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For Companies At a Glance
- Tasks: Support IT product functionality and solutions, manage vendor relationships, and deliver training.
- Company: Werfen is a global leader in diagnostic instruments and solutions for healthcare.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and learning.
- Why this job: Join a dynamic team making an impact in healthcare technology and innovation.
- Qualifications: Bachelor's degree in IT or related field; 5 years' experience in software application engineering required.
- Other info: Remote work options available; travel up to 15% may be required.
The predicted salary is between 43200 - 72000 £ per year.
Overview
Responsible for providing internal and external support on all IT focused product functionality, solutions and solution architecture. This includes providing escalated support, facilitating / leading / advising on technology integration for customers, managing vendor middleware relationships for health delivery organizations, as well as generating and delivering training curriculum as it relates to the implementation and support of IT Solutions in North America.
Responsibilities
- Maintains relationships to internal key stakeholders through regular communications
- Maintains up to date knowledge of customers IT strategy, Processes & Workflows, IT Solutions implementation Strategies, latest Technology and Compliance needs. Follows these developments and acts as an ambassador for those with in Werfen
- Engages, motivates, and facilitates Laboratory Information System / Hospital Information System (LIS / HIS) business partners to achieve project deliverables
- Provides escalated support to North America Commercial Organization.
- Provides advanced expertise during IT solution implementation process with customers
- Participates in change management process of IT Solutions products including creation of documentation to support training and communication activities
- Creates and Maintains training materials and curriculum for the fast changing IT Solutions product portfolio
- Ensures organizational compliance with all Quality, Regulatory, Service & Support policies, procedures, work instructions and records, ensuring all records are compliant, complete and accurate.
- Other duties as assigned
Networking / Key Relationships
- North America Commercial Operations
- Clinical Software
- Strategic Business Unit : Marketing, World wide Service, Business Development
- Customer Implementation and Project Teams
- Information Technology
- R&D
- Training and Development
Qualifications
- Bachelor\’s degree in Information Technology, Computer Science or Engineering required. Equivalent experience in lieu of a degree will be considered.
- Minimum of five years’ experience in a Software Application Engineering required (within Medical Device or Healthcare field preferred).
- Working knowledge Healthcare industry required
- Work experience at Health delivery organization or similar organizations preferred
Skills & Capabilities
- Expert knowledge of technology trends in health care settings
- Advanced understanding of IT healthcare network infrastructure
- Experience with industry relevant interface technologies and protocols such as: Interface Engines, IT Security, Connectivity, Databases, Admit-Discharge-Transfer (ADT) and Point of Care Testing (POCT) devices
- Highly collaborative. Excellent communication and cross-functional skills. Ability to work in a team environment collaborating with colleagues to drive and achieve goals
- Ability to positively influence audience with technical and / or administrative content.
- Ability to convey complex theories and procedures to functional practice and understanding to a varying audience.
- Advanced ability to mentor, train, communicate and present content effectively to / with a variety of audiences: business partners, peers, management.
Travel Requirements
Up to 15% travel
Werfen
Werfen, founded in , is a worldwide developer, manufacturer and distributor of specialized diagnostic instruments, related reagents, automation workcells, and data management solutions for use primarily in hospitals and independent clinical laboratories. The Company’s business lines include Hemostasis, Acute Care, and Autoimmunity diagnostics, as well as Original Equipment Manufacturing. Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.
Our North American Commercial Operations, as well as our Headquarters and Technology Center for Hemostasis and Acute Care Diagnostics, are based in Bedford, MA. Our Headquarters and Technology Center for Autoimmunity Diagnostics is based in San Diego, CA. Additionally, our Technology Center for Hemostasis and Blood Gas Reagents is in Orangeburg, NY, and our Technology Center for Whole Blood Hemostasis is in San Diego, CA.
If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV.
Werfen appreciates and values diversity. We are an Equal Opportunity / Aff…
We operate directly in over 30 countries, and in more than territories through distributors. Annual revenue is approximately $2 billion and more than 5, employees around the world compriseour Werfen team.
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Product Line Support Manager, IT Solutions North America employer: Werfen
Contact Detail:
Werfen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Line Support Manager, IT Solutions North America
✨Tip Number 1
Network with professionals in the healthcare technology sector. Attend industry conferences or webinars where you can meet people who work at Werfen or similar companies. Building these connections can give you insights into the company culture and potentially lead to referrals.
✨Tip Number 2
Familiarise yourself with the latest trends in healthcare technology and IT solutions. Being knowledgeable about current advancements will not only help you in interviews but also demonstrate your passion for the field and your commitment to staying updated.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed relationships with stakeholders in previous roles. Highlighting your collaborative skills and ability to influence others will be crucial, as these are key aspects of the Product Line Support Manager role.
✨Tip Number 4
Consider creating a portfolio that showcases your experience in software application engineering, particularly within the healthcare sector. Include case studies or projects that illustrate your expertise in IT solutions and your ability to deliver training and support effectively.
We think you need these skills to ace Product Line Support Manager, IT Solutions North America
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Product Line Support Manager position. Tailor your application to highlight relevant experience in IT solutions and healthcare.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in Software Application Engineering, particularly within the healthcare sector. Mention specific projects or roles that demonstrate your expertise in IT healthcare network infrastructure and technology integration.
Showcase Communication Skills: Given the collaborative nature of the role, it's essential to showcase your communication and cross-functional skills. Provide examples of how you've effectively conveyed complex information to diverse audiences in previous positions.
Prepare a Strong Cover Letter: Craft a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention your understanding of Werfen's focus areas and how your background aligns with their mission.
How to prepare for a job interview at Werfen
✨Know Your IT Solutions Inside Out
Make sure you have a solid understanding of the IT solutions relevant to the role. Familiarise yourself with the latest technology trends in healthcare and be prepared to discuss how these can impact the business.
✨Showcase Your Communication Skills
As a Product Line Support Manager, you'll need to communicate effectively with various stakeholders. Practice articulating complex technical concepts in simple terms, and be ready to demonstrate your ability to influence and motivate others.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle escalated support situations. Think of examples from your past experience where you've successfully navigated challenges in IT solutions implementation.
✨Highlight Your Collaborative Experience
Collaboration is key in this role. Be prepared to discuss your experience working with cross-functional teams, especially in a healthcare setting. Share specific examples of how you've built relationships and facilitated successful project outcomes.
