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- Tasks: Support clients with installation, maintenance, and training on cutting-edge biomolecular solutions.
- Company: Agilent is a global leader in lab technologies, dedicated to improving life through science.
- Benefits: Enjoy remote work, a company car, competitive pay, bonuses, and comprehensive health benefits.
- Why this job: Join a dynamic team making real impacts in life sciences while developing your career.
- Qualifications: A degree in Life Sciences and hands-on lab experience with biomolecular technologies are essential.
- Other info: This role involves travel across North West England and the Midlands.
The predicted salary is between 28800 - 43200 £ per year.
Field Service Engineer – Biomolecular, Genomics & Cell Analysis Instrumentation page is loaded
Field Service Engineer – Biomolecular, Genomics & Cell Analysis Instrumentation
Apply locations United Kingdom – England – Manchester United Kingdom – England – Birmingham United Kingdom – East Midlands – Leicester United Kingdom – Nottinghamshire – Nottingham United Kingdom – England – Liverpool time type Full time posted on Posted 5 Days Ago job requisition id 4033324
Job Description
Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at www.agilent.com .
Every day, Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!
You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our Biomolecular Solutions such as Automation, Genomics and Cell Analysis – this portfolio includes: RTCA, imaging, microscopy, microplate readers, flow cytometry, NGS, PCR, gel electrophoresis, spectroscopy…
Your main responsibilities will be:
- Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities
- Contact customers in a timely manner and schedule services efficiently
- Connect with manager and sales team to understand and meet customer needs and expectations
- Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures
- Complete administrative paperwork and computer reports promptly and accurately
- Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered – use the complaint handling system as required
- Address customer requests for service and communicate proactively before, during and after service
For this role, you will be working remotely combined with travel to customer sites in North West England and the Midlands (a company car will be available to you).
Qualifications
We are looking for an individual with the following background:
- University degree in a Life Sciences related field (Molecular Biology, Biochemistry, Biotechnology, etc.)
- Significant laboratory/hands-on experience with automation, genomics and/or cell analysis solutions (RTCA, imaging, microscopy, microplate readers, flow cytometry, NGS, PCR, gel electrophoresis, spectroscopy…)
- Full proficiency in English
- A valid driving license
On a personal level, you are proactive, outgoing and customer oriented. You enjoy working both autonomously and as part of a team, to solve various types of problems. You have great communications and interpersonal skills to interact with many internal and external partners.
What we offer:
- Permanent Contract in an international organization, offering a dynamic working environment, with exciting challenges and opportunities
- Competitive compensation and benefits package (company car, yearly company bonus, private health care, pension scheme, discounted stock purchase plan, medical & life insurance…)
- Outstanding company culture
- Career development opportunities
We will make sure you get all the training and development opportunities you need to become the best in your field.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required:
100% of the Time
Shift:
Day
Duration:
No End Date
Job Function:
Services & Support
View Graduate and Student Job Search and Apply
As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life.
Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges.
Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation.
We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at Agilent.com .
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Field Service Engineer - Biomolecular, Genomics & Cell Analysis Instrumentation employer: Agilent
Contact Detail:
Agilent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Biomolecular, Genomics & Cell Analysis Instrumentation
✨Tip Number 1
Familiarise yourself with Agilent's product portfolio, especially in Biomolecular Solutions. Understanding the specific technologies like RTCA, flow cytometry, and NGS will help you speak confidently about how you can support customers effectively.
✨Tip Number 2
Network with professionals in the life sciences field, particularly those who work with Agilent products. Attend relevant conferences or webinars to make connections and gain insights into the company culture and expectations.
✨Tip Number 3
Prepare to demonstrate your hands-on experience with laboratory instrumentation during interviews. Be ready to discuss specific challenges you've faced and how you resolved them, showcasing your problem-solving skills.
✨Tip Number 4
Highlight your customer service skills and proactive approach in previous roles. Agilent values a customer-oriented mindset, so share examples of how you've successfully interacted with clients and addressed their needs.
We think you need these skills to ace Field Service Engineer - Biomolecular, Genomics & Cell Analysis Instrumentation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in life sciences, particularly in automation, genomics, and cell analysis. Use specific examples of your hands-on laboratory work to demonstrate your expertise.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your proactive and customer-oriented approach aligns with Agilent's mission and values. Be sure to include specific instances where you've successfully solved problems in a similar context.
Highlight Technical Skills: Clearly outline your technical skills related to the job description, such as experience with RTCA, flow cytometry, or PCR. This will show that you have the necessary background to support customers effectively.
Showcase Communication Skills: Since the role involves interacting with customers and internal teams, emphasise your communication and interpersonal skills. Provide examples of how you've successfully collaborated with others to meet customer needs in previous roles.
How to prepare for a job interview at Agilent
✨Showcase Your Technical Expertise
Make sure to highlight your hands-on experience with the specific technologies mentioned in the job description, such as RTCA, flow cytometry, and NGS. Be prepared to discuss any relevant projects or challenges you've faced in these areas.
✨Demonstrate Customer Orientation
Since the role involves direct interaction with clients, share examples of how you've successfully addressed customer needs in the past. Emphasise your proactive approach and ability to communicate effectively with both customers and team members.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical issues or customer requests. Think through potential scenarios and prepare structured responses that showcase your problem-solving skills and ability to work under pressure.
✨Research Agilent's Culture and Values
Familiarise yourself with Agilent's mission and values, as well as their commitment to innovation and quality. This will help you align your answers with what they are looking for in a candidate and demonstrate your genuine interest in the company.
