Education: UG: Any Graduate, B. Tech/B.E. in E&C, CS, IT
Requirements
- Bachelor’s Degree/Diploma in IT/ECE/CSE (or related technical discipline).
- Freshers can also apply and preference to having 1-3 years of relevant experience at L1 / L2 level support.
- Technical customer support (voice and email), with a strong customer interaction experience.
- Passion to be a part of a hard-working and winning team.
- Willing to work in a 24×7 environment and provide weekend coverage, if needed.
- Ability to multitask in a fast-paced environment.
- Excellent ability to learn and articulate software-related and technical concepts.
- Strong active listening skills and excellent written and oral communication skills.
- Strong attention to detail when communicating with customers (verbal & written).
- Ability to empathize with customers and convey confidence.
- Expertise in working with Microsoft Excel.
- Extensive Network knowledge.
- Familiarity with Windows Server 2016/2019/2022.
- Familiarity with cloud technologies like Office365, Google Suite, and Azure platform.
Job Responsibilities:
- First and all subsequent contact with the customer.
- 24×7 support via phone and email.
- Basic Level 1 troubleshooting, redirect to L2/L3 as required.
- Search the knowledge base to verify if reported problems are already known issues with a defined resolution plan.
- Impact analysis with the accurate classification of reported issues to ensure appropriate handling.
- Replication of the reported issue in an appropriate customer environment.
- Initial triage to isolate unsupported 3rd party issues from the potential root cause.
- Information gathering to ensure complete availability of details required for root cause analysis.
- Provision of technical resolution or problem workaround.
- Problem routing/escalation to second/third level support or third parties where required.
Desired Candidate Profile:
- Freshers (any IT Graduate) with a good understanding of computer networks and desktop-level troubleshooting techniques.
- Should be ready to work in a 24/7 work environment.
- Excellent communication skills to communicate with international clients.
- Good probing skills & Analytical skills would be an added advantage.
- Good knowledge of Microsoft tools like Word, Excel, PowerPoint, etc.
- Above average knowledge of network tools LAN & WAN.
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.Net Developer employer: Rvsiglobal
Contact Detail:
Rvsiglobal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land .Net Developer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server and cloud services like Office365 and Azure. This will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in a technical context. Since you'll be interacting with international clients, being able to articulate technical concepts clearly is crucial. Consider role-playing scenarios with friends or using online platforms to enhance your verbal skills.
✨Tip Number 3
Research RVS iGlobal and understand their business model and customer base. Knowing how they operate and what they value can give you an edge in interviews, allowing you to tailor your responses to align with their goals.
✨Tip Number 4
Be prepared to discuss your problem-solving approach. Since the role involves troubleshooting and technical support, think of examples from your past experiences or studies where you've successfully resolved issues, demonstrating your analytical skills and attention to detail.
We think you need these skills to ace .Net Developer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Emphasise any technical support roles, familiarity with cloud technologies, and your ability to work in a 24/7 environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of the company's services. Mention specific experiences that demonstrate your problem-solving skills and customer interaction abilities.
Highlight Technical Skills: In your application, clearly list your technical skills, especially those mentioned in the job description such as knowledge of Microsoft Excel, Windows Server, and cloud technologies like Office365 and Azure.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-written application reflects your attention to detail, which is crucial for a technical support role.
How to prepare for a job interview at Rvsiglobal
✨Understand the Company and Role
Before your interview, take some time to research RVS iGlobal and understand their business model. Familiarise yourself with their services and the specific requirements of the IT System Engineer role, especially regarding technical support and customer interaction.
✨Showcase Your Technical Skills
Be prepared to discuss your technical knowledge, particularly in areas like Microsoft Excel, Windows Server, and cloud technologies. Highlight any relevant experience you have, even if it's from academic projects or internships, to demonstrate your capability.
✨Demonstrate Communication Skills
Since the role involves significant customer interaction, practice articulating your thoughts clearly and confidently. Use examples from past experiences where you successfully communicated technical concepts to non-technical individuals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of examples where you've had to troubleshoot issues or provide support under pressure, and be ready to explain your thought process and actions taken.
