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- Tasks: Be the key communicator between clients and customers for Kitchen and Bathroom projects.
- Company: Join a dynamic team focused on community engagement and client satisfaction.
- Benefits: Enjoy a competitive salary, company car allowance, annual bonuses, and generous holiday time.
- Why this job: This role offers a chance to make a real impact while developing your communication skills.
- Qualifications: Previous experience in tenant or resident liaison roles is essential; strong communication skills required.
- Other info: Contact Anna Phillipson for more details about this exciting opportunity!
The predicted salary is between 28000 - 33000 £ per year.
About the role of Customer Liaison Officer As a Customer Liaison Officer, you'll be the go-to for all client/customer communication, ensuring both parties are kept up to date with current and future Kitchen and Bathrooms schemes. Responsibilities for Customer Liaison Officer Become an integral part in resident and community engagement initiatives and communications between tenants and clients. Coordinating access arrangements when necessary and resolving issues quickly and efficiently. Using your communication skills, you'll be the face of the company to ensure all parties involved are comfortable and well informed. Requirements for Customer Liaison Officer Previous experience in a similar role – Tenant Liaison Officer/Resident Liaison Officer etc. Excellent communication and negotiation skills UK Driving Licence What we offer for Customer Liaison Officer Salary from £28k – £33k (dependant on experience) Salary Sacrifice Company Car/Basic Salary + £3k Car Allowance Annual Bonus Scheme 25 Days Holiday + 8 Bank Holidays Excellent Paternity and Maternity Leave Many more additional benefits. If you want to hear more about this Customer Liaison Officer role please apply with an up-to-date copy of your CV or contact Anna Phillipson in our Sheffield office on…
Customer Liaison Officer employer: Fawkes & Reece (North)
Contact Detail:
Fawkes & Reece (North) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Familiarize yourself with the specific needs and concerns of tenants and clients in the housing sector. Understanding their perspectives will help you communicate more effectively and demonstrate your commitment to resident engagement.
✨Tip Number 2
Highlight any previous experience you have in tenant or resident liaison roles during your conversations. Sharing specific examples of how you've successfully resolved issues or improved communication can set you apart from other candidates.
✨Tip Number 3
Showcase your negotiation skills by preparing for potential scenarios you might encounter in the role. Think about how you would handle conflicts or misunderstandings between tenants and clients, and be ready to discuss these strategies.
✨Tip Number 4
Make sure to convey your enthusiasm for community engagement initiatives. Discuss any relevant projects or volunteer work that demonstrates your passion for improving tenant relations and fostering a positive community atmosphere.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous roles that align with the responsibilities of a Customer Liaison Officer. Mention specific experiences as a Tenant Liaison Officer or similar positions to showcase your suitability.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your CV and cover letter that demonstrate your negotiation skills and ability to engage effectively with clients and tenants.
Tailor Your CV: Customize your CV to reflect the job description. Use keywords from the listing, such as 'community engagement' and 'issue resolution', to ensure your application stands out to recruiters.
Include a Cover Letter: Write a compelling cover letter that explains why you are interested in the Customer Liaison Officer position. Discuss how your background and skills make you a perfect fit for the role and express your enthusiasm for contributing to the company.
How to prepare for a job interview at Fawkes & Reece (North)
✨Showcase Your Communication Skills
As a Customer Liaison Officer, your communication skills are crucial. Be prepared to demonstrate how you've effectively communicated with clients or tenants in the past. Use specific examples that highlight your ability to keep all parties informed and comfortable.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in similar roles, such as Tenant Liaison Officer or Resident Liaison Officer. Share specific challenges you faced and how you resolved them, showcasing your problem-solving abilities.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your negotiation and conflict resolution skills. Think of situations where you had to mediate between clients and tenants, and be ready to explain your approach and the outcomes.
✨Demonstrate Your Community Engagement Knowledge
Since community engagement is a key part of this role, be prepared to discuss any initiatives you've been involved in. Share your understanding of how to foster positive relationships within communities and how you can contribute to these efforts.
