At a Glance
- Tasks: Help customers with U-Haul products and services while using cool tech.
- Company: Join U-Haul, a leader in moving and storage solutions.
- Benefits: Enjoy flexible hours, health insurance, and awesome discounts on tech and travel.
- Why this job: Be part of a supportive team and make a real difference in customers' journeys.
- Qualifications: Must have a valid driver's licence and a high school diploma or equivalent.
- Other info: Get paid for interviews and earn bonuses through training programs!
Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.
Our motto is \’Hire Fast, Pay Fast.\’ You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.
U-Haul Offers:
- Career stability
- Opportunities for advancement
- Mindset App Reimbursement
- Gym Reimbursement Program
- Health insurance & Prescription plans, if eligible
- Paid holidays, vacation, and sick days, if eligible
- Life insurance
- MetLaw Legal program
- MetLife auto and home insurance
- Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
- 401(k) Savings Plan
- Employee Stock Ownership Plan (ESOP)
- 24-hour physician available for kids
- Dental & Vision Plans
- Business travel insurance
- You Matter EAP
- LifeLock Identity Theft Protection
- Critical Illness/Group Accident Insurance
- Dave Ramsey’s SmartDollar Program
Customer Service Representative Responsibilities:
- Assist customers inside and outside a U-Haul center with U-Haul products and services.
- Use smartphone-based U-Scan technology to manage rentals and inventory.
- Move and hook up U-Haul trucks and trailers.
- Clean and inspect equipment on the lot including checking fluid levels.
- Answer questions and educate customers regarding products and services.
- Prepare rental invoices and accept equipment returned from rental.
- Install hitches and trailer wiring.
- Fill propane (certification offered through U-Haul upon employment)
- Drive a forklift (certification offered through U-Haul upon employment)
- Other duties as assigned
- Participate in ongoing continuous U-Haul education through U-Haul University.
Customer Service Representative Minimum Qualifications:
- Valid driver’s license and ability to maintain a good driving record
- High school diploma or equivalent
Work Environment:
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.
Physical Demands:
The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.
Pay Range is: $14.20 – $15.62 Hourly
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Customer Service Representative employer: U-Haul International, Inc.
Contact Detail:
U-Haul International, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Show your enthusiasm for customer service during the interview. Share specific examples of how you've helped customers in the past, as this will demonstrate your people skills and commitment to providing exceptional service.
✨Tip Number 2
Familiarise yourself with U-Haul's products and services before your interview. This knowledge will not only impress the hiring team but also allow you to engage in meaningful conversations about how you can contribute to their customer service goals.
✨Tip Number 3
Be prepared to discuss your ability to work in a team environment. Highlight any previous experiences where you collaborated with others to achieve a common goal, as teamwork is essential in this role.
✨Tip Number 4
Demonstrate your adaptability by discussing how you've handled challenging situations in the past. U-Haul values employees who can think on their feet and adjust to changing circumstances, so share relevant stories that showcase your problem-solving skills.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Representative at U-Haul. Familiarise yourself with their services and how you can contribute to their mission of exceptional customer service.
Tailor Your CV: Highlight relevant experience in customer service or similar roles in your CV. Emphasise skills such as communication, problem-solving, and teamwork, which are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your ability to work in a team. Mention specific examples from your past experiences that demonstrate your customer service skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at U-Haul International, Inc.
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with people is crucial. Be prepared to share examples of how you've successfully helped customers in the past, showcasing your friendly and approachable nature.
✨Familiarise Yourself with U-Haul Products
Before the interview, take some time to learn about U-Haul's services and products. This knowledge will not only impress the interviewers but also help you answer questions more confidently and accurately.
✨Demonstrate Problem-Solving Abilities
Customer service often involves resolving issues. Think of specific instances where you've tackled challenges or resolved conflicts effectively. Highlighting these experiences will show that you're capable of handling the demands of the role.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the company culture, training opportunities, or career advancement. This shows your genuine interest in the position and helps you determine if it's the right fit for you.