Remote Hands Team Leader

Remote Hands Team Leader

London Full-Time 28000 - 42000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a team of Technicians to ensure smooth customer operations and manage daily activities.
  • Company: Digital Realty connects companies with data through innovative data centre solutions worldwide.
  • Benefits: Enjoy a supportive environment, development opportunities, and the chance to make an impact.
  • Why this job: Join a passionate team, foster collaboration, and enhance your leadership skills in a dynamic sector.
  • Qualifications: Experience in IT or telecommunications, strong communication skills, and team management expertise required.
  • Other info: This is a full-time role with opportunities for career growth in a global company.

The predicted salary is between 28000 - 42000 £ per year.

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Your role

The Remote Hands Team Leader manages a team of Technicians who handle customer requests and enable the operational continuity of the customer infrastructure. The team leader is an important contributor to a stable and well-organized department.

Job Description

Your role

The Remote Hands Team Leader manages a team of Technicians who handle customer requests and enable the operational continuity of the customer infrastructure. The team leader is an important contributor to a stable and well-organized department.

What You’ll Do

  • Having people responsibility for a team of Technicians ensuring the site is run safely, efficiently, and in line with industry best practices and relevant compliance standards.
  • Building a team cohesion and promoting a sense of teamwork and collaboration among team members, fostering a positive and inclusive team culture.
  • From a team management perspective, overseeing the day-to-day activities of the team, ensuring that tasks are appropriately delegated, and deadlines are met.
  • Motivating, encouraging, and inspiring team members to perform at their best and recognizing their efforts and achievements.
  • Lead and ensure adherence to company Process, safety policies, operational efficiency, and core values.
  • Supervise and mentor technicians, identifying training and development needs for team members and facilitating professional development opportunities.
  • Deliver advanced technical customer service support and prioritize service requests.
  • Manage compliance, administration, and documentation, ensuring adherence to regulations.
  • Act as a single point of contact for customer service requests and maintain effective communication with stakeholders.
  • Assists Manager Remote Hands or Manager Data Center regarding communication with customer representatives during day-to-day operations and incident escalation.

What You’ll Need

Hard Skills

  • Proven experience in ‘Telecommunications, IT or electrotechnical, Network Infrastructure environment.
  • Skilled in customer communication and handling customer requests / complaints
  • Skilled in service-oriented software, tasks handling and administration
  • Skilled in Microsoft office and Service Management applications (e.g. Excel)
  • Experience in team management, resource planning, coaching, training, developing and supervising staff.

Soft Skills

  • Demonstrate dedication, self-management, and proactivity.
  • Foster a team-oriented approach with excellent interpersonal skills.
  • Exhibit flexibility, reliability, and problem-solving orientation.
  • Maintain a customer-focused mindset, seeking ways to enhance service and resolve customer problems in challenging situations.
  • Demonstrate basic leadership attitude and excellent organizational skills.
  • Customer and business-focused with a proactive approach.

A Bit About Us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company\’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

What We Can Offer You

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Information Technology

  • Industries

    IT Services and IT Consulting

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Remote Hands Team Leader employer: Digital Realty

Digital Realty is an exceptional employer that fosters a supportive and inclusive work environment, perfect for those looking to thrive in the fast-paced IT services sector. As a Remote Hands Team Leader, you will not only lead a dedicated team but also benefit from ample professional development opportunities, ensuring your career growth aligns with the company's innovative spirit. Located in London, you'll be part of a diverse community that values collaboration and encourages you to bring your whole self to work.
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Contact Detail:

Digital Realty Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Remote Hands Team Leader

✨Tip Number 1

Familiarise yourself with Digital Realty's core values and operational standards. Understanding their commitment to safety, efficiency, and customer service will help you align your leadership style with their expectations.

✨Tip Number 2

Highlight your experience in team management and resource planning during any discussions or interviews. Be prepared to share specific examples of how you've motivated and developed your team in previous roles.

✨Tip Number 3

Demonstrate your problem-solving skills by preparing for potential scenarios you might face as a Remote Hands Team Leader. Think about how you would handle customer complaints or operational challenges and be ready to discuss these.

✨Tip Number 4

Network with current or former employees of Digital Realty on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.

We think you need these skills to ace Remote Hands Team Leader

Team Management
Customer Communication
Technical Support
Service Management Applications
Microsoft Office Suite
Resource Planning
Coaching and Mentoring
Problem-Solving Skills
Organisational Skills
Compliance Management
Interpersonal Skills
Flexibility and Reliability
Proactive Approach
Documentation Skills

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in telecommunications, IT, or network infrastructure. Emphasise any previous team management roles and customer service skills that align with the Remote Hands Team Leader position.

Craft a Compelling Cover Letter: In your cover letter, express your passion for team leadership and customer service. Mention specific examples of how you've motivated teams and handled customer requests effectively in past roles.

Showcase Soft Skills: Highlight your soft skills such as problem-solving, flexibility, and interpersonal abilities. Provide examples of how these skills have helped you foster a positive team culture and resolve customer issues.

Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.

How to prepare for a job interview at Digital Realty

✨Showcase Your Leadership Skills

As a Remote Hands Team Leader, you'll need to demonstrate your ability to manage and inspire a team. Prepare examples of how you've successfully led teams in the past, focusing on your approach to motivation, delegation, and conflict resolution.

✨Understand the Technical Requirements

Familiarise yourself with the technical aspects of telecommunications, IT, and network infrastructure. Be ready to discuss your experience in these areas and how it relates to the role, as well as any relevant software or tools you’ve used.

✨Emphasise Customer Service Experience

Since the role involves handling customer requests and complaints, be prepared to share specific instances where you've provided exceptional customer service. Highlight your problem-solving skills and how you maintain a customer-focused mindset.

✨Demonstrate Team Cohesion Strategies

Discuss how you foster teamwork and collaboration within your team. Share strategies you've implemented to build a positive team culture and how you ensure that all team members feel included and valued.

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