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- Tasks: Supervise weekend operations, support staff, and handle sensitive calls.
- Company: ProPivotal is a leading staffing firm helping people find jobs they love.
- Benefits: Earn $22/hour with no hiring fees; flexible weekend shifts.
- Why this job: Make a real impact in mental health while developing leadership skills.
- Qualifications: 1 year of call center supervisory experience; mental health experience is a plus.
- Other info: Join a diverse team committed to equal opportunity and support.
The predicted salary is between 28800 - 48000 £ per year.
Call Center Supervisor – Mental Health
We are seeking a compassionate and composed individual to supervise weekend operations for a mental health lifeline. This critical role involves supporting vulnerable callers, guiding frontline staff, and ensuring a high standard of care during emotionally intense conversations. Candidates must be able to compartmentalize effectively, maintaining composure while handling sensitive issues. This is an ideal opportunity for someone with experience in call center leadership and a desire to make a meaningful impact.
Job Details:
- Pay Rate: $22.00/hour
- Schedule: Saturdays and Sundays, either 2:00 PM–10:00 PM or 3:00 PM–11:00 PM
Key Responsibilities:
- De-escalate challenging calls and provide crisis intervention as needed
- Supervise and support Call Takers during shifts, offering real-time guidance and feedback
- Maintain clear documentation and escalate serious concerns per protocol
Required Experience:
- Minimum 1 year of supervisory or manager experience in a call center or customer support environment
Nice-to-Have Experience:
- Experience in telehealth, social work, or mental health support roles
- Familiarity with crisis response protocols and mental health escalation pathways
- Direct exposure to crisis intervention, mental health services, or related roles
Required Skills:
- Ability to remain composed and compartmentalize after intense or distressing interactions
- Proficiency with Microsoft Office Suite (MS Word, Outlook, Excel)
- Strong verbal communication and emotional regulation under pressure
There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you\’ll love. As one of the area\’s largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.
ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran\’s status, sexual orientation, or any other protected factor.
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Call Center Supervisor - Mental Health employer: ProPivotal Staffing
Contact Detail:
ProPivotal Staffing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Supervisor - Mental Health
✨Tip Number 1
Familiarise yourself with mental health crisis intervention techniques. Understanding how to de-escalate situations and provide support will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight any relevant experience in your conversations with us. If you've worked in a call centre or have experience in mental health support, be sure to discuss specific scenarios where you successfully managed challenging calls.
✨Tip Number 3
Practice your emotional regulation skills. Since this role involves handling sensitive issues, being able to showcase your ability to remain composed under pressure will set you apart from other candidates.
✨Tip Number 4
Network with professionals in the mental health field. Engaging with others who have experience in crisis response can provide valuable insights and may even lead to recommendations that could help you land the job.
We think you need these skills to ace Call Center Supervisor - Mental Health
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Call Center Supervisor in a mental health setting. Familiarise yourself with the key skills required, such as crisis intervention and emotional regulation.
Tailor Your CV: Highlight your relevant experience in call centre leadership or customer support. Emphasise any specific instances where you've handled sensitive situations or provided support to vulnerable individuals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for mental health support. Discuss your ability to remain composed under pressure and provide examples of how you've successfully managed teams in challenging environments.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your documents are clear, concise, and free from typos, as attention to detail is crucial in this role.
How to prepare for a job interview at ProPivotal Staffing
✨Show Your Compassion
In a role focused on mental health, it's crucial to demonstrate your compassion during the interview. Share examples of how you've supported vulnerable individuals in previous roles, highlighting your ability to empathise and connect with others.
✨Demonstrate Crisis Management Skills
Prepare to discuss specific instances where you've successfully de-escalated challenging situations. This will showcase your crisis intervention skills and your ability to maintain composure under pressure, which is vital for this position.
✨Highlight Leadership Experience
Since this role involves supervising call takers, be ready to talk about your leadership experience. Discuss how you've guided teams in the past, provided feedback, and ensured high standards of care in a call centre environment.
✨Familiarise Yourself with Mental Health Protocols
Research common mental health escalation pathways and crisis response protocols. Being knowledgeable about these topics will not only impress your interviewers but also show your commitment to providing effective support in this critical role.
