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For Companies At a Glance
- Tasks: Support personal banking customers via phone, handling queries and transactions.
- Company: Join a leading Corporate and Institutional banking organisation with a global presence.
- Benefits: Enjoy flexible working hours and comprehensive training for career growth.
- Why this job: Be part of a dynamic team, making a real difference in customer experiences.
- Qualifications: Customer service experience preferred; strong communication and IT skills essential.
- Other info: This is a Temp to Perm role with a commitment to ongoing development.
The predicted salary is between 28800 - 43200 £ per year.
AMS is currently seeking self-motivated individuals for a Customer Service Advisor based in Edinburgh. Our client is a well-known Corporate and Institutional banking organisation with headquarters in Central London and several other global locations; providing Finance and Risk Solutions as well as Trading and Flow Sales to global financial institutions, investors, counterparties and corporate customers on a day-to-day basis.
What you’ll do:
Working as part of our clients Customer Service team, you will be the first point of support for our personal banking customers in one of our telephony banking teams. In this role you’ll be applying your customer service expertise when dealing with and referring customer queries. Whether it’s carrying out day-to-day banking transactions like paying bills, or helping our customers identify products and services that are right for them; you’ll be on the other end of the phone to take their calls. You will build effective trusted relationships with our customers on every call you take, and by listening carefully and asking the right questions, you’ll identify and promote the best possible outcome.
The skills you’ll need:
You will ideally have some previous Customer Service experience; however, it is more important that you can demonstrate previous experience of engaging and communicating effectively with people. Telephony experience is an advantage, but not essential. IT/Technology skills are essential, as well as an innovative mind set with a proactive approach to problem solving. A natural flair and a genuine desire to help customers are also essential to succeed in this role.
We’re also looking for you to demonstrate:
- The determination to go the extra mile for our customers every day to provide that truly personal service
- The ability to achieve quality results while maintaining high levels of detail
- Strong keyboard skills and the ability to multitask, allowing you to navigate different systems and process information while talking to customers
- Good organisational skills and an enthusiasm to keep learning and developing new skills
What else you’ll need to know:
7 weeks of training will be provided. Week 1-3 takes place Mon-Fri, 09:00-17:00. Week 4 onwards includes 10:00-18:00 and 12:00-20:00.
Our client operates as a 24/7 department, so you’ll need to be flexible and commit to working a rotating work pattern. Your hours will be between 7am and 10pm Monday – Sunday.
This role is a Temp to Perm opportunity and therefore our client is looking for candidates that are interested in a future career.
It is imperative that you pass our clients pre-employment screening which includes a credit check and 2 years referencing.
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Customer Service Advisor employer: Thomas Cook
Contact Detail:
Thomas Cook Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the banking industry and the specific services offered by our client. Understanding their products and how they benefit customers will help you engage more effectively during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Role-play scenarios where you handle customer queries can boost your confidence and prepare you for the types of calls you'll be taking in this role.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will demonstrate your proactive approach and ability to go the extra mile for customers.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours. Since the role requires a rotating work pattern, expressing your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise any telephony experience, IT skills, and your ability to engage with customers effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've gone the extra mile for customers in previous roles, and express your enthusiasm for the opportunity at AMS.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, multitasking abilities, and problem-solving mindset. These are key attributes that the company is looking for in a Customer Service Advisor.
Prepare for Screening: Be ready to discuss your background and experiences during the pre-employment screening process. Familiarise yourself with the requirements, including the credit check and referencing, to ensure a smooth application.
How to prepare for a job interview at Thomas Cook
✨Showcase Your Customer Service Skills
Make sure to highlight any previous customer service experience you have. Be prepared to discuss specific situations where you successfully resolved customer issues or went the extra mile to ensure satisfaction.
✨Demonstrate Effective Communication
Since this role involves telephony banking, practice clear and concise communication. During the interview, focus on how you engage with people and ask questions that show your ability to listen and understand customer needs.
✨Highlight Your Problem-Solving Abilities
Prepare examples of how you've approached challenges in the past. Discuss your innovative mindset and proactive approach to problem-solving, as these are key traits for a Customer Service Advisor.
✨Emphasise Your Flexibility and Commitment
Given the rotating work pattern, express your willingness to adapt to different shifts. Show enthusiasm for the training provided and your eagerness to learn and develop new skills within the role.
