Housing and Neighbourhood Advisor x 2

Housing and Neighbourhood Advisor x 2 Based in Broxbourne, Hertfordshire 1 x Permanent Contract 1 x 6-month FTC Salary: £33,075 – £36,750 We have an exciting opportunity for two Housing and Neighbourhood Advisors to join us on a full-time basis, working 37 hours per week. One position is permanent and one is a six month fixed term position. In this full-time role, you’ll take ownership of your area, tackling anti-social behaviour and tenancy matters with confidence and care. Collaborating with partners, customers, and colleagues, you’ll create safe, thriving neighbourhoods, while ensuring our customers receive the support they need. From managing housing processes end-to-end to preparing complex court documents and representing us in legal proceedings, you’ll bring expertise and dedication to every aspect of your work. We’re looking for someone with… – Experience in a customer service or customer-facing role. – Verbal and written communication skills. – The ability to work independently and as part of a team. – A commitment to providing excellent customer service. – Good IT skills. – A full driving licence and access to a car. We’re a social business, based in Hoddesdon and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities. We enjoy a benefits package that offers something for everyone, including… – Salary of £33,075 – £36,750 per annum – 27 days’ holiday per year plus bank holidays – Buy and sell holiday scheme – Cross-organisational bonus scheme – Up to 12% pension contribution – Life assurance cover – Funded health cash plan or subsidised private health insurance – Flexible and hybrid working – Enhanced family leave – Range of special leave arrangements – Car loans, cycle-to-work, and electric lease car scheme The closing date for this role is 26th January 2025. We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants that meet the minimum selection criteria for the job. Other organisations may call this role Neighbourhood Advisor, Housing Officer, Tenancy Advisor, Tenancy Officer, or Housing Advisor. All our vacancies are open to flexible working arrangements, something we are really proud of. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers. All our vacancies are open to flexible working arrangements, something we are really proud of. We believe in the benefits of a diverse workforce and strongly welcome applications from those currently under-represented in the organisation, including LGBTQIA+ (lesbian, gay, bisexual, transgender, queer, intersex and asexual), and people under age 30. So, if you want to become a Housing and Neighbourhood Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency