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- Tasks: Assist customers with various council services, providing advice and resolving queries.
- Company: Braintree District Council is innovative and committed to community service.
- Benefits: Enjoy flexible working, free parking, health programmes, and career development opportunities.
- Why this job: Join a supportive team and make a real impact in your community.
- Qualifications: Must have grades A-C in English and Maths; excellent communication skills required.
- Other info: Part-time role with hybrid working options available.
The predicted salary is between 21000 - 23000 £ per year.
Customer Service Advisor – Braintree District Council
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Customer Service Advisor – Braintree District Council
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About The Role
Customer Service Advisor – Braintree District Council
Braintree District Council
Fixed Term, Part Time
About The Role
Customer Service Advisor – Braintree District Council
Braintree District Council
Fixed Term, Part Time
£25,795 to £28,861 per annum (pro rata)
Location: Braintree
Closing Date: 4th June 2025
Contract type: Fixed term for up to two years
Hours: Part time, up to 20 hours per week
Essex County Council (ECC) are delighted to be supporting Braintree Council to recruit this Customer Service Advisor.
To Apply for the role please complete the Braintree District Council application form here:– Customer Service Advisor (Please do not click the red \’Apply\’ button, please follow links within advert.)
The Opportunity:
We have a great opportunity for Customer Service Advisor to join our Customer Services team for a fixed term period of up to two years.
This position will be working Monday to Friday, four hours in middle of each day, to be agreed at interview (example: 10.30-2.30pm or 11.00am-3.00pm, etc.,).
Working as part of a busy team, you will provide a front-line service to customers and staff – in person, by telephone, email and web. Dealing with the public, you will provide advice, interpret queries and re-route customers across a range of Council services.
The Customer Service Centre receives over 150,000 customer contacts a year, across various access channels, and you will be handling everything from arranging a waste collection to processing food voucher requests, as well as taking call back messages for busy departments.
At this current time our team is working a hybrid pattern i.e., a mixture of office and home working. The successful candidate will be required to attend the office at Causeway House whilst completing induction training.
Accountabilities:
- Assist customers in accessing services provided by Braintree District Council, ranging from wide number of subjects such as Refuse & Recycling, Environmental, Pest Control, Bulky Waste Furniture Collections and taking payments.
- Ensure professionalism and high levels of customer service are consistently delivered.Own the customers problem or issue, seeking an effective and efficient resolution.
- Encourage customers to use all the facilities provided by the Council and assist them in accessing information and services in the most appropriate way.
- Handle, process and record customers details accurately on relevant IT system for each subject, verify and take copies of original documents, ensuring compliance with Data Protection and Corporate Information Government policies.
- Appropriately signpost customers for non-Braintree District Council related queries, i.e. to a third party of alternative organisation.
- Undertake customer satisfaction surveys as required and assist in identifying potential improvements in working practices and procedures.
- Maintain a working knowledge of relevant systems, procedures and legislation in relation to the services provided.
- Contribute to team meetings and the continuous improvement of the service we deliver.
- Work from a team rota which outlines whether you will be working in our reception area or Contact Centre both based at Causeway house or at home.
The Experience You Will Bring:
We are looking for an individual who is committed to providing a high quality, customer-focused service and will work with customers and staff to achieve positive outcomes.
You will have excellent communication and keyboard skills, be friendly and approachable with the ability to work under pressure on your own or as part of a team. Grades A-C, or equivalent in English and Maths are essential.
In return we will offer our Customer Service Advisor excellent benefits including;
- Local Government Pension Scheme Defined Benefit Scheme *Free Car Parking *Health and Wellbeing Programme *Payment of Professional Subscription *Staff Discounts *Employee Assistance Programme *CareerPath *Flexible working opportunities
Why choose Braintree District Council?
Braintree District Council is a great place to work. We pride ourselves on our creative, innovative and forward thinking approach and promote flexible working as part of our fit for the future programme. We are committed to having an engaged workforce who understand our strategy and how they can help deliver it.
If this sounds like the role for you and you would like to join our team then please click here: Customer Service Advisor .
Closing date for receipt of applications: Wednesday 4th June
Please Note–Essex County Council is advertising this role on behalf of Braintree District Council and if successful you will be employed by Braintree District Council
If you have any queries regarding submitting an application or require anything further, please email
humanresources@braintree.gov.uk
To apply for the role, please click here: Customer Service Advisor
Seniority level
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Not Applicable
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Part-time
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Customer Service Advisor – Braintree District Council employer: Essex County Counci
Contact Detail:
Essex County Counci Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – Braintree District Council
✨Tip Number 1
Familiarise yourself with the services provided by Braintree District Council. Understanding their offerings, such as refuse and recycling or pest control, will help you engage confidently with customers and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Role-playing different scenarios with friends or family can prepare you for the variety of situations you might encounter in this position.
✨Tip Number 3
Get to know the IT systems commonly used in customer service roles. Familiarity with data entry and customer management software will give you an edge and show that you're ready to hit the ground running.
✨Tip Number 4
Network with current or former employees of Braintree District Council if possible. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Customer Service Advisor – Braintree District Council
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Service Advisor position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service and your ability to handle various queries. Use specific examples from your past experiences to demonstrate your problem-solving skills and commitment to high-quality service.
Highlight Relevant Skills: In your CV, emphasise your communication skills, ability to work under pressure, and experience in customer service roles. Mention any relevant qualifications, such as grades in English and Maths, to meet the job's essential criteria.
Follow Application Instructions: Make sure to complete the Braintree District Council application form as specified in the job advert. Avoid using the red 'Apply' button and ensure all sections are filled out accurately before submission.
How to prepare for a job interview at Essex County Counci
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Customer Service Advisor. Be prepared to discuss how your skills and experiences align with the tasks mentioned, such as handling customer queries and providing advice on council services.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, demonstrate your ability to communicate clearly and effectively. You might be asked to role-play a customer interaction, so practice active listening and responding appropriately.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Research Braintree District Council
Familiarise yourself with Braintree District Council's services and recent initiatives. Showing that you have done your homework will demonstrate your genuine interest in the role and the organisation, which can set you apart from other candidates.
